Contact Center Software
For Insurance Industry

All-in-one omnichannel contact center software for your insurance company to drive seamless, personalized customer experience.

HoduCC Contact Center Software For Insurance Industry

Finding it difficult to provide personalized customer experiences? With HoduCC omnichannel contact center software, you can provide seamless, personalized customer experiences across communication channels regardless of what kind of insurance you provide. 

Easily Sync Customer Data Across Channels in Real-Time with Omnichannel Approach

The insurance industry is a diverse sector that provides a multitude of offerings. Customers dealing with such an industry expect high-quality, quick, and professional service. HoduCC is one such omnichannel contact center software for insurance companies that provide agents with the right information about client accounts, allowing them to utilize their time efficiently and easily deal with a huge volume of calls in a short possible time.

Uniquely HoduCC

1000+

Concurrent Calls

250+

Agents

Attractive

UI/UX

Third Party

Integration

Product

Customization

Robust

& Secure

How HoduCC Contact Center Software Can Help Insurance Companies?

The high volume of customer inquiries and requests, higher customer expectations, efficient customer service, and quick response across multiple channels are some of the key challenges faced by insurance companies worldwide. HoduCC contact center software for the insurance company is designed to help businesses deal with all such challenges easily and efficiently. It helps companies to provide seamless communication across all channels with a personalized approach that makes customers feel valued for a continual relationship. HoduCC is a smart, secure, and agile solution, delivered on the cloud or on-premises, as per the client’s requirements. Some of its key benefits include:

  • Omnichannel Platform
  • Intelligent Automation 
  • Single Tenant and Multi-Tenant
  • Cloud-Delivered and On-Premise
  • WFH and Hybrid Work 
  • Enterprise-grade Security
  • Smooth Integration with CRM Applications
  • Reporting & Dashboards for Data-driven Insights

HoduCC is a Feature-Rich Solution For Insurance Industry

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Predictive Dialer

An ideal tool for insurance companies with huge call volumes.

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Skill Based Routing

Route clients to the most appropriate department or agent within your insurance company using an advanced IVR system and powerful AI technology.

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Automatic Call Distribution

Helps to distribute calls among available insurance agents using specific strategies.

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WebRTC Phone

In-built web phone based on WebRTC technology, allowing insurers to verify insurance claims without having to be on site.

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Auto Dialer

For insurance companies, automation can be a major contributor to using resources effectively and improving productivity.

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Single Tenant & Multi Tenant

Get powerful single-tenant & multi-tenant features for the contact center.

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Multilevel IVR

Drive better efficiency and personalization through smart multi-level IVR functions and call flow design.

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Real Time Analytics & Reports

Real-time analysis feature allows insurance companies to Monitor & analyze all customer interactions.

Add-Ons

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IVR & Agent Survey

Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.

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Quality Analysis

Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.

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SMS Broadcasting

Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

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WhatsApp Broadcasting

Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

Integrations

SMS Integration

Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...

Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions as .....

CRM Integration

Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!....

HoduCC – Call & Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...

Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!..

Frequently asked questions

Everything you need to know about our product and Software. Can’t find the answers you’re looking for?

Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.

Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.

Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.

Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.

Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.

HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.

As an omnichannel contact center software, HoduCC supports all the popular social media channels.
  • Facebook – Post/Comments and Messenger requests
  • Instagram – Post/Comments requests
  • Twitter – Direct Message requests
  • WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
  • Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDR’s and use them with third  party billing. Call detail API is available for 3rd party integration.

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