All-in-one omnichannel contact center software for your insurance company to drive seamless, personalized customer experience.
Finding it difficult to provide personalized customer experiences? With HoduCC omnichannel contact center software, you can provide seamless, personalized customer experiences across communication channels regardless of what kind of insurance you provide.
The insurance industry is a diverse sector that provides a multitude of offerings. Customers dealing with such an industry expect high-quality, quick, and professional service. HoduCC is one such omnichannel contact center software for insurance companies that provide agents with the right information about client accounts, allowing them to utilize their time efficiently and easily deal with a huge volume of calls in a short possible time.
Concurrent Calls
Agents
UI/UX
Integration
Customization
& Secure
The high volume of customer inquiries and requests, higher customer expectations, efficient customer service, and quick response across multiple channels are some of the key challenges faced by insurance companies worldwide. HoduCC contact center software for the insurance company is designed to help businesses deal with all such challenges easily and efficiently. It helps companies to provide seamless communication across all channels with a personalized approach that makes customers feel valued for a continual relationship. HoduCC is a smart, secure, and agile solution, delivered on the cloud or on-premises, as per the client’s requirements. Some of its key benefits include:
An ideal tool for insurance companies with huge call volumes.
Route clients to the most appropriate department or agent within your insurance company using an advanced IVR system and powerful AI technology.
Helps to distribute calls among available insurance agents using specific strategies.
In-built web phone based on WebRTC technology, allowing insurers to verify insurance claims without having to be on site.
For insurance companies, automation can be a major contributor to using resources effectively and improving productivity.
Get powerful single-tenant & multi-tenant features for the contact center.
Drive better efficiency and personalization through smart multi-level IVR functions and call flow design.
Real-time analysis feature allows insurance companies to Monitor & analyze all customer interactions.
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.
Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...
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Everything you need to know about our product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
