Experience The Magic Of Omnichannel Contact Center Software Multi-Tenant & Single-Tenant Contact Center
Provide personalized customer service through consistent and cohesive multichannel contact center software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.
- Workflow Simplification: Unifying information to make it quickly accessible from one place whenever required
- Streamlining Support: Reach out to your customers easily across different channels with omnichannel support software.
- Automation: Use robust and innovative automation tools to deliver fast and personalized customer experiences by offering them ways to self-serve.
Enhance Customer Engagement With Customized Customer Contact Center Software Action Conversions From Your Digital Touchpoints
Improve your business productivity and respond to numerous customer queries with contact center software, an intelligence innovation for better customer interactions.
Building Upgraded Customer Interactions To Make Real Difference
Our compact feature-built contact center software is designed to provide customer service with utmost excellence. HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Capture enhanced customer interaction and performance data with the help of the best contact center management software. This intelligent, secure, and agile solution can be delivered on the cloud or on premise as per your business requirement.
Features of HoduCC Contact Center
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Why You Should Choose HoduCC Contact Center Software?
If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
Your Digitally Advanced Contact Center Software
This is your chance to improve your customer journey by providing them quicker solutions easily with reduced costs. How? Our feature-rich advanced contact center software is here to help you.
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.