HoduCC Contact Center Software USA

HoduSoft presents smart contact center software solutions to help businesses improve their customer journey by responding quickly and efficiently. HoduCC contact center software for the USA is easy to set up and use. Empower your customer support team to add a personalized touch to customer service and build stronger connections. 

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    Contact Center Software USA Overview

    Contact center software for the USA is an excellent solution for companies, especially those that deal with a huge call volume. It helps businesses handle and manage a large volume of inbound and outbound customer interactions across a range of channels. It comes with various advanced features such as ACD (Automatic Call Distribution), call routing, caller ID, and others that businesses can use to provide fast and smooth services. 

    Improve Customer Satisfaction with Omnichannel Contact Center Software USA Multi-Tenant & Single-Tenant Contact Center Software

    Using HoduCC contact center software USA, businesses can easily update all available customer service and communication channels in real time. They can serve their customers on their preferred digital channels through consistent and unified omnichannel and or multichannel contact center software. The key benefits of omnichannel approach include: 

    • Improved customer issue resolution times
    • Superior customer service
    • Increased customer retention and satisfaction
    • Enhanced brand consistency
    • Personalized communication
    • Remote workforce optimization
    • Better KPIs and metrics
    • Improved brand consistency 
    • Increased sales and growth 

    Uniquely HoduCC

    1000+

    Concurrent Calls

    250+

    Agents

    Attractive

    UI/UX

    Third Party

    Integration

    Product

    Customization

    Robust

    & Secure

    Exceed Customer Expectations with Advanced Contact Center Software USA

    Empower your agents with the right tools to help them work smarter and exceed customer expectations in the form of superior customer service. HoduSoft’s contact center software for the USA is a feature-rich solution designed using advanced technology to help businesses resolve multiple customer issues quickly and track customer engagements. The companies in the USA can get it delivered on the cloud or on premise as per their business requirement. Opt for HoduCC contact center software today and see the real-time difference in the growth of your business. 

    • Omnichannel Platform
    • Personalization by Automation
    • Single Tenant and Multi-Tenant
    • Cloud-Delivered and On-Premise
    • WFH and Hybrid Work

    Key Features of Contact Center Software USA

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    Predictive Dialer

    An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.

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    Skill Based Routing

    Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.

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    Automatic Call Distribution

    This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.

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    WebRTC Phone

    In-built web phone based on WebRTC technology, allows users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.

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    Auto Dialer

    Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.

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    Single Tenant & Multi Tenant

    Enjoy the powerful single-tenant & multi-tenant features for the enterprise contact center.

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    Multilevel IVR

    Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.

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    Real Time Analytics & Reports

    Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.

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    Omnichannel Support

    Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.

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    Built-In CRM

    Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.

    WFH Features

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    Remote Agent

    Internet ON or OFF, work seamlessly from anywhere.

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    Inbuilt WebRTC Phone

    Audio & Video calls. Truly advance!

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    Browser Based

    No installations please! Simple & Easy.

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    Call Forwarding To Mobile

    Getting you connected is our responsibility.

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    Call Bridging

    Connecting Agents to Customers & vice versa.

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    Call Recording

    Inbound or Outbound, all calls get recorded.

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    Highly Secure

    Trust us! We have covered everything.

    Add-Ons

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    IVR & Agent Survey

    Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.

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    Quality Analysis

    Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.

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    SMS Broadcasting

    Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

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    WhatsApp Broadcasting

    Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

    Integrations

    SMS Integration

    Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...

    Opt for HoduCC Contact Center Software to embrace redundant channels of communication for captivating as many interactions as .....

    CRM Integration

    Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC Contact Center Software.

    HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...

    Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC Contact Center Software.

    Why Should You Choose HoduSoft Contact Center Software USA?

    Today’s customers prefer reaching the support team through their preferred channels. HoduCC contact center software USA can help you empower your agents to resolve every customer query that comes in via any channel. There are several good reasons to invest in HoduCC contact center software. 

    • Provide your agents with all the smart tools they need to succeed while empowering them to deliver the best user experience.
    • Reduce the percentage of escalations and shorten the Average Handling Time (AHT).
    • Leverage in-depth insights, streamlined agent workflow, and improved customer interactions by providing a 360-degree view.
    • Get an omnichannel and or multichannel experience that supports voice from one secure platform.
    • Increase productivity by analyzing real-time analytics, improving response time, and automating routine tasks.
    • Ensure better scalability for your business by meeting both immediate and evolving business requirements.

    The All-In-One Contact Center Software USA

    With best-in-class features and customer support tools, HoduCC contact center software for the USA has everything you need to serve your customers. Deliver fast and satisfactory solutions to your customers and keep your agents productive with HoduSoft’s reliable, secure, and intelligent contact center software. 

    Let the professionals at HoduSoft help you grow your business.