Enterprise Contact Center Software
What Is Enterprise Contact Center Software?
An enterprise contact center software is a platform that helps businesses manage customer interactions and support contact center employees globally. The software helps in offering quick and smooth services with features like ACD (Automatic Call Distribution), call routing, caller ID, etc. Moreover, it allows businesses to track and monitor the performance of contact centers via real-time analytics and reports features.
Streamline Business Communication with Omnichannel Contact Center Software
Multi-Tenant & Single-Tenant Contact Center Software
- Faster customer issue resolution times
- Personalized communication
- Improved customer satisfaction rates
- Increased customer retention rates
- Remote workforce optimization
Unleashing Unrivaled Strength of HoduCC
Provide Excellent Customer Experience with Advanced Enterprise Contact Center Solutions
Enable your customer service teams to work smarter and provide superior customer experience using HoduSoft enterprise contact center software. This feature-rich solution is designed using advanced technology to help businesses resolve multiple customer issues and track customer engagements. It is a smart, secure, and agile solution that can bring a real-time difference to the growth of your business. Get it delivered on the cloud or on premise as per your business requirement.
Key Features of Enterprise Contact Center Software
Ensemble Remote Features
AmpliTech: Supercharging Software with Add-On Modules
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
HoduCC Contact Center Software for you
Whether you are a rising star or an established player, we have just the right solution to fit your needs.
Open doors to new opportunities with scalable world-class software custom-made for you
Make a difference and grow together by enabling new-age solutions
With tools to make every part of your process more human and a support team eager to help you, getting started with the software of your choice has never been easier.
Why Should You Choose HoduSoft Enterprise Contact Center Software?
A Reliable, Secure, and Advanced Enterprise Contact Center Software
Frequently asked questions
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.