HoduSoft’s highly consolidated and omnichannel contact center software HoduCC has come up with the most important feature of reporting and analytics. HoduCC provides powerful historical and realtime reporting and benchmarking features to assist you in growing your business. Now you can make on the spot informed decisions by leveraging dozens of reports created by our contact center software. It also helps in identifying areas of improvement to coach your team and enhance customer satisfaction. By using HoduCC software, you can optimize and monitor the performance of your teammates with real-time customizable API based wallboards and dashboards. You can see the success of your team through the metrics.
HoduCC is the leading business analytics software that offers quick access to a high volume of data. It offers flexible scheduling, customization, and filtering of data to have a 360-degree view of your call center performance. It provides a platform to be ahead in the market by comparing with your competitors and identifying areas of improvement.
HoduCC real-time Analytics feature assists in resolving customer issues faster and offering them hassle free services. It measures and fills loopholes of call support operations and assists in delivering the best customer experience and increases productivity of your business.
- Historical reporting with download option
- Real-time reporting