HoduCC
Call Center Software

Deliver exceptional customer service with powerful technology to make every support interaction proactive

Do less, achieve more with advanced auto dialers

Multi-tenant and Single tenant call center software

HoduCC Call Center Software is built for today’s support teams to act with complete customer knowledge powered by advanced technology which makes calling and responding personal.

Fuse automation with innovation to inspire a deeper connect

Surpass expectations with intelligent calling processes

Combine automation sensibly with innovation to streamline work with our award-winning dialers and advanced call support tools.

Uniquely HoduCC

1000+

Concurrent Calls

250+

Agents

Attractive

UI/UX

Third Party

Integration

Product

Customization

Robust

& Secure

Enhance customer care with intuitive support

Drive better productivity, operational efficiency, and experience by adopting smart workflows which keep your agents and customers happy alike. Push boundaries by connecting all the dots in customer calling processes through cutting-edge dialers, IVR, and robust reporting metrics. Enable real-time decision-making with immediate updates to acknowledge and exchange information as it happens.

  • Predictive Dialer
  • Multi-level IVR
  • Call Recording
  • WebRTC Phone
  • WFH Features

Highlights – Call Center Software

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Predictive Dialer

Let the dialer place calls for agents. Hodusoft’s outbound call center software efficiently places calls to the customers so that agents can focus on assisting customers in a better way.

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Preview Dialer

Review customer's details with our call center’s preview dialer before communicating with the clients. Preview dialer displays the details about customers that assists in delivering improved services.

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Progressive Dialer

Make calls that increase customer outreach. Our call center’s progressive dialer only connects calls with the customer once the agent answers the call.

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WebRTC Phone

HoduCC – call center software allows to securely converse with customers through in-built web-phone based on WebRTC technology.

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Auto Dialer

Take advantage of auto dialer for enhanced operational efficiency. HoduCC – call center software offers an auto dialer that helps in promoting agent’s productivity.

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Call Recording

An advanced voice connectivity product, that assures the best quality voice experience and reliable services

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Multilevel IVR

A time-saver alternative to connect customers to the right agent. The call center software offers flexible, customized voice menus.

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Real-Time Analytics & Reports

Monitor and analyze agent performance to boost productivity. HoduSoft’s call center software offers various custom reports.

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Remote Agent

Allow your agent to work seamlessly from anywhere and run the business operations smoothly.

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In-built WebRTC Phone

Take advantage of advanced audio and video calls to assist customers in a better way.

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Browser Based

No installations are required. The system is easy to use and simple to operate.

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Call Forwarding To Mobile

Reduce the chances of unattended calls through call forwarding to mobile and improve customer satisfaction.

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Call Bridging

Improve the communication through efficiently connecting agents to customers and vice versa.

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Call Recording

Maintain high-quality standards of customer services through the call center software’s call recording facility.

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Highly Secure

Converse with customers and deliver best assistance to them through the highly secured system.

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Inbound call

Want to offer seamless customer support? HoduCC offers the exceptional inbound call center software to promote your customer support services.

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Outbound call

Want to handle large call volumes? HoduSoft has exclusively designed the outbound call centre software for the businesses who need to manage a large volume of outbound calls.

Add-Ons

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IVR & Agent Survey

Once regular communication between the customer & agent is...

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Quality Analysis

The QA (Quality Analysis) Module is an add on module in HoduCC for...

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SMS Broadcasting

Admin can create the SMS campaign and type the text which they want to...

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Whatsup Broadcasting

The QA (Quality Analysis) Module is an add on module in HoduCC for...

Integrations

SMS Integration

Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.

Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.

CRM Integration

Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!

HoduCC – Call & Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.

Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!.

HoduCC Call Center Software for you

Simple outside, intricate inside, to help you run your operations without complexity, whatever your size.

Customer

Stay ahead of the league with the right call center software that morphs your needs, no matter what they are

Service Provider

Further dreams by fueling ambitions with automation and creative solutions to take everyone ahead

Customer Testimonial

Innovative and customized solutions that meets the needs of your business, today and tomorrow.

Frequently asked questions

Everything you need to know about the product and Software. Can’t find the answers you’re looking for?

Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.

Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.

Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.

Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.

Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.

HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.

As an omnichannel contact center software, HoduCC supports all the popular social media channels.
  • Facebook – Post/Comments and Messenger requests
  • Instagram – Post/Comments requests
  • Twitter – Direct Message requests
  • WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
  • Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDR’s and use them with third  party billing. Call detail API is available for 3rd party integration.
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