WebRTC offers an easy, secure, and reliable way for users to collaborate using a browser.
In the corporate world utilization of workspace is a crucial part that has to be done in a way that suits everyone. Especially in contact centers, small cubicles are crafted for executives where desktop, external phone, headphones, and other stuff is kept, it looks so clumsy as hardly they have space to fit into it.
HoduCC has come up with an Advanced Multi-Channel Business Communication System working in less space. Unlike other software, Our Contact Center Software has an in-built webphone that is based on WebRTC technology by Google. Here people do not require any IP phone or hard phone or any third-party softphone as it comes in-built into the software.
What is WebRTC?
Key Features and Advantages of WebRTC
WebRTC is an open-source API (Application Programming Interface) that provides a standard engine that works across all major browsers.
Low latency delivery
WebRTC uses UDP (User Datagram Protocol) to deliver information quickly across the internet.
WebRTC uses Secure Real-Time Transport Protocol (SRTP) for encryption and authentication of both voice and video.
High-quality voice and video
WebRTC uses the Opus audio codec to produce high-quality audio and VP8 codec for advanced video quality.
WebRTC makes collaboration easier. It requires no additional software, thereby allowing users to attend important meetings online without any hitches.
Reliable session establishment
WebRTC supports reliable session establishment, thereby reducing latency and improving quality.
Benefits of WebRTC
Why pay more for hard phones when HoduCC is meeting your requirement in the software itself.
Workspace can be utilized in a manner that within the space more number of executives can sit and work comfortably.
Communicate with Ease
Agents and Team Leaders can communicate with ease, as they can take advantage of features quickly, which is quite difficult when using IP phones.
We have a rest API for web phones which can be easily integrated with the CRM. Agents or Supervisors can log in to their CRM and can make or receive calls from the CRM directly.