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HoduCC
Enterprise Call Center Software

Designed with faster problem-solving technology, HoduCC enterprise call center software allows agents to resolve customer queries and close sales deals instantly. It is the most reliable system that comes with robust security and flexibility options. Get hold of HoduSoft’s enterprise call center software solutions to exceed your customer’s expectations, improve agents’ productivity, and build customer loyalty.

What Is Enterprise Call Center Software?

An enterprise call center software is a system that allows enterprises to handle a large volume of incoming and outgoing calls. Giving businesses a broader professional outlook, enterprise call center software comes with various advanced features like ACD (Automatic Call Distribution), IVR (Interactive Voice Response), intelligent call routing, call analytics, and many others.

Empower Your Business and Enhance the Customer Experience

Based on the unique business requirements, HoduSoft provides single-tenant and multi-tenant enterprise call center solutions. Using the software, you can-

  • Provide personalized customer service
  • Exceed customer requirements
  • Keep your agents productive
  • Identify training opportunities in real-time 

With minimal setup time, you will get enterprise-grade security and easy deployment options. 

Unleashing Unrivaled Strength of HoduCC

5000+

Concurrent Calls

2000+

Seats

Attractive

UI/UX

Third Party

Integration

Product

Customization

Robust

& Secure

Boost Agent Performance & Deliver Excellent Customer Experience with Advanced Enterprise Call Center Solutions

Empower your customer support team with faster, easier, and smarter enterprise call center solutions provided by HoduSoft. HoduCC enterprise call center software is a feature-rich solution designed to help businesses in handling multiple customer issues and track customer engagements with ease. Using advanced technology, it offers secure, advanced, and agile solutions that can help accelerate the growth of your business. Based on the specific needs of your business, you can get the software delivered on the cloud or on-premise. 

Key Features of Enterprise Call Center Software

Predictive Dialer

An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.

Skill-Based Routing

Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.

Automatic Call Distribution

This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.

WebRTC Phone

In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.

Auto Dialer

Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.

Single Tenant & Multi Tenant

Enjoy the powerful single-tenant & multi-tenant features for the contact center.

Multilevel IVR

Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.

Real-Time Analytics & Reports

Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.

Omnichannel Support

Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.

Built-In CRM

Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.

AmpliTech: Supercharging Software with Add-On Modules

Quality Analysis

An add-on module in HoduCC for empowering supervisors to monitor agent performance through an in-built form builder that can be customized based on different campaigns and performance criteria.

IVR & Agent Survey

Once the conversation between the customer and agent is complete, the agent can take a survey manually or transfer the call to an IVR Survey.

SMS Broadcasting

Create SMS campaigns and easily broadcast targeted messages to customers through an efficient and smooth SMS broadcasting functionality.

Voice Transcription (Recording & Voicemail)

High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.

Integrations

SMS Integration

Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.

Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.

CRM Integration

Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!

ZOHO-file

HoduCC Call Center Software is the expert solution to empower customer services or boost agents’ productivity.

Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!

Why You Should Choose HoduSoft Enterprise Call Center Software?

If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:

Makes Every Communication Better with Advanced Call Center Software

HoduCC enterprise call center software ensures better connectivity and communication, allowing the customer support team to take full control of their customer journey. The robust enterprise call center solutions offered by HoduCC provide fast and satisfactory solutions to elevate customer experiences greatly. This feature-rich advanced enterprise call center software can help you to accomplish your desired goals.

HoduCC Contact Center Software for you

Whether you are a rising star or an established player, we have just the right solution to fit your needs.

Customer

Open doors to new opportunities with scalable world-class software custom-made for you

Service Provider

Make a difference and grow together by enabling new-age solutions

Customer Testimonial

With tools to make every part of your process more human and a support team eager to help you, getting started with the software of your choice has never been easier.

Frequently asked questions

Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
  • Facebook – Post/Comments and Messenger requests
  • Instagram – Post/Comments requests
  • Twitter – Direct Message requests
  • WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
  • Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.
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