Provide personalized customer service through consistent and cohesive multichannel contact center software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.
Improve your business productivity and respond to numerous customer queries with contact center software, an intelligence innovation for better customer interactions.
Concurrent Calls
Agents
UI/UX
Integration
Customization
& Secure
Our compact feature-built contact center software is designed to provide customer service with utmost excellence. HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Capture enhanced customer interaction and performance data with the help of the best contact center management software. This intelligent, secure, and agile solution can be delivered on the cloud or on premise as per your business requirement.
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Internet ON or OFF, work seamlessly from anywhere.
Audio & Video calls. Truly advance!
No installations please! Simple & Easy.
Getting you connected is our responsibility.
Connecting Agents to Customers & vice versa.
Inbound or Outbound, all calls get recorded.
Trust us! We have covered everything.
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
This is your chance to improve your customer journey by providing them quicker solutions easily with reduced costs. How? Our feature-rich advanced contact center software is here to help you.
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.