Call Center Software
Level up your business by delivering a seamless customer experience with the HoduCC call center software. Fast to deploy and easy to operate software that offers exceptional enterprise-grade support and security.
Recognized by industry leaders
Are you wondering how to offer the best experience to your customers and answer all the queries in the least possible time? If yes, integrate our single-tenant & multi-tenant call center software and take your business operations to the next level.
Our dedicated telecommunication product is not just the platform for call center management. Instead, it’s the gateway to offer the ultimate user experience to every caller dialing your business number aspiring to get the best resolutions.
Use Automation Power To Bring Innovation
Surpass Expectations With Intelligent Calling Processes
Based on state-of-the-art technology, our call center management software brings transparency and accuracy to all calling channels. Go from zero to hundreds in a single leap with our software, keeping your customers informed and updated about their concerns.
Build new communication channels and strengthen the existing ones with our software features like automated IVR call center software, VoIP Call center software, automatic call distribution, call support software, and many more.
Enhance Customer Experience With Intuitive Support
Drive better productivity, operational efficiency, and experience by adopting smart workflows that keep your agents and customers happy. Push boundaries by connecting all the dots in customer calling processes through cutting-edge call center dialer software, customer service call center software, IVR, and robust reporting metrics. Enable real-time decision-making with immediate updates to acknowledge and exchange information as it happens.
Key Aspects of HoduCC Call Support Software
Why Choose HoduCC Call Center Software for Your Business?
If you are thinking why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
Customers who trust us
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.