- Review agents’ performance for quality control
Improve customer services through real-time call recording facilities.
HoduSoft’s call centre software offers key functionality of call recording that allows you to record the calls while agents are conversing with potential customers. The recorded calls are securely placed on your server or on your backup server, and it can be retrieved when needed. This practice helps in monitoring agents performance and ensures optimal customer services.
Call recording is a crucial component of a call’s quality management program; which should be handled discreetly. HoduSoft’s call centre software is designed with call recording features so that you can monitor the communication, improve customers services and training purposes.
BENEFITS OF CALL RECORDING
- Quickly retrieved missed information to prevent litigation
- Increase customers satisfaction
- Use for training and monitoring purposes
- Understand customers’ preferences and deliver them exceptional services
Whether you are operating inbound or outbound call centres, call recording can be beneficial for your business in many ways. Since you can monitor agents; each action for the customers, you can easily maintain the high-quality standards for your business. The call center software’s call recording offers distinct features that include:
- Audit Trails
- Audio Encryption
- Call Muting
- Real-time Monitoring
- Remote Administration
- If rights given, agents can Start/Pause call recording from panel