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HoduCC Call Center Software for HealthCare Industry
Improve patient care, increase efficiency, and reduce costs by using HoduCC call center software for the healthcare industry. HoduCC call center software is a reliable, easy-to-use, and cost-effective solution that comes with a range of benefits for healthcare providers.
What is Healthcare Call Center Software?
Healthcare call center software is a powerful tool that can help healthcare organizations manage patient communication, increase efficiency, and boost patient satisfaction. It allows healthcare providers to provide a centralized platform for patient communication, leading to improved patient outcomes.
Offering features like automated call routing, queue management, call recording, and integration with Electronic Health Records (EHR) systems, call center software helps in improving patient satisfaction.
Features of Healthcare Call Center Software
Healthcare call center software provides a centralized platform for healthcare organizations to manage patient communication through various channels, such as phone calls, emails, chatbots, etc. It is designed specifically to meet the unique needs of healthcare organizations including hospitals, clinics, and private practices.
Call center software for healthcare offers a range of features that helps to streamline patient communication, enrich patient satisfaction, and improve the overall quality of care. Some of the key features include:
- Patient management: The software provides healthcare providers with a centralized database of patient information that includes patient medical history, contact information, and appointment schedules.
- Call routing: The software can route incoming calls to the appropriate healthcare provider based on predefined rules, such as the provider’s area of expertise or availability.
- Appointment scheduling: Patients can easily schedule appointments online or through the software. On the other hand, healthcare providers can manage their schedules and send reminders to patients.
- Automated messaging: The software can send automated messages to patients, such as appointment reminders, test results, follow-up care instructions, etc.
- Analytics and reporting: The software provides detailed analytics and reporting on patient communication, including call volumes, wait times, and patient satisfaction.
- Compliance management: The software can help healthcare organizations manage compliance with healthcare regulations, such as HIPAA.
Benefits of Healthcare Call Center Software
In recent years, call center software has become increasingly popular in the healthcare industry. The main reason why it is gaining huge popularity is the range of benefits that it offers to healthcare providers. Some of the key benefits of call center software for healthcare include:
- Improved patient care: With the help of call center software, healthcare providers can offer better patient care. It enables them to provide their patients with an array of communication options including voice calls, video calls, and chat. This further allows patients to access necessary medical care and advice from anywhere, at any time.
- Increased efficiency: Another key benefit that call center software offers is increased efficiency. When communication is streamlined between healthcare and patients, it automatically leads to improved productivity. With the help of software, various routine tasks can be automated such as scheduling appointments, sending reminders, and more. This helps in taking off a lot of burden from the staff and they can focus on other complex tasks.
- Reduced costs: Call center software also helps to reduce costs by minimizing the need for physical appointments and reducing the workload of healthcare providers. This ultimately results in lower healthcare costs for patients and healthcare providers alike.
- Better data management: Using call center software, healthcare providers can manage patient data in a much better manner. It lets healthcare providers capture and store information from various communication channels in a central location. This ensures that patient data is correct and up-to-date, and can be easily accessed by healthcare providers as and when needed.
- Enhanced patient satisfaction: Call center software helps to enhance patient satisfaction. It provides patients with a range of communication options and enables healthcare providers to respond to patient needs in a timely and efficient manner. This helps to build trust and loyalty with patients, leading to better patient outcomes and increased patient retention.
How to Choose the Right Healthcare Call Center Software?
Call center software is an important tool for healthcare providers who need to stay organized and communicate effectively with patients. Therefore, it is important to choose software very carefully.
Though it may seem quite challenging to choose the right healthcare call center software but if you consider your basic requirements and other important factors like cost, features required, security, ease of use, and integration capabilities, you will be able to make the right choice.
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work Support
- Intelligent Automation
- Enterprise-grade Security
- Seamless Integration with CRM Applications
- Reporting and Dashboards for Data-driven Insights
HoduCC Smart Features for Healthcare Industry
Predictive Dialer
Predictive dialers predicts an agent’s call time as well as availability and places phone calls a few seconds before the agent closes the call. It can help e-commerce companies handle huge volumes of calls and enhance up-selling and cross-selling opportunities.
Skill Based Routing
Route customer calls to the most appropriate department or agent. It ensures that representatives with relevant skills and expertise get to handle specific calls for better resolution and problem-solving.
Automatic Call Distribution
This feature distributes calls among available customer service representatives and helps them address specific customer queries.
WebRTC Phone
WebRTC feature enhances the speed of resolution. It enables callers to connect to the e-commerce operator who then switches the actual third-party seller into the conference.
Auto Dialer
Auto dialer automatically dials a certain number of phone numbers and connects the call to an agent, or plays a pre-recorded message, once a live person answers the call. After detecting busy tone, answering machines, and voicemails, it dials the next number.
Single Tenant & Multi Tenant
E-commerce companies can choose single or multi-tenant phone system, as per their needs. Companies that seek to use a calling system for their own usage and ensure high security can use a single-tenant system. Using multi-tenancy options, online retailers can use shared infrastructure to provide various benefits to a wide range of customers from around the world.
Multilevel IVR
Easily manage all routine or basic queries using Interactive Voice Response (IVR) feature. It allows callers to self-serve their queries or get their call transferred to a suitable agent.
Real-Time Analytics & Reports
Monitor, analyze, and create reports of all customer interactions in real-time. It also helps to analyze the performance of each agent and conduct various analyses.
AmpliTech: Supercharging Software with Add-On Modules
Quality Analysis
An add-on module in HoduCC for empowering supervisors to monitor agent performance through an in-built form builder that can be customized based on different campaigns and performance criteria.
IVR & Agent Survey
Once the conversation between the customer and agent is complete, the agent can take a survey manually or transfer the call to an IVR Survey.
SMS Broadcasting
Create SMS campaigns and easily broadcast targeted messages to customers through an efficient and smooth SMS broadcasting functionality.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
How to Choose the Right Healthcare Call Center Software?
With the HoduCC call center software, healthcare providers can streamline their communication with patients and automate various routine tasks. They can equip their agents with the right tools like advanced auto-dialers and call support tools that they need to work more efficiently.
The software allows healthcare providers to generate valuable data and analytics that can help them improve their service. Overall, HoduCC call center software is an excellent tool for the healthcare industry that can help in improving efficiency and patient satisfaction.
- Predictive Dialer
- Multi-level IVR
- Call Recording
- WebRTC Phone
- WFH Features
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Call Center Software is the expert solution to empower customer services or boost agent’s productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!.
Customer Testimonial
With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.
Frequently asked questions
Everything you need to know about our product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.