AI-Powered Contact Centre Software
HoduCC: Omnichannel Contact Centre Software, Engineered for the UK
UK businesses are handling rising call volumes on tighter budgets, with PECR and UK GDPR applying to every customer contact. HoduCC brings voice, email, chat, WhatsApp, and social media into one AI-powered platform, so support and sales teams manage more conversations without compromising on cost, compliance, or customer experience.
Talk to our contact center speciallist
A walkthrough with a specialist, mapped to your list sizes, agent count and deployment model.
Powering outbound campaigns for 350+ enterprises
Awards and recognition
Capterra Shortlist 2026 
Software Advice Front Runners 2026 
GetApp Category Leaders 2025 
Software Suggest 
Globee Awards 2023 Gold Winner – Information Technology 
Unified Communications Product of the Year 2023 
Internet Telephony Excellence Award 2023 
NXTGEN BPO Confex and Awards 2023 
CIO Insider – Top 10 UC Providers 2023 
Digital.com Best Telemarketing Software 
Indian Achievers Award 2021 
Customer Contact Center Technology Award 2021 
UBS Forums Meet HoduCC
An omnichannel contact centre platform for UK businesses
HoduCC omnichannel contact centre software lets UK teams manage every customer conversation from one platform. Agents work from a single workspace with customer history, live conversations, tickets, and insights in view, so enquiries are resolved faster and support stays personal across customer service, sales, helpdesk, and outbound campaigns.
Deliver measurable improvements across your contact centre
- Reduce average handle time with intelligent routing
- Boost first-call resolution with a unified agent screen
- Increase CSAT with true omnichannel continuity
- Maintain suppression lists to help stay TPS/CTPS-aware on every outbound call
- Cut costs with AI-driven self-service and automation
- Scale effortlessly from 10 to 2,500 agents
- AI-powered interaction scoring across 100% of calls
| Last 1,000 dials | Calls | Outcome | Share |
|---|---|---|---|
| Live answer, routed to agent | 412 | Connected | |
| Answering machine detected | 186 | Voicemail drop | |
| No answer or ring out | 264 | Rescheduled | |
| Busy, invalid, or on DNC | 138 | Filtered |
Agents only ever see the first row. Everything else is handled before a call reaches the floor.
Key features of HoduCC
Everything your UK contact centre needs to perform at its best
Whether you support customers across the UK or operate globally, every feature is built to improve efficiency, customer satisfaction, and business performance.
Intelligent Inbound Experience
Deliver exceptional customer service from the very first interaction with intelligent IVR, skills-based routing, queue management, and callback options that reduce waiting times and improve first-contact resolution.
Outbound Campaign Management
Launch, manage, and optimise outbound campaigns using predictive, progressive, preview, and power dialling modes designed to improve agent productivity and campaign performance.
Omnichannel Customer Engagement
Manage voice, email, SMS, live chat, WhatsApp, Facebook, Instagram, Telegram, and more from one unified screen, so customers receive the same standard of service however they reach you.
Inbuilt Ticketing System
Automatically creates trackable tickets across every channel, with full history attached, so every enquiry is followed through to resolution.
Smart Routing & Automation
Automatically distribute interactions using skills, business rules, customer priority, language, location, or availability to connect customers with the right agent every time.
Unified Agent Workspace
Equip agents with customer history, interaction timelines, notes, tickets, CRM information, and AI-powered assistance in one intuitive interface, so they stay in a single screen and respond with full context.
Supervisor & Workforce Tools
Monitor queues, coach agents, manage schedules, review recordings, and track KPIs through real-time dashboards that help supervisors make informed decisions quickly.
Reporting & Analytics
Track operational performance using live dashboards, historical reports, custom KPIs, and interaction analytics that show where customer service can improve.
Security & Operational Governance
Protect customer communications through secure architecture, role-based permissions, encrypted communication, comprehensive audit trails, and configurable access controls designed for modern enterprise environments.
Remote & Hybrid Workforce Tools
Call forwarding to mobile, call bridging, secure remote login, and full call recording, wherever your agents are working from.
Local Number Support
Provision and manage UK numbers directly within the platform, with porting support for teams moving from another provider.
In-Built CRM
Gives agents customer history and context the moment a conversation starts, all within the same screen.
Your customers expect more. Give your team the platform to deliver it.
Great customer experiences don't happen by chance. HoduCC brings together omnichannel engagement, AI-powered automation, advanced call routing, and actionable insights to help UK businesses deliver exceptional service at every touchpoint.
AI-powered interactions
Every conversation, across every channel, reviewed by AI
Omnichannel volume has outgrown manual QA. With thousands of calls, emails, chats, and WhatsApp messages arriving every day, a complete and consistent review by hand is out of reach. HoduCC’s AI-powered interaction analytics closes that gap, with AI reviewing each conversation as it completes.
- Interaction AnalyticsAutomatically analyse every completed interaction across voice, email, chat, and digital channels to uncover customer intent, recurring issues, and service trends, with full coverage in place of manual sampling.
- Quality ScoringEvaluate every interaction against configurable criteria through AI-led quality analysis, with consistent scores and reasoning that help supervisors identify coaching opportunities faster.
- Call & Email SummariesGenerate concise summaries of calls and lengthy email conversations, so agents understand customer context instantly and reduce handling time.
- Sentiment & Intent DetectionIdentify customer emotions, priorities, complaints, billing issues, product enquiries, and escalation risks automatically with speech analytics, improving routing and response quality.
- Lead QualificationAutomatically classify enquiries as hot, warm, follow-up required, demo scheduled, or not interested, helping sales teams prioritise opportunities more effectively.
- AI AutomationReduce repetitive manual work through intelligent categorisation, automated workflows, interaction tagging, and AI-driven operational recommendations.
- AI Business InsightsTurn interaction data into clear reporting on recurring issues, demand patterns, and service trends, so managers act on evidence.
Ranges reflect commonly reported outcomes when teams move from manual dialing to an auto dialer. Actual results depend on list quality, staffing and campaign configuration.
Powerful advanced features
Take your contact centre way beyond calls
Core HoduCC covers day-to-day contact centre operations. AmpliTech modules are for teams that need to go a step further on a specific job, while the base platform stays lean for everyone else.
AI Chatbot
Handles multiple conversations at once and resolves routine queries without agent involvement.
WhatsApp Bot
Delivers round-the-clock, conversational support directly inside WhatsApp.
WhatsApp Broadcasting
Sends approved campaign messages to customer segments directly through WhatsApp.
SMS Broadcasting
Runs text-based campaigns to customer lists straight from the platform.
IVR & Agent Survey
Captures post-interaction feedback automatically once a call or chat wraps up.
Text-to-Speech
Converts written text into natural, human-like speech for IVR prompts, automated alerts, and outbound voice messages.
Why HoduCC fits your industry
Matched to how your sector actually works
HoduCC adapts to the way your operation is organised, whether you run an enterprise in-house contact centre in Manchester or a multi-tenant BPO in the UK serving global clients.
Insurance
Manage claims queries, renewals, and policy support across channels with the full case history kept in view.
Banking & Finance
Deliver secure customer service, automate enquiry routing, improve service consistency, and gain greater visibility into customer interactions.
Healthcare
Manage appointments, patient enquiries, follow-ups, and omnichannel support with intelligent routing and AI-powered interaction analytics.
Enterprise
Scale across departments and locations on one platform, with shared standards and reporting for every team.
Retail & eCommerce
Handle seasonal demand, order enquiries, returns, and customer support across every communication channel.
BPO
Manage multiple clients, campaigns, teams, and reporting structures from a scalable multi-tenant environment.
Education
Simplify admissions, student support, and administrative communication through unified customer engagement tools.
Travel & Hospitality
Deliver faster booking support, itinerary changes, and customer assistance across multiple communication channels.
Logistics & Transportation
Improve shipment visibility, customer communication, and issue resolution with omnichannel engagement and automation.
Integrations
Connect HoduCC to your existing stack
HoduCC connects to the CRM, helpdesk, telephony, and messaging platforms your teams already work in, so customer context travels with every conversation.
CRM
Where your leads and customer data live.
Single Sign-On
SAML 2.0 and OIDC.
Telephony
Existing trunks and switching, no desk phones required.
Messaging during calls
Sent by the agent while the call is still live.
Business applications
Third-party systems specific to your operation.
APIs
Programmatic access for provider and enterprise IT teams.
Need a custom integration? That is a normal request in an enterprise engagement.
Why Customers Love HoduCC
Trusted by Contact Centers Around the World
The best test of contact center software is a year of daily use. Here is what customers say after theirs.
We’ve worked with HoduSoft since 2017 and it has been an incredible journey. The support team always prioritizes our needs.
We are very satisfied with the cost-efficient application and the solutions we were able to develop on it.
Two years in, it has been a fruitful relationship. The products and the innovative solutions have been excellent.
Questions UK teams ask about contact centre software
Traditional copper-based phone lines across the UK are being phased out nationwide, with full retirement completing in 2027. Any contact centre still routing calls over that infrastructure will need to migrate to internet-based calling before then. HoduCC is built entirely on that model already, so there’s no legacy hardware dependency to plan around later.
Yes. HoduCC is designed for organisations of all sizes across the UK, from growing businesses to large enterprises. Flexible deployment options, omnichannel capabilities, AI-powered automation, and enterprise scalability make it a strong fit as UK contact centre software across a wide range of industries.
Yes. HoduCC offers flexible deployment models, so businesses can choose the approach that best aligns with their IT strategy, operational requirements, and growth plans.
HoduCC is omnichannel by design. Voice, email, live chat, SMS, and social messaging, including WhatsApp, all run through the same platform and the same agent workspace, giving you full omnichannel support.
Ticketing is built directly into HoduCC. The inbuilt ticketing system generates tickets automatically across channels and carries the full interaction history, so your help desk runs inside the same platform.
Yes. Built-in AI helps analyse customer interactions, generate conversation summaries, identify customer intent, automate categorisation, strengthen quality analysis, and provide actionable business insights.
A call centre typically handles phone-based interactions: inbound and outbound calling, IVR, and call routing. A contact centre does all of that and adds digital channels such as chat, email, social media, and messaging apps, managed from one workspace. HoduCC is built as a full contact centre platform, with call centre software capabilities included.
Recording, access, and retention settings are configurable, so organisations can align them with their own internal data-handling policies. Role-based permissions limit who can view, export, or act on customer data, and recording can be set to pause automatically during sensitive parts of a conversation.
Yes. HoduCC integrates with Salesforce, Zoho, Microsoft Dynamics 365, HubSpot, Pipedrive, Bitrix24, Zendesk, and Freshdesk. Teams that prefer a single system can use the In-Built CRM that comes with HoduCC.
Yes, the multi-tenant architecture is built specifically for this. Each client account stays isolated with its own reporting and configuration, while the BPO manages everything from a single back end, with custom branding available.
It depends on where you’re starting from. In general, number porting, data migration, and a parallel-running period keep live operations running without disruption during the switch.
Yes. Agents can work from home or from any location with an internet connection, with calls, chat, and CRM access all available outside a physical office.
Through intelligent routing, AI-powered assistance, omnichannel engagement, unified customer context, automation, and real-time analytics, HoduCC helps teams respond faster and deliver more personalised service.
Book a demo built around your actual operation
Whether you're modernising ahead of the UK's traditional phone network retirement, bringing separate tools onto one platform, or looking for UK contact centre software that fits the way your team works, start with a conversation, not a sales script.