OUTBOUND CALL CENTER SOFTWARE Bhagirath Sindhav December 13, 2021


OUTBOUND Call Center Software

Boost customer engagement and connect rate with HoduCC outbound call center software. Backed by intelligent outbound dialers and robust features, HoduCC outbound call center software is exclusively designed for businesses that deal with a large volume of outbound calls. An excellent software for outbound call centers, it helps deliver proactive customer support and drive business growth.

What is an outbound call center?

An outbound call center is a platform where a group of call center agents makes calls to customers or prospects on behalf of their company. Making sales, getting feedback, doing customer surveys, performing research, and raising funds are some of the key functions of outbound call centers. Besides, outbound call centers also provide proactive customer service.

An outbound call center software is a tool that helps to simplify the outbound calling process with automated dialing and filtering answering machines. With click to dial option, the agents can easily connect with existing as well as prospective customers for the purpose of telesales, telemarketing, surveys, etc.

Key Features of Outbound Call Center Software

Remote dialing

It’s easier to make or receive calls and supervise calls remotely.

Auto Dialer

Increase productivity and manage your resources effectively with the auto dialing feature.

Click to Dial

Save a lot of time and effort by launching calls with a single click.

Predictive Dialer

Improve agents’ efficiency by increasing the number of calls handled per hour.

IVR (Interactive Voice Response)

Send customized automated voice messages (surveys, reminders, announcements) to a large customer base.

Real-Time Reports

Get real-time analytics on your dashboard and make informed decisions to grow your business.

Benefits of Outbound Call Center Software​

Why Choose HoduCC Outbound
Call Center Software
HoduCC outbound call center software is exclusively designed to help your business connect proactively with your potential customers. It empowers your outbound call center with customized integrations and leading telephone solutions. You can easily deliver proactive customer support and drive business growth with the solutions offered by HoduCC call center software.
The distinct functionality of HoduCC outbound call center software enables you to improve performance by systematically handling all the outbound calls. Opt for HoduCC and engage with your customers even before they raise any issues. Some of the key benefits of choosing HoduCC include:
  • HoduCC outbound call center software allows your agents to work smartly with the right software.
  • It helps to reduce call handling time by helping agents manage recurring tasks like call handling and accessing customer information within a single window which leads to improved customer interactions.
  • Features like call scheduling and predictive dialing help in improving the productivity of your agents.
  • You can have better control over the outbound calls by getting real-time insights on call-connect rates, call volumes, campaign data summary, etc.
  • The intelligent dialing process helps accelerate operational efficiency while reducing call drop rate.
  • The software helps in managing multiple dialing processes or campaigns simultaneously.
Increase Consumer Outreach Using HoduCC Outbound Call Center Software

Whether you need outbound call center software for customer support, fundraising, sales, or survey purposes, HoduCC outbound call center software can be a perfect choice for you. Equipped with advanced features, HoduCC ensures increased call connect and improved lead generation.

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