ISO 27001:2022 ISO 9001:2015 Trusted by 350+ enterprises across 55+ countries
+91-972-416-4399 +1-707-708-4638 [email protected] Presence in IN, US, CA

Enterprise Contact Center Software That Adapts To Your Business

Run voice, WhatsApp, live chat, email, social and video for a global workforce from one omnichannel platform, without asking your teams to change how they already work. AI, multi-tenant control and cluster architecture carry the volume, and you deploy it on cloud, on-premise or hybrid to suit your own security and residency rules.

Built for Global enterprises Government BPOs Healthcare Financial services
5,000+concurrent calls supported
2,500+agent seats deployed
55+countries
350+customers since 2015

Trusted by organizations on six continents

Awards and recognition

Capterra Shortlist 2026
Software Advice Front Runners 2026
GetApp Category Leaders 2025
Software Suggest
Globee Awards 2023 Gold Winner – Information Technology
Unified Communications Product of the Year 2023
Internet Telephony Excellence Award 2023
NXTGEN BPO Confex and Awards 2023
CIO Insider – Top 10 UC Providers 2023
Digital.com Best Telemarketing Software
Indian Achievers Award 2021
Customer Contact Center Technology Award 2021
UBS Forums

Why enterprises standardise on HoduCC

Built For Volume. Optimized For Efficiency. Engineered For Security

HoduCC is a full-stack enterprise contact center platform, trusted by global enterprises, government organizations, BPOs, healthcare providers, financial institutions and distributed support teams. It modernizes customer service while working with the infrastructure you have invested in, so your SIP trunks, your CRM and your reporting lines all stay exactly where they are.

One record, every region

The Customer Switches Channel. Nobody Starts Over

At enterprise scale, the same query rarely stays in one place. It crosses channels, time zones, shifts and sometimes languages before it is resolved. Because every touch writes to a single customer record, the fourth person to handle it opens the case already knowing the first three, and the customer is never asked to repeat the account number.

WhatsApp

A finance manager reports a duplicate charge and attaches the invoice.

Web chat

She follows up from the account portal, and the bot matches her to the open case.

Voice

Routing sends her call to a billing specialist who can already see both.

Email

The corrected invoice goes out from the same case, and the audit trail stays intact.

Inside the platform

One Console For Every Queue, Campaign, Region And Tenant

Inbound queues, outbound campaigns and blended floors run on the same enterprise contact center software. One customer record, one administration console, and one set of numbers that still reconciles when the operation spans several countries and thousands of agents.

HoduCC / SupervisorLiveTenant: Northgate BPO
318active interactions
0:42avg wait
94%service level
212agents online
Unified queue
Invoice correction, order 44812Billing queue · waiting 0:12
Priority
VO
+44 20 7946 0958Enterprise support · skill: EN, SLA
In progress
CH
Portal login failureBot handoff · web chat
Assigned
EM
Contract renewal queryAccounts · email
Queued
SM
Delivery rescheduleLogistics · SMS
Queued

The agent screen

Context Arrives Before The Agent Says Hello

Every second an agent saves is multiplied by thousands of interactions a day, and across a large floor that adds up to hours returned to your customers. Identity, history, open tickets and call controls load together on a single screen, in the browser or the Android and iOS app, so your agents begin every conversation fully briefed.

HoduCC / Agent · Priya S.ReadyBilling · Tier 2
MR
Meera RamanEnterprise plan · ID 20481
Open ticketBIL-02 duplicate payment, ref 7731
Invoice photo sharedTue 09:14 · bot
CH
Case recognised, escalatedTue 16:40 · bot to agent
VO
Call in progressWed 10:02 · you
EM
Statement request12 Aug · resolved
VO
Plan upgrade3 Jun · resolved
SM
Delivery reschedule18 May · resolved
Recordings
12 Aug
Statement request03:48 · transcript
3 Jun
Plan upgrade07:15 · transcript
Inbound · +91 98 …095804:12
Hi Meera, I have the invoice you sent on WhatsApp and the chat from yesterday.
Good. I was charged twice for March.
I see both entries against reference 7731. I’m raising the refund now.
How long will it take?
Five to seven working days. I’ll email the corrected invoice as soon as we finish.
Please send it to the accounts address on file.
Will do. Anything else on the account while we’re here?
Notes and disposition
Refund raisedFollow-up: email
Assist · live transcriptDuplicate payment confirmed on ref 7731. Suggested: ticket type BIL-02, refund 5 to 7 days, send corrected invoice by email.
CRM
Plan
Enterprise, 120 seatsRenews 14 Nov
Account
Raman Logistics LtdOwner: A. Desai
Ticket BIL-02
In progress
Knowledge
KB
Refund policy, duplicate paymentsupdated Jul
KB
Corrected invoice templateaccounts
1
Customer profileThe account, its entitlement and anything still unresolved load the moment the agent answers.
2
Conversation historyEvery channel, shift and site appears in one timeline, and bot handoffs are included.
3
Call controlsAgents hold, transfer, conference and record from the browser or the mobile app, so there is no desk phone to provision.
4
Current interactionWhatever is live right now is handled in the same frame as everything else.
5
Notes and dispositionAgents write the note once, and the next person to open the case sees it, as does reporting.
6
AI assistanceThe live transcript and a suggested next step sit beside the conversation, keeping the agent present with the customer throughout.
7
CRM informationBuilt-in CRM, or Salesforce, Zoho, Microsoft Dynamics 365, HubSpot, Pipedrive, Bitrix24, Zendesk or Freshdesk data in the same panel.
8
TicketsAgents raise and update tickets in place, so no follow-up depends on somebody remembering it later.

Where AI actually helps

AI Earns Its Place In Three Moments, Not Everywhere At Once

Our AI is built around three jobs that make a measurable difference to your floor. It resolves routine contacts on its own, it puts the right answer in front of the agent while the customer is still talking, and it reviews every interaction so your quality team can focus on coaching. All of it runs on the same platform and the same customer records, which keeps the experience simple for everyone using it.

Customeropens on any channel
AI and IVRdeflect and qualify
Agentcontext already loaded
AI reviewsummary, sentiment, score
Reportingone view across regions

01Before the agent

Resolve routine requests instantly.

Order status checks, balance enquiries and password resets are answered the moment a customer asks. Bots resolve those in full, qualify the conversations that benefit from an agent, and hand each one over with the complete thread attached so your customer continues exactly where they left off.

Bots resolve routine requests instantly and hand everything else over with full context attached.

  • AI chatbot and voicebot for self-service
  • WhatsApp bot with context-preserving handoff
  • Intent captured in multi-level IVR and used for routing
  • Lead qualification AI on inbound and outbound campaigns

02During the conversation

Put the answer where the agent is looking.

Live transcription and a suggested next step sit beside the conversation, keeping your agent fully present with the customer and confident about what to do next.

The transcript, the suggested step and the CRM record all sit in the same frame.

  • Live voice transcription and speech analytics
  • Suggested next step drawn from the live transcript
  • Knowledge articles and CRM records in the same panel
  • Supervisor monitoring, whisper and barge-in

03After the conversation

Review every interaction at any volume.

Interaction scoring, sentiment analysis and automatic summaries run across your entire interaction log, and the results feed straight into the reports your operations team already works from.

Scoring and sentiment run across your full log and feed a single reporting view.

  • AI interaction scoring and sentiment across every logged call
  • Auto call summaries and call categorization
  • Email thread summarisation for long-running cases
  • Scores exported to BI through the open API

Build your enterprise contact center

Choices And Features That Fit A Real Enterprise Deployment

Great enterprise contact center software shapes itself around the operation it joins. Start with the channels your customers prefer, choose the deployment your security team endorses, then add the AI, routing, workforce and reporting layers your teams will use. Every capability listed here is part of the platform, whichever combination you choose.

Customers choose the channel, and you handle all of them in one place.

A billing question that opens on WhatsApp, comes back through live chat and finally lands on a call is one conversation rather than three separate tickets. Because every channel resolves against the same customer record, the agent who picks up already knows what happened before.

  • Voice, inbound and outbound, on your existing SIP trunks
  • WhatsApp Business, Telegram, SMS and email in the same queue
  • Live chat and video calling from the browser
  • Facebook, Instagram and X handled by the same agents
Get a Custom Configuration Demo Choose your channels, your deployment, the AI you want and the systems to connect. Every combination is supported, and whatever you configure is ready for production from the first day.

Sector by sector

The Platform Is The Same, But Every Sector Weights It Differently

A hospital and a collections floor each define success in their own way, with different channels, different consent rules and different measures of a good day. We configure the channel mix, the recording policy and the integrations around your sector during implementation, so your teams start from a setup that already fits the way they work.

Healthcare
Channel mix
Voice, SMS, WhatsApp
Compliance driver
Patient consent, access control
What gets measured
Appointment adherence
Insurance
Channel mix
Voice, email, WhatsApp, video
Compliance driver
Recording and identity verification
What gets measured
Claim cycle time
Banking and Finance
Channel mix
Voice, chat, secure messaging
Compliance driver
Full logging and audit trail
What gets measured
Dispute resolution time
E-commerce
Channel mix
WhatsApp, chat, social, voice
Compliance driver
Marketing consent per region
What gets measured
Order-status deflection
Real Estate
Channel mix
Voice, WhatsApp, SMS
Compliance driver
DNC
What gets measured
Lead response time
Telecom and ISPs
Channel mix
Voice, IVR, WhatsApp bot
Compliance driver
Recording and caller ID control
What gets measured
Provisioning self-service

Why HoduCC

Why Enterprise Teams Choose HoduCC Over The Alternatives

Every enterprise operation is distinctive, and the platform should meet it on those terms. Four things tend to decide the evaluation: how well the platform adapts to your workflows, how quickly you reach someone at any hour, whether you can prove the fit before you commit, and the calibre of the people you deal with along the way.

Built around your operation.

We adapt the routing, tenant structure, reporting and integrations to the way your teams already work.

Custom workflows Tenant structure Open REST API Custom reporting

24×7 support, not a queue.

You reach a technical specialist at any hour of the day, in every time zone you operate in.

24×7 coverage In-house engineers Named contact Defined escalation

Prove the fit before you commit.

Bring your real call flows and volumes, and watch how the platform copes with your environment.

Proof of concept Your call volumes Your integrations Load validation

Technical people, not just ticket numbers.

Whatever you bring us, you speak directly to people who understand the system end to end.

Direct escalation Engineer access No outsourced tier one
Channels
VoiceWhatsAppWeb chatEmailSMSVideoSocial
Omnichannel engagement
Unified queueCustomer recordConversation historyWebRTC webphone
Routing and automation
Multi-level IVRACDSkill-based mappingDialersAMDBots
AI layer
AI chatbotWhatsApp botVoice transcriptionAgent assistanceQuality analysis
Agent workspace
InteractionProfileNotesTicketsLive monitoring
CRM and business systems
Integrated CRMSalesforceZendeskFreshdeskAPIs
Analytics
Real-time reports100% voice loggingQASurveysPer-tenant reporting
5,000+concurrent calls on cluster architecture, without performance degradation at peak.
2,500+agent seats across sites, regions and home-based teams on one deployment.
ISO 27001:2022 certified information security, with controls scoped during implementation.

Security, residency and audit

These Are The Questions That Decide The Shortlist

In regulated sectors, three questions carry the most weight: where the recording is stored, who is able to reach it, and how you demonstrate both six months later. HoduCC puts all three answers in your hands, because the platform runs on infrastructure you control.

Data residency

Your data stays where your policy says it stays.

On-premise and private-cloud installations keep records, recordings and transcripts inside your own perimeter, and geo-specific hosting anchors them to a chosen jurisdiction. You define the retention periods and residency rules, so the platform reflects your own governance policy precisely.

You can run it on cloud, on-premise or hybrid, and you set the retention and residency rules.

  • Tenant isolation with independent configuration per entity
  • Retention schedules and residency defined by your policy
  • Geo-specific hosting for jurisdiction-bound data

Platform controls

Everything is logged, and all of it can be searched.

Encrypted recordings, audit logging and role-based access apply across the whole operation, and transcription turns the archive into something a compliance officer can actually search when a dispute lands on their desk.

Encrypted recordings, audit logs and transcription together make the archive searchable.

  • Encrypted call recording with configurable retention
  • Role-based access control, SSO and multi-factor authentication
  • Audit logging on administrative and agent activity
  • Secure remote access and password policy enforcement

Certified processes

Our own credentials are documented and independently verified.

A risk assessment looks as closely at the vendor as it does at the software. Our information security and quality management systems are independently certified, so your team has documented answers in hand before the first workshop begins.

Our information security and quality management systems are independently certified.

ISO/IEC27001:2022 ISO9001:2015

Access controls, audit trails, retention and residency are scoped to your regulatory framework during implementation, and deployment flexibility lets you align the platform closely with your obligations. Confirmation that a particular framework is met remains your organisation’s determination.

Fitting your stack

Your Existing Systems Stay Exactly Where They Are

A move to HoduCC is one project, and it keeps the investments you have already made. Your system of record remains the system of record and your trunks remain your trunks. Where a team has no CRM or ticketing in place today, both are built into the platform and ready to switch on.

CRM

Account history appears in the agent’s panel, and outcomes are written back automatically.

SalesforceZendeskFreshdeskHoduCC CRM

Single Sign-On

SAML 2.0 and OIDC.

GoogleMicrosoft

Telephony

You keep your carriers and gateways exactly as they are today.

HoduPBXSIP trunksWebRTC webphone

Messaging

Messaging channels are queued and reported alongside voice.

WhatsApp BusinessWhatsApp broadcastSMSEmailWeb chatSocialHoduBlast

Business applications

We connect the internal systems that only your organisation runs.

Third-party software integrationCustomization

APIs

Your IT and automation teams get open REST access to the platform.

ProvisioningData exchangeCustom workflows
Bring us your integration list If something is bespoke or entirely internal, that is fine. Custom integration work is a routine part of an enterprise rollout rather than a change request.

Migration

No SIP Trunk Changes. No CRM Rebuilds. No Downtime.

A live enterprise contact center deserves a careful, well-rehearsed transition. Our migration framework keeps customer service running throughout while data and workflows move across, whether you are coming from Avaya, Cisco, Mitel or another cloud platform.

1

Pre-migration audit

Week 1
Our engineers go through your existing SIP trunks, gateways, CRM connections and IVR call flows before anything is touched.

2

Parallel configuration

Weeks 1–3
We build the CRM, ERP, ticketing and communication connections alongside your live environment, then import historical records and custom fields using mapping you approve.

3

Validation & testing

Weeks 3–4
Your configured environment is tested end to end: call flows, routing logic, CRM data sync and reporting, verified by our engineers with your team in the room.

4

Phased cutover

Timeline set by you
HoduCC and your legacy system run in parallel, so queues that have not migrated yet stay live on the existing infrastructure. You decide the pace.

5

Go-live & stabilisation

Ongoing from cutover
Support is active throughout go-live, with direct escalation to the technical team for any configuration issue that surfaces in the first weeks.

Customer stories

Here Is What These Deployments Look Like In Practice

These are a few examples of how the platform has been configured in the field. Each one sets out what the operation needed, what we deployed against it, and what changed once the work was finished.

OperationGlobal accounts team, One Voice (Aizan), North America
Used HoduCC forCustomer-specific configuration and custom changes on a provider deployment
OutcomeCustom changes made promptly by the HoduSoft team, with responsive ongoing support
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away. Steve Vine, Global Account Director, One Voice (Aizan)
OperationDealer customer service and sales contact center
Used HoduCC forBrowser-based WebRTC webphone in place of IP desk phones
OutcomeRemoved IP phone hardware cost across agent seats, with ongoing vendor support
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required. Gautam Singh, Project Manager, D D Motors
OperationProvider serving geographically distributed companies over MPLS, internet and 4G
Used HoduSoft forHoduPBX multi-site voice platform alongside the HoduCC contact center suite
OutcomeDistributed teams and customers on one voice platform across mixed connectivity
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services. Mike Tesliuk, Founder, Brdsoft

After go-live

The people who answer the phone are the people who built the platform.

Support runs 24×7 by the engineers who build and maintain the platform. Every deployment gets a named contact, an escalation path agreed up front, and training for your administrators, supervisors and agents.

Our engineers cover support around the clock from three regions, and every deployment has a named contact.

  • Continuous coverage across three regions
  • Engineers who know your deployment personally
  • Named contact and an escalation path agreed at kickoff
  • Role-based training for admins, supervisors and agents

Ownership

The platform runs on infrastructure you control.

HoduCC is deployed onto infrastructure you control, whether that is your own data centre, a private cloud or a managed environment. Your records, recordings and transcripts stay inside that perimeter, and the same platform and capabilities apply however you choose to run it.

The platform runs on infrastructure you control, with your data inside your own perimeter.

  • Deployed into your own data centre, private cloud or managed environment
  • The same capabilities across cloud, on-premise and hybrid
  • Multi-tenant control where you serve several business entities
Talk to a Specialist

Your Enterprise. Configured. Compliant. Running On HoduCC.

Whether you are modernizing a legacy contact center, supporting a global workforce or scaling customer engagement across several regions, you get the flexibility, intelligence and control to deliver the experience your customers expect.

Global enterprisesGovernmentBPOsHealthcareFinancial services

Next step

Tell us your channels, volumes, regions and deployment model, and a specialist will walk you through the platform configured for exactly that operation. Bring your technical team; the detailed questions are the useful ones.

Schedule Your Free Demo

Frequently asked questions

FAQs About Hoducc Enterprise Contact Center Software

These are the things IT, operations and procurement tend to raise before anyone gets to features. If your question is not here, that is a good reason to get us on a call.

What is enterprise contact center software?

It is a platform built for organisations handling thousands of customer interactions at once, across multiple channels, regions and agent teams. What defines it is how it performs at scale: concurrent call handling in the thousands, multi-tenant architecture for BPOs and service providers, on-premise and hybrid deployment for regulated markets, and an open API layer that connects to the CRM, ERP and BI systems you already run.

How is enterprise contact center software different from standard call center software?

Call center software is built around inbound voice. Enterprise contact center software runs true omnichannel engagement — voice, email, chat, WhatsApp, social media and SMS on one customer record — and adds AI-powered automation, workforce management, advanced analytics and the deployment flexibility that regulated markets require.

Can HoduCC be deployed on-premise or in a private data centre?

Yes. Cloud, on-premise and hybrid are all supported, and all three include the full platform feature set with no capability trade-off. On-premise keeps customer data, call recordings and interaction logs inside your own infrastructure. Hybrid combines on-premise data processing with cloud-based agent access.

Is HoduCC compatible with remote work setups?

Yes. Remote and hybrid agents work from a browser-based WebRTC webphone with nothing to install, and they appear in the same reports as the people on the floor. Cloud deployment and full reporting keep distributed teams productive from anywhere.

Does HoduCC support customized deployment for telcos and MSPs?

Yes. our enterprise contact center solution is available for telecom operators, managed service providers, internet service providers and BPO firms that want to sell contact center capability under their own brand. That covers full UI rebranding, multi-tenant architecture with isolated client environments, independent configuration and reporting per tenant, and open API access for provisioning and internal systems. Our partner team handles accreditation and onboarding.

Can HoduCC handle both inbound and outbound enterprise operations?

Yes, on the same platform, with no separate dialler or outbound system to buy. Inbound and outbound share the same agent desktop, supervisor tools, reporting infrastructure and AI analytics layer, so blended floors are a configuration rather than an integration project.

Is HoduCC suitable for enterprises new to contact center software, or mainly for migrations?

Both. It is deployed in greenfield implementations where an organisation is building its first contact center, and in migration projects moving from established on-premise systems such as Avaya, Cisco and Mitel, or from other cloud platforms.

How does HoduCC help improve customer experience?

By putting omnichannel engagement, AI-powered insight, intelligent routing and real-time analytics on one platform, so issues are resolved faster and your agents have the context to make every conversation feel personal and well informed.

Can HoduCC support high-volume operations during peak seasons?

Yes. The cluster architecture is engineered for high availability and sustains 5,000+ concurrent calls and 2,500+ agents at full performance, which is exactly what you want on the days your volume triples.

What support does HoduSoft offer after going live?

24×7 support with direct access to technical and onboarding specialists, available by phone, email and live chat, plus a named account contact and a defined escalation path for anything that needs the engineering team.

How does HoduCC maintain voice quality in low-bandwidth regions across Africa and APAC?

The platform uses WebRTC media protocols paired with bandwidth-adaptive codecs such as Opus. It monitors packet jitter and available bandwidth in real time and adjusts bitrates on the fly, which prevents the distortion and dropouts that constrained networks usually cause.