You call a company, and hear a calm, friendly recorded voice saying, “Thank you for calling. Press 1 for billing, 2 for technical support, or speak your request.” That’s an Interactive Voice Response (IVR) system in action.  What seems like a small touchpoint actually shapes the caller’s entire experience, routing them correctly, resolving simple queries …

What Is Interactive Voice Response (IVR)? And How to Use It Read More »