Want to offer seamless customer support? HoduCC offers the exceptional inbound call center software to promote your customer support services. We offer simple and cost-effective solutions to manage the large volume of inbound calls. Also, HoduCC is efficient to reduce call abandonment. Your customers do not have to wait for a long time with the inbound call center solutions.
With state-of-the-art inbound call center software, you will be able to deliver robust, professional, and supreme quality customer experience that helps you to increase customer satisfaction. We offer multiple solutions to boost your inbound call center with automatic call distribution, agent management tools, and skills-based mapping, automatic CRM record popup, and much more.
ACD (Automatic Call Distribution)
Route calls to the right agent at the right time and improves customer services
Enhance efficiency to deliver the quick customer services by routing calls to the free agent
IVR (Interactive Voice Response)
Allow your customers to perform basic functions over the phone and reduce call wait time
Keep track of the important analytics including call volume, missed calls, wait time, etc.
Get live perspectives of your teams activity and optimize productivity
The increased visibility of incoming customers’ calls offers you an ease to manage the call flow. The distinguished functionality like automatic call routing and live monitoring helps you to manage inbound calls accurately. Also, you can review call recordings whenever you want and set performance goals with our inbound call center software.
HoduCC’s inbound call centre software allows you to deliver the personalized customer support over the phone along with quickly resolving any issues. With the intelligent routing capabilities, you can route the call to the most skilled and available agent. Hence reduce the customer wait time. Moreover, the automatic call distribution enables the smooth routing agent so that you can assign a call to the best available agent suited for the conversation.
The omnichannel inbound call center software allows you to track calls with tickets and offers real-time monitor & reporting. Thus, you can easily understand how your customer support fits into your multichannel operations. The centralized reporting system supports you to maintain consistency with centralized reporting.
Skillfully solve your customers’ problem with HoduCC’s inbound call center software. Allow your agents to resolve the complex issue over the call within a short time and increase customer satisfaction. Empower your customer conversation with HoduCC.
- Call Control
- Call Recording
- Call Monitoring
- Call Barging
- Whisper Coaching
- Conferencing Calling
- Real time metrics
- Multi-level IVR
- Outbound Caller ID
- Ring Groups
- Seamless Integrations
- Call Disposition
- Call Queues