HoduCC
Contact Center Software Canada

HoduCC contact center software for Canada is an all-in-one customer support system for any business, any size. It helps businesses improve their customer journey by responding quickly and efficiently. This easy to set up and use software is an excellent tool to boost customer satisfaction and improve agent’s productivity. 

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    Contact Center Software Canada Overview

    Contact center software for Canada is the best solution for companies that deal with a large volume of inbound and outbound calls. It helps in better handling and management of customer interactions across a range of communication channels. The software comes with various advanced features like ACD (Automatic Call Distribution), call routing, caller ID, and more for businesses to provide quick and seamless services.

    Perk Up Your Customer Support with Omnichannel Contact Center Software Canada Multi-Tenant & Single-Tenant Contact Center Software

    Opt for our advanced HoduCC contact center software Canada and update all available customer service and communication channels in real time. With the help of this consistent and unified omnichannel and or multichannel contact center software, you can serve your customers efficiently on their preferred digital channels. The omnichannel approach can benefit businesses in several ways like: 

    • Improved customer issue resolution times
    • Superior customer service
    • Increased customer retention and satisfaction
    • Enhanced brand consistency
    • Personalized communication
    • Remote workforce optimization
    • Better KPIs and metrics
    • Improved brand consistency 
    • Increased sales and growth

    Uniquely HoduCC

    1000+

    Concurrent Calls

    250+

    Agents

    Attractive

    UI/UX

    Third Party

    Integration

    Product

    Customization

    Robust

    & Secure

    Enhance Customer Experience with Advanced Contact Center Software Canada

    HoduCC contact center software for Canada is a feature-rich solution designed using cutting-edge technology. It helps businesses resolve multiple customer issues quickly and efficiently. The companies in Canada can get the software installed on the cloud server or on premises as per their business requirement. Invest in HoduCC contact center software today and experience the real-time difference in the growth of your business. 

    • Omnichannel Platform
    • Personalization by Automation
    • Single Tenant and Multi-Tenant
    • Cloud-Delivered and On-Premise
    • WFH and Hybrid Work

    Key Features of Contact Center Software Canada

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    Predictive Dialer

    An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.

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    Skill Based Routing

    Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.

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    Automatic Call Distribution

    This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.

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    WebRTC Phone

    In-built web phone based on WebRTC technology, allows users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.

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    Auto Dialer

    Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.

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    Single Tenant & Multi Tenant

    Enjoy the powerful single-tenant & multi-tenant features for the enterprise contact center.

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    Multilevel IVR

    Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.

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    Real Time Analytics & Reports

    Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.

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    Omnichannel Support

    Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.

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    Built-In CRM

    Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.

    WFH Features

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    Remote Agent

    Internet ON or OFF, work seamlessly from anywhere.

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    Inbuilt WebRTC Phone

    Audio & Video calls. Truly advance!

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    Browser Based

    No installations please! Simple & Easy.

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    Call Forwarding To Mobile

    Getting you connected is our responsibility.

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    Call Bridging

    Connecting Agents to Customers & vice versa.

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    Call Recording

    Inbound or Outbound, all calls get recorded.

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    Highly Secure

    Trust us! We have covered everything.

    Add-Ons

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    IVR & Agent Survey

    Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.

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    Quality Analysis

    Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.

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    SMS Broadcasting

    Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

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    WhatsApp Broadcasting

    Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

    Integrations

    SMS Integration

    Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...

    Opt for HoduCC Contact Center Software to embrace redundant channels of communication for captivating as many interactions as .....

    CRM Integration

    Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC Contact Center Software.

    HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...

    Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC Contact Center Software.

    Why Should You Choose HoduSoft Contact Center Software Canada?

    Customers these days expect quick and satisfactory resolution of their queries. They want to reach the support team via their preferred channels. HoduCC contact center software Canada is one such software that can be used to empower your agents with the right tools to resolve every customer query efficiently that comes in via any channel. There are several good reasons to invest in HoduCC contact center software.

    • Provide your agents with all the smart tools they need to succeed while empowering them to deliver the best user experience.
    • Reduce the percentage of escalations and shorten the Average Handling Time (AHT).
    • Leverage in-depth insights, streamlined agent workflow, and improved customer interactions by providing a 360-degree view.
    • Get an omnichannel and or multichannel experience that supports voice from one secure platform.
    • Increase productivity by analyzing real-time analytics, improving response time, and automating routine tasks.
    • Ensure better scalability for your business by meeting both immediate and evolving business requirements.

    Deliver Seamless Customer Experiences with The Best Contact Center Software Canada

    With best-in-class features and customer support tools, HoduCC contact center software for Canada offers everything that is required to deliver seamless customer experiences. Provide quick and satisfactory solutions to your customers queries and make your agents more productive with this smart, secure, and reliable contact center software. 

    Let the professionals at HoduSoft help you grow your business.

    Frequently asked questions

    Everything you need to know about the product and Software. Can’t find the answers you’re looking for?

    Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.

    Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.

    Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.

    Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.

    Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.

    HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.

    As an omnichannel contact center software, HoduCC supports all the popular social media channels.
    • Facebook – Post/Comments and Messenger requests
    • Instagram – Post/Comments requests
    • Twitter – Direct Message requests
    • WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
    • Telegram – One-to-one chat requests
    No, the billing module is not available with HoduCC. However, with HoduCC you can export CDR’s and use them with third  party billing. Call detail API is available for 3rd party integration.
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