WhatsApp Bot
The WhatsApp Bot feature allows you to integrate and utilize WhatsApp’s messaging platform within your contact center environment.
With this feature, you can automate and streamline all customer interactions on WhatsApp. It can also be used to provide information or answer queries related to the company or its products and services. WhatsApp bot feature works 24/7, allowing users to handle multiple interactions at the same time.
Benefits of WhatsApp BotSystem
WhatsApp Bot allows businesses to automate answers to general inquiries or requests. It uses pre-defined rules to deliver quick replies, collect relevant information, and guide customers through self-service options.
WhatsApp Bot lets businesses offer 24/7 support to their customers. It means that the customers can get immediate responses to their queries even after business hours.
WhatsApp Bot can efficiently handle the most common and repetitive queries. Thus, allowing agents to focus on other complex tasks. This not only reduces the workload of agents but also enhances their efficiency.
With the help of WhatsApp Bot, businesses can engage with customers in a more conversational and user-friendly manner. They can create a personalised customer experience based on the queries or responses of the customers.
WhatsApp Bots also facilitate transactional support which means that it allows customers to complete transactions conveniently. They can easily place orders, track shipments, make reservations, and access account information as and when required.
WhatsApp Bot feature generally comes with analytics and reporting features. The data like common customer interactions, frequently asked questions, and others can help businesses to gain insights to optimize and improve customer experience.
For more information regarding the WhatsApp Bot feature, connect with us today!
