HoduCC
Enterprise Contact Center Software

Get your hands on HoduSotf’s enterprise contact center software solutions to improve your customer journey. Designed with faster problem-solving technology, HoduCC enterprise contact center software is simple to set up and easy to use. It provides robust security and flexibility options without any extra costs. 

What Is Enterprise Contact Center Software?

An enterprise contact center software is a platform that helps businesses manage customer interactions and support contact center employees globally. The software helps in offering quick and smooth services with features like ACD (Automatic Call Distribution), call routing, caller ID, etc. Moreover, it allows businesses to track and monitor the performance of contact centers via real-time analytics and reports features.

Streamline Business Communication with Omnichannel Contact Center Software Multi-Tenant & Single-Tenant Contact Center Software

Using our enterprise contact center software, businesses can easily update all available customer service and communication channels in real time. You can provide personalized customer service through consistent and cohesive omnichannel and or multichannel contact center software. The benefits of the omnichannel approach include:
  • Faster customer issue resolution times
  • Personalized communication
  • Improved customer satisfaction rates
  • Increased customer retention rates
  • Remote workforce optimization

Uniquely HoduCC

1000+

Concurrent Calls

250+

Agents

Attractive

UI/UX

Third Party

Integration

Product

Customization

Robust

& Secure

Provide Excellent Customer Experience with Advanced Enterprise Contact Center Solutions

Enable your customer service teams to work smarter and provide superior customer experience using HoduSoft enterprise contact center software. This feature-rich solution is designed using advanced technology to help businesses resolve multiple customer issues and track customer engagements. It is a smart, secure, and agile solution that can bring a real-time difference to the growth of your business. Get it delivered on the cloud or on premise as per your business requirement.

  • Omnichannel Platform
  • Personalization by Automation
  • Single Tenant and Multi-Tenant
  • Cloud-Delivered and On-Premise
  • WFH and Hybrid Work 

Key Features of Enterprise Contact Center Software

Group-21700-50x50
Predictive Dialer

An ideal tool for businesses with large call volumes. Our predictive dialer in enterprise contact center software uses advanced algorithms for better productivity.

Group-21701-50x50
Skill Based Routing

Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.

Group-21702-50x50
Automatic Call Distribution

This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.

Group-21704-50x50
WebRTC Phone

In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.

Group-21706-50x50
Auto Dialer

Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.

Group-21710-50x50
Single Tenant & Multi Tenant

Enjoy the powerful single-tenant & multi-tenant features for the enterprise contact center.

Group-21711-50x50
Multilevel IVR

Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.

Group-21712-50x50
Real Time Analytics & Reports

Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.

Group-21710-50x50
Omnichannel Support

Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.

Group-21711-50x50
Built-In CRM

Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.

Remote-50
Remote Agent

Internet ON or OFF, work seamlessly from anywhere.

WebRTC-phone-50
In-built WebRTC Phone

Audio & Video calls. Truly advance!

Browser-based-50
Browser Based

No installations please! Simple & Easy.

Call-forwarding-50
Call Forwarding To Mobile

Getting you connected is our responsibility.

Call-Bridging-50 (1)
Call Bridging

Connecting Agents to Customers & vice versa.

Recordign-50
Call Recording

Inbound or Outbound, all calls get recorded.

Highly-secure-50
Highly Secure

Trust us! We have covered everything.

Add-Ons

Group 22517
IVR & Agent Survey

Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.

Group 22518
Quality Analysis

Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.

Group 22520
SMS Broadcasting

Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

Group 22521
WhatsApp Broadcasting

Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

Integrations

SMS Integration

Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.

Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.

CRM Integration

Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!

HoduCC – Call & Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.

Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!

HoduCC Contact Center Software for you

Whether you are a rising star or an established player, we have just the right solution to fit your needs.

Customer

Open doors to new opportunities with scalable world-class software custom made for you

Service Provider

Make a difference and grow together by enabling new-age solutions

Customer Testimonial

With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.

Why Should You Choose HoduSoft Enterprise Contact Center Software?

If you are thinking about why HoduCC should be your first-ever choice in the enterprise contact center software solutions space, then here are some of the key reasons:

  • With HoduCC, provide your agents with all the smart tools they need to succeed while empowering them to deliver the best user experience.
  • It helps in reducing the percentage of escalations and shortens the Average Handling Time (AHT).
  • It assists in leveraging in-depth insights, streamlining agent workflow, and improving customer interactions by providing a 360-degree view.
  • It gives you an omnichannel and or multichannel experience that supports voice from one secure platform.
  • It ensures increased productivity by analyzing real-time analytics, improving response time, and automating routine tasks.
  • It provides better scalability for your business by meeting both immediate and evolving business requirements.

A Reliable, Secure, and Advanced Enterprise Contact Center Software

Take full control of your customer journey with the help of the best enterprise contact center software. Provide fast and satisfactory solutions to your customers using HoduSoft enterprise contact center software. Our feature-rich advanced enterprise contact center software can help you to achieve your desired goals.

Let's help you grow your business.