Improve customer services through real-time call recording facilities.
HoduSoft’s call centre software offers key functionality of call recording that allows you to record the calls while agents are conversing with potential customers. The recorded calls are securely placed on your server or on your backup server, and it can be retrieved when needed. This practice helps in monitoring agents performance and ensures optimal customer services.
Call recording is a crucial component of a call’s quality management program; which should be handled discreetly. HoduSoft’s call centre software is designed with call recording features so that you can monitor the communication, improve customers services and training purposes.
BENEFITS OF CALL RECORDING
- Quickly retrieved missed information to prevent litigation
- Review agents’ performance for quality control
- Increase customers satisfaction
- Use for training and monitoring purposes
- Understand customers’ preferences and deliver them exceptional services
- Audit Trails
- Audio Encryption
- Call Muting
- Real-time Monitoring
- Remote Administration
- If rights given, agents can Start/Pause call recording from panel