US businesses juggle rising customer expectations, distributed teams, and pressure to cut licensing costs. HoduCC answers all three with concurrent-call pricing; AI-powered CX Suite automatically scores, categorizes, and summarizes 100% of conversations, and true omnichannel routing across voice, email, chat, and social, in one platform.
AI-Powered Contact Centre Software
Omnichannel Contact Center Software for US Businesses
US customers expect fast, personalized support across every channel, while businesses must balance rising labour costs, compliance requirements, and growing interaction volumes. HoduCC combines omnichannel communications, AI-powered automation, and flexible deployment to help organizations deliver faster service, improve agent productivity, and create better customer experiences.
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Let's shape exceptional customer journeys together.
Backing US Deployments With a Global Support and Delivery Network
350+
Customers
55+
Countries
100+
Partners
6
Continents
Contact Center Software, Reimagined for US Operations
HoduCC is an omnichannel contact center software platform that helps US businesses manage inbound and outbound customer interactions across channels. Designed for organizations seeking a modern hosted contact center or flexible deployment model, HoduCC simplifies customer engagement while giving supervisors and administrators complete operational visibility.
Unify Every Channel. Satisfy Every Customer.
- Before the call: AI chatbots and WhatsApp bots resolve routine queries around the clock.
- During the call: Real-time voice transcription captures conversations as they happen, giving agents a live text reference and feeding accurate records into the post-call workflow.
- After the Call: Every completed interaction is scored automatically against quality criteria, no manual listen-through, no sample-based guesswork.
- Analytics & Insights: A centralized interaction analytics dashboard consolidates performance trends across voice, email, and digital channels into a single, filterable view.
Uniquely HoduCC
5000+
Concurrent Calls
2500+
Seats
Attractive
UI/UX
Third Party
Integration
Robust
& Secure
HoduCC Features: Built for Inbound, Outbound, and Everything In Between
Intelligent Inbound Experience
Every inbound call is queued and routed by skill, priority, and real-time agent availability, with AI on standby to deflect routine requests before they hit a queue.
Outbound Campaign Management
Predictive, progressive, and preview dialing modes handle high-volume outbound campaigns for sales and collections, with TCPA-aware DNC management built in.
Omnichannel Routing
Route customers across voice, chat, email, SMS, WhatsApp, and social through one unified agent desktop.
AI Interaction Analytics
Automatically analyzes 100% of interactions, not a sample, with sentiment scoring, topic categorization, and CSAT prediction on every call, chat, and email.
Intelligent IVR
Build smart self-service journeys that identify customer intent and connect callers with the right department on the first attempt.
Auto Call Distribution
Distribute inbound interactions using configurable skills, priority, language, department, or availability rules.
Work-From-Anywhere Ready
Agents can take calls, chat, and log in securely from any laptop with WebRTC, no desk hardware, no VPN headaches, no fixed office required.
Workforce Management
Forecast staffing, monitor adherence, optimise schedules, and improve workforce efficiency from one platform.
Reporting & Analytics
Track queues, service levels, agent activity, SLA performance, and operational KPIs through live dashboards.
Call Recording & AI Transcription
Record, transcribe, and search customer conversations to improve compliance, coaching, and knowledge sharing.
Email Ticketing
Convert inbound emails into tickets with automated SLA tracking, escalation, and AI-generated thread summaries.
Built-In CRM
A built-in CRM captures every contact, ticket, and interaction history natively, no separate license, no sync delay, no gaps between systems.
See Why US Teams Are Switching to HoduCC
Advanced Modules for Smarter Contact Centre Ecosystem
WhatsApp Bot
Deliver customer support and notifications through WhatsApp Business from the same agent desktop.
Live AI Chatbot
Deploy AI chatbots on your website or app that hand off to a live agent the moment it's needed.
SMS Campaigns
Launch outbound SMS campaigns with personalization and built-in opt-out and consent tracking.
Speech Intelligence
Transcribe and analyze 100% of calls with AI to surface compliance risks and coaching moments.
Gamification
Motivate US agents with leaderboards, badges, and real-time performance challenges.
Text-to-Speech
Create natural IVR prompts without professional voice recordings and update menus instantly.
Integrations
Single Sign-On (SSO)
CRM Integration
SMS Integration
Customers who trust us
Mete Gonenc
CTO of Eurotel Bilgi ve Iletisim Sistemleri, Eurotel Bilgi ve İletişim Sistemleri
HoduPBX is working like a charm. Especially very happy with the queue strategies and timeouts after our tests. That will make our lives much easier now. Looks like it gets better and better and covers our expectations more and more over time.
Mike Tesliuk
Founder of brdsoft, Brazil, Brdsoft, Brazil
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services.
Gautam Singh
Project Manager at D D Motors, D D Motors
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required.
Build Better Customer Experiences with HoduCC
Frequently Asked Questions
Yes. HoduCC is designed to support businesses operating across the United States, including multi-site organizations, distributed workforces, and growing enterprises requiring flexible deployment options.
HoduCC includes AI capabilities across the full interaction lifecycle: AI chatbot and WhatsApp bot for before-call automation, real-time voice transcription during calls, automatic interaction scoring and email summarization after calls, and a centralized analytics dashboard for supervisors.
Yes. HoduCC supports bilingual and multilingual routing, allowing customer interactions to be directed to agents fluent in the customer's preferred language, a common requirement for US-based operations serving diverse, multilingual customer bases.
Yes. Our migration specialists assist with planning, configuration, integration, user onboarding, testing, and deployment to simplify the transition from legacy systems.
Yes. HoduCC's remote agent capabilities include a built-in WebRTC softphone, call forwarding to mobile, call bridging, and full call recording. Agents working remotely have the same access to features as those working on-site.
HoduCC supports cloud, on-premise, and hybrid deployment. The right choice depends on your infrastructure, data residency needs, and operational preferences. HoduCC is built to support whichever model fits.
Yes. HoduCC enables centralized administration across multiple offices, departments, and geographic locations while maintaining a consistent customer experience.
Yes. HoduCC connects with leading CRM and helpdesk platforms, plus a documented API for custom integrations with systems not covered by pre-built connectors.
HoduCC includes encrypted data storage and transmission, role-based access controls, and deployment flexibility, including on-premise options, that support data residency and sovereignty requirements for sensitive data categories.
Security is built into every deployment through encrypted communications, configurable access controls, comprehensive audit logging, resilient infrastructure, and tools that help organizations meet their internal security and compliance requirements.
HoduCC is designed to support TCPA compliance for US outbound campaigns, with built-in Do Not Call (DNC) list management, consent tracking, and dialer modes (progressive, preview) that help teams avoid non-compliant autodialing. Consult a qualified legal professional for TCPA compliance guidance specific to your outbound calling practices.
Yes. Depending on your preferred deployment model, HoduCC provides flexible options to help organizations maintain greater control over where business and customer data is stored.
HoduCC supports organizations across healthcare, financial services, retail, logistics, manufacturing, education, government, hospitality, BPO, and many other industries.
Yes. HoduCC's multi-tenant architecture allows BPOs, MSPs, and resellers to run isolated client environments on a single platform, each with its own configuration and reporting.
Implementation timelines vary based on the complexity of your current setup, integrations, and data migration needs. HoduSoft's implementation team manages the process end-to-end, including parallel testing before full cutover, to minimize disruption.
Yes. HoduCC supports inbound features like automatic call distribution and skill-based routing, alongside outbound features like predictive dialing and auto dialing, making it suitable for support, sales, and blended operations.
HoduCC scales from small teams of 10 agents to large enterprise deployments of 10,000 or more, without requiring a platform switch as you grow. Its concurrent-call pricing model means costs scale with actual usage rather than total headcount.
Yes. HoduCC supports SIP trunk integration, which allows existing local and toll-free US numbers to be ported in through your SIP trunk provider. Your HoduSoft solutions engineer coordinates the port alongside your deployment timeline so your number stays active throughout the switch.