Send customized automated voice messages (surveys, reminders, announcements) to large customer base.
OUTBOUND CALL CENTER SOFTWARE
OUTBOUND CALL CENTER SOFTWARE
Want to handle large call volumes? HoduSoft has exclusively designed the outbound call centre software for the businesses who need to manage a large volume of outbound calls. The software helps your sales team to reach out to new prospects with maximizing their productivity. Whether you want to choose an outbound call centre software for customer support, fundraising, sales, or survey research, HoduCC is a perfect choice for you. The software is designed to help your business to proactively connect with your potential customers.
HoduCC helps to empower your outbound call centers with customized integrations and leading telephone solutions. You can easily deliver proactive customer support and drive business growth with the solutions. Its distinct functionality enables you to improve performance by systematically handling calls
Special Features of Outound Call Center Software
It’s easier to make or receive calls and supervise call remotely
IVR (Interactive Voice Response)
Improve agents’ efficiency by increasing the number of calls handled per hour
Get real-time analytics on your dashboard and make informed decisions to grow your business
Increase productivity and manage your resources effectively with auto dialling numbers
With HoduCC’s outbound call center software, you are allowing your agent to work smartly with the right software. The agents can reduce call handling time by managing recurring tasks like call handling and accessing customer information within a single window which advocates improving customer interactions. Further, call scheduling and predictive dialling improves the productivity of your agents.
You can have better control over the outbound calls by getting real-time insights on call-connect rates, call volumes, campaign data summary, etc. The metrics will help you to make informed decisions and relocate your resources to boost customer services.
HoduCC’s outbond contact centre software offers an advantage of multichannel outbound capabilities including voice calls, SMS, webchat, email, etc. You can interact with your customers through the right channel to personalized communication with customers. Moreover, no matter how the customer prefers to get in touch with your business, you can deliver a consistent response. The outbound call center software id integrated multiple communications channel.
Get HoduCC to handle your outbound call centre requirement and efficiently manage your communication channel. With our software, you can surely deliver proactive support or drive more sales from your call centre. Use HoduCC and engage with your customers even before they raise any issue.
- Call Control
- Call Recording
- Call Monitoring
- Call Barging
- Whisper Coaching
- Conferencing Calling
- Real time metrics
- Multi-level IVR
- Outbound Caller ID
- Ring Groups
- Seamless Integrations
- Call Disposition
- Call Queues
- IVR Survey
- Quality Analysis
- SMS Broadcasting Module