Contact Center Software

Introducing a multichannel customer support software to improve your customers journey with quicker problem solving technology. Build stronger relationships with customers by helping them reach you via their preferred channels with our easy-to-use and cost-effective contact center software.
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    Globally Trusted: Serving an Extensive Network of 300+ Valued Customers

    Experience The Magic Of Omnichannel Contact Center Software

    Multi-Tenant & Single-Tenant Contact Center

    Provide personalized customer service through consistent and cohesive multichannel contact center software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.

    Enhance Customer Engagement With Customized Customer Contact Center Software

    Action Conversions From Your Digital Touchpoints
    Improve your business productivity and respond to numerous customer queries with contact center software, an intelligence innovation for better customer interactions.

    Unleashing our Unrivaled Strength

    2000+ Seats

    5000+ Concurrent Calls

    Attractive UI/UX

    Third Party Integration

    Product Customization

    Robust & Secure

    Building Upgraded Customer Interactions To Make Real Difference

    Our compact, feature-built contact center software is designed to provide customer service with utmost excellence. HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Capture enhanced customer interaction and performance data with the help of the best contact center management software. This intelligent, secure, and agile solution can be delivered on the cloud or on-premise as per your business requirement.

    Omnichannel Platform

    Personalization by Automation

    Single Tenant and Multi-Tenant

    Cloud-Delivered and On-Premise

    WFH and Hybrid Work

    Looking for an easy-to-set-up, maintain, & use
    contact center software?

    Get your hands on HoduCC today.

    Highlights - Contact Center Software

    Predictive Dialer

    An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.

    Skill-Based Routing

    Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.


    Automatic Call Distribution

    This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents


    WebRTC Phone

    In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.


    Auto Dialer

    Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.

    Single Tenant & Multi Tenant

    Enjoy the powerful single-tenant & multi-tenant features for the contact center.

    Multilevel IVR

    Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.


    Real-Time Analytics & Reports

    Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.

    Omnichannel Support

    Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.

    Built-In CRM

    Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.


    Inbuilt Ticketing System

    Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.


    Answering Machine Detection (AMD)

    Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.

    Ensemble Remote Features

    Remote Agent

    Internet ON or OFF, work seamlessly from anywhere.

    In-built WebRTC Phone

    Audio & Video calls. Truly advance!

    Call Forwarding To Mobile

    Getting you connected is our responsibility.

    Call Bridging

    Connecting Agents to Customers & vice versa.

    Call Recording

    Inbound or Outbound, all calls get recorded.

    Highly Secure

    Trust us! We have covered everything.

    Looking for an easy-to-set-up, maintain, & use
    contact center software?

    Get your hands on HoduCC today.


    SMS Integration

    Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.

    Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.

    CRM Integration

    Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!

    HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.

    Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!

    AmpliTech: Supercharging Software with Add-On Modules

    AI Chatbot

    Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.

    WhatsApp Bot

    Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.

    Voice Transcription (Recording & Voicemail)

    High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.

    Quality Analysis

    An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.

    WhatsApp Broadcasting

    The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

    SMS Broadcasting

    Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

    IVR & Agent Survey

    Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.

    Why You Should Choose
    HoduCC Contact Center Software?
    If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:

    Looking for an easy-to-set-up, maintain, & use Contact Center Software?
    Get your hands on HoduCC today.

    Customer Testimonials

    Hear it straight from the customers about their incredible experiences!

    Frequently asked questions

    Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
    Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
    Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
    Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
    Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
    Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
    HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.

    As an omnichannel contact center software, HoduCC supports all the popular social media channels.

    • Facebook – Post/Comments and Messenger requests
    • Instagram – Post/Comments requests
    • Twitter – Direct Message requests
    • WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
    • Telegram – One-to-one chat requests

    No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.

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