Hodusoft

HoduCC
Contact Center Software Netherlands

With new features and capabilities, HoduCC contact center software can help businesses in the Netherlands enhance customer experience. It helps companies meet customers’ expectations by enabling fast and effective communication via different channels such as email, phone, social media, and chat. By choosing HoduCC contact center software for the Netherlands, businesses can streamline their operations and deliver a superior omnichannel experience.

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    HoduCC Contact Center Software Netherlands Overview

    HoduCC contact center software for the Netherlands is an essential tool for businesses of all sizes and industries. It enables businesses to securely store and handle customer information. Besides, it helps in the efficient management of huge call volumes that businesses deal with on a daily basis. Using this software, businesses can communicate with customers through a range of channels, including phone, email, social media, chat, and messaging apps 

    Personalize Interactions with Customers Using Omnichannel Contact Center Software Netherlands

    Multi-Tenant & Single-Tenant Contact Center Software

    Customers in the Netherlands are known to use multiple channels to interact with businesses. HoduCC omnichannel contact center software can be the best tool for businesses to connect with customers via their choice of communication channel. It enables businesses to personalize their interactions with customers by providing agents with access to customer data and preferences. Some of the key benefits of the omnichannel approach include:  
    • Improved customer issue resolution times
    • Superior customer service
    • Increased customer retention and satisfaction
    • Enhanced brand consistency
    • Personalized communication
    • Remote workforce optimization
    • Better KPIs and metrics
    • Improved brand consistency 
    • Increased sales and growth 

    Unleashing Unrivaled Strength of HoduPBX

    5000+

    Concurrent Calls

    2000+

    Seats

    Attractive

    UI/UX

    Third Party

    Integration

    Product

    Customization

    Robust

    & Secure

    Track Key Performance Metrics Using Advanced Contact Center Software Netherlands

    HoduCC contact center software provides businesses with real-time analytics and reporting capabilities, which enable them to track key performance metrics, such as customer satisfaction, first-call resolution rates, and agent productivity. These further help businesses to optimize their customer service operations and improve customer satisfaction.

    The companies in the Netherlands can get the software delivered on the cloud or on-premise as per their business requirements. Opt for HoduCC contact center software today and accelerate the growth of your business.

    Key Features of Contact Center Software Netherlands

    Predictive Dialer

    An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.

    Skill-Based Routing

    Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.

    Automatic Call Distribution

    This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.

    WebRTC Phone

    In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.

    Auto Dialer

    Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.

    Single Tenant & Multi Tenant

    Enjoy the powerful single-tenant & multi-tenant features for the contact center.

    Multilevel IVR

    Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.

    Real-Time Analytics & Reports

    Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.

    Omnichannel Support

    Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.

    Built-In CRM

    Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.

    Inbuilt Ticketing System

    Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.

    Answering Machine Detection (AMD)

    Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.

    WFH Features

    Remote Agent

    Internet ON or OFF, work seamlessly from anywhere.

    In-built WebRTC Phone

    Audio & Video calls. Truly advance!

    Call Forwarding To Mobile

    Getting you connected is our responsibility.

    Call Bridging

    Connecting Agents to Customers & vice versa.

    Call Recording

    Inbound or Outbound, all calls get recorded.

    Highly Secure

    Trust us! We have covered everything.

    AmpliTech: Supercharging Software with Add-On Modules

    AI Chatbot

    Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.

    WhatsApp Bot

    Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.

    Voice Transcription (Recording & Voicemail)

    High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.

    Quality Analysis

    An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.

    WhatsApp Broadcasting


    The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

    SMS Broadcasting


    Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

    IVR & Agent Survey


    Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.

    Integrations

    SMS Integration

    Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...

    Opt for HoduCC Contact Center Software to embrace redundant channels of communication for captivating as many interactions as .....

    CRM Integration

    Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC Contact Center Software.

    HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...

    Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC Contact Center Software.

    Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.

    Why Choose HoduSoft Contact Center Software Netherlands?

    Choose HoduCC contact center software for the Netherlands to provide a consistent, personalized, and efficient customer experience across multiple channels. Also, enhance customer loyalty and retention using the advanced features offered by this software. Here are some of the key reasons to choose HoduCC contact center software-

    • Advanced features:HoduSoft contact center software comes with a wide range of advanced features such as inbound and outbound calling, IVR, skill-based routing, call recording, real-time monitoring, and more. These features can help increase agent productivity and customer satisfaction.
    • Customizable solution:The software is easily customizable. This means that companies can get it customized to meet their specific business requirements. This way, they can create an exceptional customer experience that aligns with their brand.
    • Easy to use:The user interface of HoduSoft contact center software is intuitive and user-friendly. The agents can quickly learn how to use the software, which reduces training time and costs.
    • Cost-effective:HoduSoft contact center software is a cost-effective solution, making it an ideal choice for all types of businesses.
    • Excellent customer support:HoduSoft provides excellent customer support to its customers. They offer 24/7 support and are responsive to customer needs.

    Overall, HoduSoft contact center software is a feature-rich, customizable, easy-to-use, and cost-effective solution that can help businesses provide a more personalized and relevant experience.

    The All-In-One Contact Center Software Netherlands

    HoduCC contact center software is an excellent tool for companies in the Netherlands. It comes with various advanced features and functionalities to help businesses streamline their business processes. Moreover, it provides businesses with valuable insights into customer behavior and preferences, which can help them improve their products, services, and marketing efforts.

    Let the professionals at HoduSoft help you grow your business.

    Customers who trust us

    What our customers say

    Case Studies

    Case Studies

    yaxxa

    YAXXA

    YAXXA enters new territories by overcoming operations issues Radically, YAXXA aims at connecting the business...
    unicef

    UNICEF

    Unicef eliminates manual processes to streamline for better monitoring and quality assurance The United Nations...

    Frequently asked questions

    Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
    Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
    Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
    Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
    Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
    Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
    HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
    As an omnichannel contact center software, HoduCC supports all the popular social media channels.
    • Facebook – Post/Comments and Messenger requests
    • Instagram – Post/Comments requests
    • Twitter – Direct Message requests
    • WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
    • Telegram – One-to-one chat requests
    No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.
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