AUTO DIALER
Automation is a crucial element to increase operational efficiencies for call centers. HoduSoft call center software presents an auto dialer, a special type of outbound dialer software that helps to dial out a set of contacts automatically. It is also known as Power Dialer. The dialer software allows you to perform custom management depending on the call flow; play a greeting, ask for an IVR input & more. All the calls can be assigned to the right agent based on the defined conditions.
Placing hand-operated outbound calls for a large number of clients is a time-consuming process. An automatic outbound dialer assures a modernized and scalable approach for the outbound call center software. Further, our auto dialer software helps cut down on the workforce by significantly accelerating agent productivity, thereby empowering companies to achieve more with fewer resources.
BENEFITS OF AUTO DIALER
- Enhanced operational efficiency
- Real-time monitoring
- Improved lead generation ratio
- Reduces workforce
Campaign Analytics Management
The system allows you to track your performance in different outbound campaigns and a customized dashboard with relevant information. These insights will help to analyze and strategize more efficiently.
Accumulate Customer Feedback
Obtaining customer feedback is considered essential for growth & superior customer experience. Our auto dialer software helps to get better customer responses compared to emails & SMS.
No Manual Process, Full Automation
With HoduSoft’s auto dialer, there is no need to dial customers’ numbers manually. The system does the dialing, while the agents can focus on communicating and winning customers. The saved time helps in generating and nurturing leads for your business.
Our call center dialer software entails many useful features that improve the efficiency and productivity of agents. The features include:
- Call Recording
- Call Reporting
- IVR – Interactive Voice Response
- Call Scheduling
- CRM Integration
- Live Monitoring
- Dashboard Management