HoduCC’s IVR & Agent Survey Add-On Enables Quick Feedback Collection Through Automated IVR Campaigns And Manual Agent Surveys Within Contact Center Software. Businesses Gather Real Customer Data Via DTMF Inputs Or Agent-Filled Templates.
IVR & Agent Survey
Get Real-Time Customer Insights with IVR & Agent Surveys
Capture actionable feedback effortlessly with HoduCC's IVR & Agent Survey add-on for call center software and contact center software. Conduct automated IVR campaigns or agent-led surveys with customizable templates to boost satisfaction and drive revenue growth.
Leading companies rely on us to truly understand their customers
IVR & Agent Survey Overview
How HoduCC IVR & Agent Survey Works
For IVR Surveys, Configure Automated Campaigns With Preset Questions; Customers Respond Via DTMF, And Results Populate Instantly For Manager Review. Manual Agent Surveys Let Teams Create Templates And Capture Responses During Live Interactions.
Automated IVR Data Collection
Easy IVR Campaign Management
Custom Agent Survey Templates
Real-Time Analytics & Reports
Resource-Efficient Feedback
Actionable Business Improvements
Ready to learn more about IVR & Agent Survey?
Frequently Asked Questions
It collects post-call feedback through automated IVR prompts or agent-run surveys.
Templates and questions can be fully customized per campaign or use case.
Yes, survey results populate instantly for manager review.
Yes, IVR surveys run fully automated via DTMF input with no agent involvement needed.
By auto-placing and pacing outbound calls, an automated dialer keeps agents talking instead of dialing or waiting, cutting idle time and letting BPO teams handle far higher call volumes per seat.
It centralizes campaign management, agent monitoring, and reporting across teams and clients, giving BPO supervisors real-time visibility into performance while keeping every account's calling rules configurable per campaign.