Advanced Call Queue Management
Queue Pro: Know Who’s Waiting, Who’s Free, and Who Just Hung Up
Queue Pro gives your business a sharper way to manage inbound calls: virtual call queues, real-time queue visibility, position and wait-time announcements, and an on-hold experience you control. Callers stay informed, and your teams stay ahead of incoming demand.
Get a Queue Pro Demo
Tell us how many agents answer calls and how many queues you run today. We’ll show Queue Pro on that setup.
Trusted by enterprises and service providers worldwide
Awards and recognition
Capterra Shortlist 2026 
Software Advice Front Runners 2026 
GetApp Category Leaders 2025 
Software Suggest 
Globee Awards 2023 Gold Winner – Information Technology 
Unified Communications Product of the Year 2023 
Internet Telephony Excellence Award 2023 
NXTGEN BPO Confex and Awards 2023 
CIO Insider – Top 10 UC Providers 2023 
Digital.com Best Telemarketing Software 
Indian Achievers Award 2021 
Customer Contact Center Technology Award 2021 
UBS Forums What is Queue Pro
Turn Call Congestion Into Controlled Customer Flow
Built into HoduPBX, Queue Pro gives your business an organized way to absorb peak-hour demand, distribute incoming calls, and keep customers informed while they wait.
- Reduce caller uncertainty. Callers hear where they stand in the queue instead of being left to guess.
- Manage incoming demand. Organize calls into separate queues for each department or business function.
- Give supervisors visibility. Monitor queue activity in real time and see exactly where calls are building up.
- Create a better waiting experience. Customize hold music and messages that keep callers informed and engaged.
- Maintain customer continuity. Sticky agent routing connects returning callers with the agent they spoke with last.
Core capabilities
Advanced Call Queue Features That Make a Difference
From absorbing heavy inbound call volume to keeping every caller informed, Queue Pro brings the call queue management capabilities your teams rely on together inside HoduPBX.
Live Queue Dashboard
See calls waiting, active-call timers, and whether each call is answered or still waiting, queue by queue. A backlog shows up while there’s still time to act on it.
Agent Status & Break In/Break Out
Agents break in and break out with a click, so you always know who is logged in, on a break, available, or on a call, and for how long. Move people to the queue that needs them before the wait grows.
Caller Position & Wait-Time Visibility
Tell callers their position in the queue and their estimated wait time. Clear expectations replace the uncertainty of not knowing how long they’ll be on hold.
Custom On-Hold Messages & Music
Replace generic hold audio with your own messages and music. Share useful information, reinforce your brand, and keep customers informed while they wait.
Call Distribution & Sticky Agent
Organized queues route each waiting caller to the next available agent, and sticky agent routing sends returning callers back to the agent they spoke with last. Call handling stays structured through busy periods and across teams.
Queue Callback
Callers can choose a callback instead of holding on the line. As soon as an agent is free, the system calls the customer back automatically.
Advanced Queue Reports & Export
Calls per hour by queue (received, answered, and abandoned), abandoned-call percentage, and average and maximum wait times, both live and historical. Export queue data for your own reporting.
Switch It On Per Tenant
Service providers can enable Queue Pro for the tenants that run customer-facing teams. Each tenant then creates and manages its own queues from its own portal.
Powered by HoduPBX
More Than Call Queuing. A Powerful PBX Behind It.
Queue Pro runs on HoduPBX, a feature-rich IP PBX platform engineered for demanding business communication environments.
Cloud, On-Premises, or Hosted
Choose how you deploy your phone system. Run HoduPBX in the cloud, on your own infrastructure in your data center, or in a hosted environment.
Automated Phone Provisioning
Configure supported IP phones remotely with auto-provisioning. Simplify endpoint setup and cut manual configuration across teams and locations.
Reseller Module
Grow your business with a multi-level reseller management system. Create accounts, allocate VoIP resources, configure rate plans, and let resellers manage their own customers.
Integrated Billing & LCR
Manage prepaid and postpaid billing, track call usage, and route outbound calls over cost-effective carrier connections.
HoduPBX App
Your team can make and receive calls, exchange messages, join video calls, check presence, and use every business phone feature on the go.
SMS & MMS Integration
Send and receive text messages, share multimedia content, and deliver customer updates, reminders, and notifications through HoduPBX.
And that’s just the foundation. Explore the full capabilities of HoduPBX to see what your communication infrastructure can do.
Connect With an ExpertIntegrations
Queue Management, Connected to Your Business.
Queue Pro is a module of HoduPBX, so it works with the Zoho CRM integration, phones, carriers, and sign-in options HoduPBX already supports.
CRM integration
Caller context from Zoho CRM, right where your team works
SIP trunk providers
BYOP: Bring Your Own Provider
IP phones & endpoints
Auto-provisioned and ready for queue calls
Single Sign-On
One-click sign-in for agents and supervisors
HoduSoft platform
Runs alongside your other Hodu products
HoduCC
HoduBlast APIs & automation
Connect your own systems
Need a connection that isn’t listed? Open APIs and queue data export let you bring Queue Pro activity into your own reporting and business systems.
Customer proof
Built on Trust. Backed by Customer Experiences.
Behind every successful communication platform is a business that relies on it every day. Here’s what HoduSoft customers say about working with us.
We’ve worked with HoduSoft since 2017 and it has been an incredible journey. The support team always prioritizes our needs.
We are very satisfied with the cost-efficient application and the solutions we were able to develop on it.
Two years in, it has been a fruitful relationship. The products and the innovative solutions have been excellent.
FAQs
Everything You Need to Know About Queue Pro
Queue Pro is an advanced call queue management module for HoduPBX. When agents are busy, it places incoming calls into virtual queues, gives supervisors real-time queue visibility, and tells callers their position and estimated wait time.
Call queue management software organizes incoming calls when every available agent is busy. Rather than leaving callers without a clear next step, it holds them in a virtual queue until an agent is free. Depending on the system, callers hear position and wait-time updates while supervisors monitor queue activity as it happens.
Queue Pro reduces caller uncertainty by announcing queue position and estimated wait time, and custom hold messages and music make the wait more informed. Callers who would rather not hold can choose a callback instead. Together, these capabilities help reduce frustration, although actual abandonment rates still depend on wait times, staffing levels, and caller expectations.
Yes. The Queue Pro live queue dashboard shows calls waiting, active-call timers, and agent status as they change, so supervisors can see how calls are progressing and act before a backlog builds.
Yes. Queue Pro supports custom on-hold messages and music, so you can create a waiting experience that is relevant to your callers and true to your brand.
Yes. HoduSoft’s Queue Pro supports separate queues for departments or branches, so you can organize incoming calls around the way your business actually operates.
Sticky agent routing connects returning callers with the same agent they spoke with before. It preserves continuity, particularly when a customer is following up on an earlier conversation.
A basic queue holds callers until an agent is free. Queue Pro adds live queue monitoring, wait-time visibility, queue callback, sticky agent routing, agent break tracking, and queue reports, so you manage the wait instead of simply holding it.
No. Queue Pro is a module within HoduPBX rather than an independent contact center platform. Businesses use it to manage incoming call queues as part of their broader IP PBX environment. Teams that need a full contact center suite can look at HoduCC contact center software.
Queue Pro suits any business that handles incoming customer calls across support, sales, service, and other departments, especially when callers regularly wait for an available agent. ITSPs and MSPs can also enable it for the tenants they host.
Contact HoduSoft to talk through your current HoduPBX setup, call volumes, queue requirements, and implementation needs. Our team will show you exactly how Queue Pro fits your communication environment.
Your Call Queues Could Work a Lot Smarter
Whether you run one support line or a queue for every branch, Queue Pro puts every waiting caller and every agent in one live view. Bring your call volumes, and we’ll show it on a setup like yours.