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HODUCC SMS INTEGRATION
Improve customer satisfaction metrics with HoduCC’s SMS channel. HoduCC Omnichannel Contact Center Software, includes seamless SMS integration for improved communication with potential customers. Whether you need to send emergency alerts or generate reminder notifications, connecting with customers is easier than ever with HoduCC’s SMS channel.
HoduCC integrates with multiple SMS service providers, including these key options:
- Route Mobile: A leading cloud communication platform offering reliable and scalable SMS solutions for enterprises globally.
- Twilio: A well-known cloud-based communication provider that enables businesses to send and receive SMS messages with high deliverability.
- Telnyx: A next-gen communication platform providing cost-effective SMS solutions with robust security features.
Need a specific SMS provider? HoduCC also offers custom SMS integration to suit your needs. Simply let us know your preferred provider, and we’ll ensure seamless integration with our contact center software. Choose HoduCC today to optimize communication across multiple channels and enhance customer engagement.
Key Features of HoduCC SMS Channel
- ITSP’s or ISPs or hosted service providers can offer SMS services to their customers.
- Enterprise can use SMS services for their business.
- If allowed by the Service Provider, customers can also use their SMS provider.
- SMS providers can be integrated via API.
- Business SMS numbers are there so customers can be reached via SMS and the Agent will respond to that SMS.
- SMS dialer is available for bulk SMS services and blasting the SMS to all the customers.
- SMS template is available with static and dynamic parameters which will be changed to actual customer details while sending out SMS from the system.
- While the Agent is on call, he can send SMS by typing a message or selecting a predefined template to the customer.
- The Agent can send one to one SMS during the call via composing the SMS feature.
- Billing of SMS will be directly handed by the SMS provider.