WebRTC Phone Software
Leverage WebRTC Technology and Open Up Huge Possibilities for Communicating with Customers
What is WebRTC?
Key Features of WebRTC Phone Software
Auto-Answer
Experience seamless connectivity with automatic answering.
Call on Mute
Maintain complete privacy and control over your calls by listening silently or reducing distractions.
Call on Hold
Temporarily pause ongoing calls while playing on-hold music or pre-recorded messages.
Attended/Blind Transfer
Effortlessly manage calls by routing them to another appropriate agent or department.
DTMF
Interact with automated systems during calls by navigating menus with touch-tone signals from a keypad.
Benefits of WebRTC Phone Software for Your Contact Center
Reduced Costs
Using WebRTC technology, contact centers can eliminate the need for expensive hardware and other software solutions. The reduction in installation and infrastructure costs can lead to significant savings for your organization.
Better Mobility
WebRTC phone software ensures improved mobility without locking your agents to a device. WebRTC technology allows customers to reach contact center agents via any device like a desktop, laptop, smartphone, etc. The only thing required is a good ans stable internet connection.
Clear and Effective Communication
The crystal clear voice and hassle-free communication help you assist clients effectively. WebRTC empowers support agents to receive and answer calls inside their browsers without necessitating complex computer-telephony integration and plug-ins.
Improved Customer Experience
WebRTC phone software offers seamless, high-quality audio and video calls, enabling customers to easily connect with contact center agents without experiencing poor call quality or other interruptions. This ultimately leads to improved customer satisfaction and loyalty.
Flexibility and Scalability
With WebRTC phone software, your contact center can effortlessly adapt to changing call volumes and business needs. Moreover, it can seamlessly integrate with your existing business tools including CRM systems, giving your agents valuable insights into customer data and other relevant information.
Seamless Integration
WebRTC phone software seamlessly integrates with other communication channels such as chat. By integrating these channels, your contact center can create an omnichannel platform and deliver a consistent, cohesive customer experience across multiple channels.Â
Why Choose Us?
By choosing HoduSoft’s WebRTC phone software for your contact center, you can boost your business communication to the next level.
- Connect or route calls wherever you want.
- Easily integrated on-hold experiences for your users.
- Enjoy real-time performance accessibility.
- Enable call recording with cloud data storage on your server.
- Make click-through calls directly through a web interface.
- Accessible in both agent and supervisor portals.
- Ensure secure communications.
- Eliminate reliance on 3rd party softphones