HoduCC contact center software for Canada is an all-in-one customer support system for any business, any size. It helps businesses improve their customer journey by responding quickly and efficiently. This easy to set up and use software is an excellent tool to boost customer satisfaction and improve agent’s productivity.Â
Contact center software for Canada is the best solution for companies that deal with a large volume of inbound and outbound calls. It helps in better handling and management of customer interactions across a range of communication channels. The software comes with various advanced features like ACD (Automatic Call Distribution), call routing, caller ID, and more for businesses to provide quick and seamless services.
Opt for our advanced HoduCC contact center software Canada and update all available customer service and communication channels in real time. With the help of this consistent and unified omnichannel and or multichannel contact center software, you can serve your customers efficiently on their preferred digital channels. The omnichannel approach can benefit businesses in several ways like:Â
Concurrent Calls
Agents
UI/UX
Integration
Customization
& Secure
HoduCC contact center software for Canada is a feature-rich solution designed using cutting-edge technology. It helps businesses resolve multiple customer issues quickly and efficiently. The companies in Canada can get the software installed on the cloud server or on premises as per their business requirement. Invest in HoduCC contact center software today and experience the real-time difference in the growth of your business.Â
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
In-built web phone based on WebRTC technology, allows users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Enjoy the powerful single-tenant & multi-tenant features for the enterprise contact center.
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Internet ON or OFF, work seamlessly from anywhere.
Audio & Video calls. Truly advance!
No installations please! Simple & Easy.
Getting you connected is our responsibility.
Connecting Agents to Customers & vice versa.
Inbound or Outbound, all calls get recorded.
Trust us! We have covered everything.
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.
Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...
Opt for HoduCC Contact Center Software to embrace redundant channels of communication for captivating as many interactions as .....
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC Contact Center Software.
HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC Contact Center Software.
Customers these days expect quick and satisfactory resolution of their queries. They want to reach the support team via their preferred channels. HoduCC contact center software Canada is one such software that can be used to empower your agents with the right tools to resolve every customer query efficiently that comes in via any channel. There are several good reasons to invest in HoduCC contact center software.
With best-in-class features and customer support tools, HoduCC contact center software for Canada offers everything that is required to deliver seamless customer experiences. Provide quick and satisfactory solutions to your customers queries and make your agents more productive with this smart, secure, and reliable contact center software.Â
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.