AI-Powered Call Center Software
Powerful. Productive. Profitable.
HoduCC call center software powers enterprises, telemarketers, BPOs, and growing businesses with high-volume outbound campaigns, multi-tenant workflows, and fully remote agent support; all from one platform, priced on concurrent users.
We Do The Dialing, So Your Agents Can Do The Selling
HoduCC is HoduSoft’s flagship call center software, designed for operations that need voice-first customer engagement at scale.
Operating globally across the US, UK, Netherlands, India, Africa, and APAC, it unifies traditional inbound routing with next-generation call centre automation software and omnichannel workflows.
Whether you’re running a customer support team, a high-volume outbound sales floor, a multi-client BPO operation, or a distributed remote workforce, HoduCC gives you the infrastructure and management tools to handle it without hardware overhead.
- 5,000+ Concurrent Calls Supported
- 2,000+ Agent Seats Deployed
- 50+ Countries
- ISO 27001 Certified
What HoduCC Customers Achieve
The Outcomes Teams See After Switching to HoduCC
Organizations that adopt HoduCC consistently improve six critical performance areas across customer experience, agent productivity, and operational efficiency.
Higher Agent Productivity
Unified Agent Desktop, CRM Integration, Click-to-Call, Workflow Automation
Smoother First Call Resolution
Skills-Based Routing, ACD, CRM Screen Pop, Multi-Level IVR
Better Customer Satisfaction
Omnichannel Engagement, Callback Management, Skills-Based Routing, Quality Analysis
Efficient Outbound Campaigns
Predictive, Progressive, Preview, Auto-power Dialer, AMD, Campaign Analytics
Lower Average Handle Time (AHT)
CRM Integration, Skills-Based Routing, Automated Call Summaries, Advanced Routing
Improved Agent Retention
Remote Agent Tools, Call Monitoring & Coaching, Agent Performance Analytics, Flexible Work Environment
HoduCC Call Center Software Features
Built for Every Call, Campaign, and Customer Conversation
Inbound Call Center Software Features
- Automatic Call Distribution (ACD)
- Call Queue Management
- Callback Scheduling
- Skills-Based Routing
Outbound & Dialer Suite
AI & Automation
- AI-Assisted IVR Routing
- Post-Call Automation
Omnichannel & SMS Hub
- WhatsApp Business Integration
- Social Media Interactions (Facebook, Instagram, Twitter, Telegram)
Management & Analytics
- Custom Report Builder
- Agent Performance Scorecards
- Campaign Analytics
- Call Recording Archive
- Quality Analysis Module
- IVR & Agent Survey Results
- Supervisor Dashboard
- Team Lead Dashboard
Integration Ecosystem
CRM Integrations
- Salesforce
- Zoho CRM
- Microsoft Dynamics
- Freshdesk
- Zendesk
- Custom CRM (on request)
SMS Gateways
How HoduCC Can Transform Call Center Operations?
One product demo to help you make your decision. We’ll walk through your use case inbound, outbound, BPO, remote, or all four, show you the platform live, and give you a clear pricing indication before the call ends.
Remote Call Center Software
Your Agents Work From Anywhere. HoduCC Works With Them.
Whether your agents work from headquarters, regional branches, home offices, or across multiple countries, HoduCC gives them everything they need to deliver consistent customer experiences from anywhere.
WebRTC Softphone
Agents make and receive calls through their web browser, no desk phone, no app download, no IP handset required.
Remote Agent Dashboard
Live queue view, call scripts, customer records, CRM data, disposition codes, and supervisor notes, every tool accessible from a single screen.
Monitoring by Supervisors
See all remote agents on the same real-time dashboard as in-office agents. Barge-in, whisper coaching, and silent listening are all available on live remote calls.
Encrypted Voice and Data
All WebRTC-based calls are secured using TLS for signaling and SRTP/DTLS-SRTP for media encryption. The same security standards are supported for both on-premise and cloud/datacenter deployments.
Flexible Workforce Scaling
If your existing hardware allows, you can easily add seasonal agents, outsourced teams, or remote employees without rebuilding infrastructure.
External Call Forwarding
Inbound or outbound calls can automatically be forwarded to an external device or number whenever required.
More Than Just Calls
Why Businesses Choose HoduCC Over the Alternative
There are dozens of call center software platforms on the market. Here’s where HoduCC makes a measurable difference.
True Multi-Tenant Architecture
Manage multiple clients, campaigns, departments, or business units from a centralized platform while maintaining complete data separation and operational control.
Customizable at the Platform Level
HoduSoft offers platform-level customization for enterprise and BPO customers who need specific workflow modifications, custom integrations, or regional-specific configurations.
APIs & Deep Integrations
Connect HoduCC with your CRM, ERP, ticketing systems, business apps, and custom workflows through powerful APIs.
Omnichannel Experience
HoduCC's Omnichannel CX Suite extends call center capability across chat, SMS, email, social media, and WhatsApp into a single interface.
Built for Global Operations
Support distributed teams, multiple time zones, international numbers, and multilingual customer interactions from a single platform.
24/7 Enterprise-Grade Support
Commitment extends beyond software. HoduSoft provides round-the-clock technical and onboarding support, ensuring you always have assistance.
Powerful Dialers for Every Outbound Strategy
HoduCC includes multiple dialing modes designed to support telemarketing teams, customer outreach campaigns, collections operations, sales organizations, and BPOs.
Predictive Dialer
Automatically dials multiple numbers simultaneously and connects answered calls to available agents. Maximize talk time and increase campaign productivity.
Progressive Dialer
Launch the next call only when an agent becomes available, maintaining a balance between productivity and customer experience.
Preview Dialer
Allow agents to review customer information before initiating calls, enabling more personalized and consultative conversations.
Promotional Dialer
Utilize text-to-speech (TTS) feature or pre-recorded messages to broadcast to thousands of contacts for promotions, reminders, alerts, notifications, and awareness campaigns.
Auto Dialer
The auto dialer works through a contact list sequentially, connecting live answers directly to the next available agent. Simpler than predictive, faster than manual.
Manual Dialer
Agents manually enter a number or access the contact list, choose who to call, and initiate the call themselves. Manual dialer is ideal for personalized customer interactions, follow-ups, and low-volume outbound calling activities.
More Than Just Calls
Extend HoduCC Call Center Software with Advanced Features
For operations that need additional depth in quality management, customer feedback, SMS, or transcription, HoduSoft’s AmpliTech add-on modules extend the platform without replacing it.
Quality Analysis
Supervisor-configurable evaluation forms assess agent performance against custom scoring criteria, identifying coaching opportunities and tracking improvement trends.
IVR & Agent Survey
Capture Customer Satisfaction (CSAT) immediately after call completion via automated IVR surveys or agent-delivered prompts, linking real-time satisfaction data to individual agents.
SMS Broadcasting
Design and deploy targeted SMS campaigns to segmented customer lists, scheduling delivery, personalizing content, and tracking delivery and response rates.
Voice Transcription
High-accuracy speech-to-text transcription of recorded calls, enabling search, keyword-flagging, and auditing of call content without manual playback.
HoduCC Is Designed Around
HoduCC Is Designed Around
How Different Operations Actually Work
HoduCC Call Center Software is designed for a diverse range of organizations seeking to optimize their customer communication strategies.
Customer Service Teams
Enhance support efficiency and customer satisfaction with intelligent routing, IVR, and omnichannel capabilities.
BPOs & Outsourcing Providers
Leverage multi-tenant architecture and concurrent-calling for scalable, cost-effective client campaign management.
Outbound & Telemarketing Teams
Increase contact rates and campaign productivity with advanced dialers, AMD, and CRM integrations.
Remote & Hybrid Workforces
Empower agents to work from anywhere with WebRTC browser-based phones and robust remote calling features.
Small to Enterprise Businesses
Scalable solutions adapt to your needs, from managing a small team to orchestrating complex, global operations.
Government & Regulated Industries
Deploy securely through on-premise or hybrid environments while meeting regional compliance requirements.
Happy customers, happy us!
You’re in good company
We’ve Been Working With HoduSoft Since 2017, And It Has Been An Incredible Journey. A Big Thank You To The Support Team For Always Prioritizing Our Needs And Helping Us At A Moment’s Notice. We Truly Appreciate Every One Of You. We Look Forward To A Continued, Successful Partnership In The Future.
On behalf of Telnorm, I want to express our gratitude to the HoduSoft team for all your support, trust, and to opportunity to test your platform and develop applications. We are very satisfied with the cost-efficient application and cost-efficient solutions. HoduSoft and Telnorm are a great team.
I am very happy that we are connected with HoduSoft, it’s been a fruitful relationship over the past two years. Thank you for the amazing products and innovative solutions. My experience with hoduSoft is nothing less than awesome.
We’ve been working with HoduSoft for the past six months, and they’ve been helping in developing software and dialers tailored to our needs. taking the time to understand our requirements and delivering solutions that meet them. We’re very satisfied with the product and service.
We have been using HoduCC from last two years to handle our complete call centre The Product is amazing and one of the standout features is its seamless integration with our existing software. I would recommend HoduCC Thank you for all you do to keep us running smoothly.
We’ve been working with HoduSoft since 2017, I appreciate the support team has provided over the years. I count on the team and management to continue strengthening this support. I look forward to discovering new opportunities and ventures as we expand into new markets and services
FAQs About HoduCC Call Center Software
What is the HoduCC call center software?
HoduCC is a cloud and on-premise call center software platform developed by HoduSoft. It provides inbound ACD routing, multi-level IVR, predictive and progressive outbound dialers, WebRTC browser-based calling, SMS broadcasting, real-time analytics, and CRM integrations. It is used by customer service teams, BPOs, telemarketing operations, and remote call center deployments across 55+ countries.
What is the difference between call center software and contact center software?
Call center software focuses on voice (telephone) interactions, managing inbound call routing, outbound dialling, IVR, and call recording. Contact center software extends this to digital channels, email, SMS, live chat, WhatsApp, and social media, unified in a single agent interface.
HoduCC is a call center software platform built around voice. For operations that need full omnichannel capability, the HoduCC Omnichannel CX Suite adds digital channels to the same infrastructure.
Does HoduCC support remote call center agents?
Predictive dialing continuously adjusts call pacing based on live connect rates and agent availability. In systems like HoduCC CX suite’s Predictive Dialer, this reduces idle time between conversations and ensures agents spend more time actually speaking with customers rather than waiting for the next call.
What dialers does HoduCC include?
Yes. HoduCC includes a built-in WebRTC phone that runs entirely in a web browser, no hardware required. Remote agents log in, access their call queue and CRM data, and make or receive calls from any internet-connected mobile or desktop device. Supervisors have full monitoring and coaching capability on remote agents through the same real-time dashboard.
What causes abandonment rates to increase in outbound campaigns?
HoduCC includes six dialer types: predictive dialer, progressive dialer, preview dialer, auto dialer, manual dialer, power dialer, and promotional dialer. It also includes Answering Machine Detection (AMD) to maximize agent talk time on outbound campaigns.
Is HoduCC suitable for BPO companies?
Yes. HoduCC’s multi-tenant architecture allows BPO operators to run multiple isolated client campaigns from a single platform installation. Each client campaign has its own agent team, IVR flow, CRM integration, DNC list, and reporting dashboard.
Does HoduCC support SMS?
Yes. HoduCC call center software integrates with Telnyx or any local SMS service provider for two-way SMS messaging and outbound SMS broadcasting. The SMS Broadcasting module supports campaign-based bulk messaging with personalisation and delivery tracking. WhatsApp Business integration is also available for inbound query management and outbound template-based messaging.
Does HoduCC work for small businesses?
Yes. HoduCC’s cloud deployment is designed for fast setup with no IT team required. The browser-based interface requires no hardware purchase. The flexible pricing model is cost-effective for small teams, and the platform scales from 2-agent operations to 2,000+ agent deployments without migrating to a different platform.
Can I connect my existing CRM tools directly to HoduCC?
Yes. HoduCC offers native, plug-and-play integrations with popular platforms like Salesforce, Zoho CRM, Zendesk, and Freshdesk, alongside extensible REST APIs to link with custom databases.
Your Call Center Software Shouldn't Hold Growth Hostage
Too many platforms force businesses to choose between ‘scalability or affordability’, ‘flexibility or simplicity’, ‘features or usability’. HoduCC delivers all three.
Thousands of agents. Multiple locations. Unlimited growth potential. One platform.