ISO 27001:2022 ISO 9001:2015 Trusted by 350+ enterprises across 55+ countries
+91-972-416-4399 +1-707-708-4638 [email protected] Presence in IN, US, CA

Call Center Software Built For the Volume You Actually Take

Inbound, outbound and blended calling on one platform: multi-level IVR, skill-based ACD, six dialer modes, live call monitoring, 100% call recording and reports that reconcile at month end. Single or multi-tenant, on cloud, in your own data center, or across both.

Built for Enterprise call centers BPOs MSPs ISPs ITSPs
5,000+concurrent calls
2,500+Agent seats
55+countries
350+Businesses/Clients

Trusted by organizations on six continents

Awards and recognition

Capterra Shortlist 2026
Software Advice Front Runners 2026
GetApp Category Leaders 2025
Software Suggest
Globee Awards 2023 Gold Winner – Information Technology
Unified Communications Product of the Year 2023
Internet Telephony Excellence Award 2023
NXTGEN BPO Confex and Awards 2023
CIO Insider – Top 10 UC Providers 2023
Digital.com Best Telemarketing Software
Indian Achievers Award 2021
Customer Contact Center Technology Award 2021
UBS Forums

The platform

Call Center Software That Routes, Dials, Records And Reports From One Console

Inbound routing, outbound dialing and floor control on the same administration console, with one set of numbers that reconciles at month end.

HoduCC / SupervisorLiveTenant: Northgate BPO
318active interactions
0:42avg wait
94%service level
212agents online
Unified queue
Invoice correction, order 44812Billing queue · waiting 0:12
Priority
VO
+44 20 7946 0958Enterprise support · skill: EN, SLA
In progress
CH
Portal login failureBot handoff · web chat
Assigned
EM
Contract renewal queryAccounts · email
Queued
SM
Delivery rescheduleLogistics · SMS
Queued

Agent desktop

Caller, Controls And CRM On One Screen

Caller record, call history, script, disposition and the WebRTC webphone in the browser or the Android and iOS app. No desk phone, no second application.

HoduCC / Agent · Priya S.ReadyBilling · Tier 2
MR
Meera RamanEnterprise plan · ID 20481
Open ticketBIL-02 duplicate payment, ref 7731
Invoice photo sharedTue 09:14 · bot
CH
Case recognised, escalatedTue 16:40 · bot to agent
VO
Call in progressWed 10:02 · you
EM
Statement request12 Aug · resolved
VO
Plan upgrade3 Jun · resolved
SM
Delivery reschedule18 May · resolved
Recordings
12 Aug
Statement request03:48 · transcript
3 Jun
Plan upgrade07:15 · transcript
Inbound · +91 98 …095804:12
Hi Meera, I have the invoice you sent on WhatsApp and the chat from yesterday.
Good. I was charged twice for March.
I see both entries against reference 7731. I’m raising the refund now.
How long will it take?
Five to seven working days. I’ll email the corrected invoice as soon as we finish.
Please send it to the accounts address on file.
Will do. Anything else on the account while we’re here?
Notes and disposition
Refund raisedFollow-up: email
Assist · live transcriptDuplicate payment confirmed on ref 7731. Suggested: ticket type BIL-02, refund 5 to 7 days, send corrected invoice by email.
CRM
Plan
Enterprise, 120 seatsRenews 14 Nov
Account
Raman Logistics LtdOwner: A. Desai
Ticket BIL-02
In progress
Knowledge
KB
Refund policy, duplicate paymentsupdated Jul
KB
Corrected invoice templateaccounts
1
Caller recordIdentity, plan and open ticket shown before the agent says hello.
2
Call historyInbound, outbound, callbacks and IVR self-service in one timeline, with recordings.
3
Call controlsWebRTC webphone in the browser or the Android and iOS app: hold, transfer, conference and record, with no desk phone.
4
Live transcriptThe call as it happens, transcribed and searchable afterwards.
5
Notes and dispositionCaptured once, visible to the next agent and to reporting.
6
Call scriptThe script for this queue, alongside the call rather than in another window.
7
CRM informationBuilt-In CRM, or Salesforce, Zoho, Microsoft Dynamics 365, HubSpot, Pipedrive, Bitrix24, Zendesk or Freshdesk data in the same panel.
8
TicketsBuilt-in ticketing so follow-ups never leave the platform.

AI and automation

Automation Works Before, During And After Every Call

IVR and routing take the calls that never needed an agent, context stays on the agent’s screen during the call, and recordings become scored, searchable records afterwards. Same platform, same call records.

Callerdials in, or is dialed
IVR and routingself-service, AMD, skills
Agentwith the record on screen
AI analysistranscripts, scoring
Reportingone view per team and tenant

01Before the call

Fewer calls reach agents, and the ones that do reach the right one.

Multi-level IVR lets callers identify themselves and finish routine tasks without an agent. Skill-based ACD sends the rest to the right group by skill, priority and availability. On outbound, answering machine detection connects agents to live answers only.

IVR self-service, skill-based ACD and answering machine detection decide which calls reach an agent, and which agent.

  • Self-service through multi-level IVR
  • Skill-based routing and automatic call distribution
  • Answering machine detection on predictive and progressive campaigns
  • Callback from queue, so callers keep their place without holding

02During the call

Keep the caller's context in front of the agent.

The CRM record, open tickets and prior calls load with the call, so the agent is in the conversation rather than in a search box. Supervisors can listen, whisper or barge on the live call, and every call is recorded in full.

CRM record, open tickets and prior calls on the agent screen; supervisors listen, whisper or barge live.

  • Caller context from the Built-In CRM or Salesforce, Zoho, Microsoft Dynamics 365, HubSpot, Pipedrive, Bitrix24, Zendesk, Freshdesk or your own CRM
  • Live call monitoring with listen, whisper and barge
  • 100% call recording; nothing is sampled
  • Browser webphone, the same experience on-site and remote

03After the call

Review on data, not on replay.

Recordings and voicemail are transcribed and searchable. Quality analysis scores calls against your scorecards across agents, teams and clients, and IVR or agent-led surveys capture the caller’s view. All of it lands in the same real-time reporting.

Transcripts, quality scoring and surveys feed one real-time reporting view.

Who HoduCC is built for

Call Center Software Built For The Way Your Floor Is Organized

An in-house support desk, a multi-client BPO and a provider reselling hosted seats are configurations of one platform, not different purchases. Pick the one closest to yours.

High-volume inbound and outbound calling across departments.

Support, billing, retention and field service on one deployment, each with its own queues, IVR flows and skill groups, and one set of reports across all of them. Single-tenant, with your data on your terms.

  • Multi-level IVR, ACD and skill-based mapping per department, language and tier
  • Salesforce, Zoho, Microsoft Dynamics 365, HubSpot, Pipedrive, Bitrix24, Zendesk or Freshdesk integration, or the Built-In CRM
  • Live call monitoring, 100% call recording and quality analysis for compliance and coaching
  • Cloud or on-premise, single-tenant deployment

HoduCC for enterprise call centers

By industry

Every Sector Runs Its Calls Differently

Call mix, recording rules and integrations are set to your sector during implementation, not left as a configuration exercise afterwards.

Healthcare
Call mix
Inbound appointments, outbound reminders
Compliance driver
Consent, access control
Outcome metric
Appointment adherence
Insurance
Call mix
Claims inbound, renewals outbound
Compliance driver
Recording, verification
Outcome metric
Claim cycle time
Banking and Finance
Call mix
Service inbound, collections outbound
Compliance driver
100% logging, audit trail
Outcome metric
Dispute resolution time
E-commerce
Call mix
Order-status inbound, delivery callbacks
Compliance driver
Consent for outbound contact
Outcome metric
IVR self-service rate
Real Estate
Call mix
Lead callbacks, outbound campaigns
Compliance driver
DNC
Outcome metric
Lead response time
Telecom and ISPs
Call mix
Subscriber support, provisioning IVR
Compliance driver
Recording, caller ID controls
Outcome metric
IVR containment

Why HoduCC

Call Center Software You Deploy On Your Own Terms

Where it runs, how far it bends to your process, whether it maps to your teams and clients, and what happens when call volume doubles. Here is where HoduCC stands on each.

Deploy the way your business requires.

Cloud-delivered, on-premise in your own data center, or hybrid, with single-tenant or multi-tenant control on the same code base. Your call records, recordings and transcripts stay where you decide.

Cloud On-premise Hybrid Single-tenant Multi-tenant

Configure the way your floor works.

IVR flows, queues, skills, dialer pacing and reports are configured per call center. Product customization, third-party integration and API access are standard, not an enterprise-tier exception.

IVR flows Routing rules Dialer pacing Integrations APIs

Operate the way your business is structured.

Teams, tenants, campaigns and reports mirror your org chart, whether that is one enterprise, a BPO with thirty clients, or a provider with a hundred customers.

Enterprise BPO MSP ISP ITSP

Scale with your call volume.

Deployments of 2,000+ agent seats and 5,000+ concurrent calls are in production today, with 100% recording and live monitoring at that volume. Growth means adding seats, campaigns or tenants to the platform you already run.

Telephony
SIP trunksPSTN / carrierWebRTC webphoneHoduPBX
Routing
Multi-level IVRACDSkill-based mappingPriority queuesCallback
Dialing
PredictiveProgressivePreviewPower / autoAMDDNC
Automation and AI
IVR self-serviceCall transcriptionSpeech analyticsQuality analysisSurveys
Agent desktop and supervisor console
Caller recordCall controlsDispositionLive monitoringBarge / whisper
CRM and business systems
Integrated CRMBuilt-in ticketingSalesforceZendeskFreshdeskAPIs
Call analytics
Real-time dashboardsHistorical call reports100% voice loggingPer-tenant reporting
Multi-tenantIsolated tenants with separate admin, agents, campaigns, recordings and reports on one platform.
Remote-readyBrowser webphone for work-from-home and hybrid agents, no VPN-bound desk phones.
Recorded100% voice logging and live call monitoring for compliance, coaching and disputes.

Security and compliance

The Compliance Questions Procurement Asks First

Where do the call recordings live? Wherever you decide, because the platform runs on infrastructure you control.

Data residency

Deployment aligned to your security needs.

Deploy on cloud, on-premise or hybrid to align the platform with your business, security and compliance needs. On-premise and private-cloud installs keep call records, recordings and transcripts inside your own environment, under your own retention and residency policy.

Cloud, on-premise or hybrid deployment, with call records and recordings kept under your own retention policy.

Platform controls

An audit trail on every call.

100% voice logging, call recording and live monitoring apply across the floor, and call transcription turns those recordings into searchable records for compliance documentation and dispute handling.

100% voice logging, recording and transcription give you a searchable record of every call.

Certified processes

Built and supported under certified processes.

HoduSoft’s information security and quality management systems are certified, so the vendor side of your risk assessment is documented before the first workshop.

HoduSoft’s information security and quality management systems are certified.

ISO/IEC27001:2022 ISO9001:2015

Access controls, audit trails, retention and residency are configured to your regulatory framework and scoped during implementation. Flexible deployment lets you align the platform with your own security and compliance requirements; compliance itself remains the client’s determination.

Integrations

Connect Hoducc With The Technology Your Call Center Already Uses

Your CRM stays the system of record and your trunks stay your trunks. CRM and ticketing are built in for call centers that prefer one platform.

CRM

The caller’s record opens on the agent screen with the call.

SalesforceZohoMicrosoft Dynamics 365Bitrix24HubSpotPipedriveFreshdeskZendeskHoduCC Built-In CRM

Single Sign-On

SAML 2.0 and OIDC.

GoogleMicrosoft

Telephony

Existing trunks and switching, no desk phones required.

HoduPBXSIP trunksWebRTC webphone

Broadcasting

Campaign follow-up and reminders alongside voice.

SMS broadcastingVoice broadcastingWhatsapp broadcastingHoduBlast

Business applications

Third-party systems specific to your call center.

Third-party software integrationCustomization

APIs

Programmatic access for provider and enterprise IT teams.

ProvisioningData exchangeCustom workflows
Talk to our technical team Need a custom integration? That is a normal request in a call center engagement.

Customer stories

Trusted By Call Centers Worldwide

Enterprises, BPOs and service providers in 55+ countries run their call centers on HoduCC. A few of them, in their own words.

OperationDealer customer service and sales call center
Used HoduCC forBrowser-based WebRTC webphone in place of IP desk phones at every seat
OutcomeIP phone hardware removed from the per-seat cost, with ongoing vendor support
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required. Gautam Singh, Project Manager, D D Motors
OperationGlobal accounts team, One Voice (Aizan), North America
Used HoduCC forCustomer-specific configuration and custom changes on a provider deployment
OutcomeCustom changes made promptly by the HoduSoft team, with responsive ongoing support
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away. Steve Vine, Global Account Director, One Voice (Aizan)
OperationProvider serving geographically distributed companies over MPLS, internet and 4G
Used HoduSoft forHoduPBX multi-site voice platform alongside HoduCC
OutcomeDistributed teams and customers on one voice platform across mixed connectivity
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services. Mike Tesliuk, Founder, Brdsoft

Implementation

Move To Hoducc Without Rebuilding The Floor

IVR flows, queues, dialer campaigns, integrations and reports are mapped and rebuilt before anything moves, then cut over in planned waves with your numbers running alongside the old ones.

1

Assess

Call queues, IVR, campaigns, agent groups, telephony and systems to connect.

2

Configure

Tenants, call routing, dialer modes, skills and call reports built to match the floor.

3

Integrate

CRM, ticketing, SIP trunks and custom systems connected and verified.

4

Test

Routing, recording, dialer pacing and agent workflows validated on live call scenarios.

5

Deploy

Cloud, on-premise or hybrid go-live, by site, queue or tenant.

6

Optimize

Quality analysis, surveys and call reports used to tune routing and pacing.

Support

Round-the-clock support from the engineers who build the platform.

Support is 24×7 and handled in-house by HoduSoft’s own engineering team not an outsourced first line. Every deployment has a named account contact, a defined escalation path, and onboarding and training for administrators, supervisors and agents.

24×7 support from HoduSoft’s in-house engineering team with a named account contact and a defined escalation path.

  • 24×7 coverage across three time zones
  • In-house engineers, not an outsourced help desk
  • Named account contact and escalation path
  • Onboarding and training for admins, supervisors and agents

Commercial model

Licensed software, priced to your deployment.

HoduCC is licensed software deployed on your infrastructure. Licensing is scoped to deployment type, concurrent agents, dialer modes and integrations, and is quoted against your call center rather than taken from a public price list.

Licensed software on your infrastructure, scoped to deployment type, concurrent agents, dialer modes and integrations.

  • Scoped to deployment, concurrent agents, dialer modes and integrations
  • Cloud, on-premise or hybrid under the same model
  • Multi-tenant licensing for BPOs and service providers
Request a Quote

Frequently asked questions

What Evaluation Teams Ask First

The questions IT, operations and procurement raise in the first meeting, answered properly. Anything not covered here is a good reason to book a demo.

What is call center software?

Software that runs a voice operation end to end: it routes inbound calls through IVR and automatic call distribution to the right agent, dials outbound campaigns through predictive, progressive, preview or power dialers, records and monitors every call, and reports on queues, campaigns and agents in real time. HoduCC adds skill-based mapping, answering machine detection, call transcription, quality analysis and multi-tenant operation on the same platform.

How is call center software different from contact center software?

Call center software is voice-first: dialers, IVR, ACD, recording and call reporting. Contact center software adds the digital channels, chat, email, SMS, WhatsApp, social and video, against the same customer record. HoduCC ships as both editions on one code base, so if you later need digital channels, moving up is a licensing change rather than a migration.

Which dialer modes are included?

Predictive, progressive, preview, power/auto, promotional and manual dialing, with answering machine detection and DNC control on every list. Dialer mode, pacing and call lists are set per campaign, and supervisors can change pacing or move agents between campaigns while a campaign is running.

How does inbound call routing work?

Multi-level IVR captures the caller’s intent and identity, then automatic call distribution and skill-based mapping send the call to the right agent group by skill, priority and availability. Queues, callbacks and priority handling are configured per line, department, tenant or client, and every step is visible to the supervisor as it happens.

How can it be deployed?

On the cloud, on-premise in your own data center, or hybrid, single-tenant or multi-tenant. Because the platform runs inside your infrastructure, call records, recordings and transcripts stay under your residency and retention policy. Agents work from a browser-based WebRTC webphone, so office, remote and hybrid teams share one desktop.

How is it licensed and priced?

As licensed software on your own infrastructure, scoped to deployment type, concurrent agents, dialer modes and integrations. Multi-tenant licensing is available for BPOs and service providers running several clients on one platform. Request a quote from the form above and a specialist will size it against your floor.

What security and certifications does HoduSoft hold?

HoduSoft operates under ISO/IEC 27001:2022 for information security management and ISO 9001:2015 for quality management. On the platform side, deployment is the main control: on-premise and private-cloud installs keep call data inside your own perimeter, with tenant isolation, configurable retention and 100% voice logging. Access controls, audit trails and retention rules are configured to your framework during implementation, and regulatory compliance itself remains your determination.

Is there a mobile app for agents?

Yes. Alongside the browser-based WebRTC webphone, HoduCC has a mobile app for Android and iOS, so agents and supervisors can stay reachable away from a desk. Office, remote and hybrid teams work from the same platform and the same call records either way, and supervisors keep the same monitoring and reporting view.

How far does the platform scale?

The largest live deployments exceed 2,000 agent seats and 5,000 simultaneous calls on a single platform, with 100% voice logging and live monitoring at that volume. Growth means adding seats, campaigns or tenants to the deployment you already run, with reporting staying in one place.

Which CRM, helpdesk and telephony systems does it work with?

Salesforce, Zendesk, Zoho, Freshdesk, Microsoft Dynamics 365, Pipedrive and Bitrix24, plus the Built-In CRM and built-in ticketing for teams without a separate system. Telephony runs over your existing SIP trunks and carrier infrastructure. Other applications connect through integration, customization and APIs during the engagement.

Is HoduCC suitable for BPOs and service providers?

Yes. Multi-tenant HoduCC gives each client or customer separate agents, campaigns, dialers, IVRs, recordings and reports, while your operations team administers the whole platform from one console. MSPs, ISPs and ITSPs can offer hosted call center seats under their own brand on their own trunks, with HoduPBX and HoduBlast from the same vendor.

What support is available after go-live?

24×7 support from HoduSoft’s own engineers with a named account contact, a defined escalation path, and onboarding and training for administrators, supervisors and agents. Implementation follows six stages: assess, configure, integrate, test, deploy and optimize, with routing logic, campaigns and reporting mapped before go-live.

Shaped Around The Call Floor You Already Run

Inbound routing, outbound dialing, live supervision, single and multi-tenant control and cloud, on-premise or hybrid deployment, licensed for your own infrastructure by a vendor serving enterprises and service providers since 2015.

Enterprise call centersBPOsMSPsISPsITSPs

Next step

Tell us your inbound volumes, dialer campaigns, tenants and deployment model. A specialist will walk you through HoduCC configured for that floor, or size a license for it. Technical questions welcome.

Book a Demo Request a Quote

Prefer to start with a conversation? Talk to a call center specialist