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HoduCC E-Commerce Call Center Software
Provide end-to-end exceptional customer experience at all touch-points using HoduCC call center software for E-commerce companies. The software is designed to help e-commerce businesses create a positive brand image by ensuring better FCR and increased customer satisfaction rates.Â
HoduCC Call Center Software For E-commerce Industry
Deliver superior shopping experiences using HoduCC call center software that helps to resolve customer issues quickly. It facilitates easy integration with various e-commerce tools, allowing the customer support team to access all the data in one place, at any time.Â
Exceed Customers’ Expectations Using The Best Call Center Software For E-Commerce Industry
Today’s customers look for fast, efficient, and high-quality service. Therefore, the players in the e-commerce sector must be equipped with the right tools to serve customers in the best possible manner. HoduCC call center software for e-commerce companies enables customer support teams to deal with a huge volume of calls in the shortest possible time.
Moreover, it helps to automate all the key business operations for better order fulfillment, improved productivity, and profitability.Â
Why E-commerce Industry Need Call Center Software More Than Ever Before?
Providing better shopping experiences plays an important role in the success of today’s modern e-commerce businesses. However, there are so many challenges that e-commerce businesses have to face while offering the best customer experience. Some of the key challenges include a high volume of customer inquiries and requests, rising customer expectations, offering quick responses, etc. Just one bad experience may change customers’ minds and they may switch to some other brand or company.Â
That’s where call center software can be very beneficial. The software can be integrated with Customer Relationship Management (CRM) system and various other business tools. This allows customer support teams to access customers’ full histories, which helps them in resolving issues faster. They can also provide personalized service.
With advanced features like call routing and IVR, shoppers can be directed easily to the right agent which leads to an increased First Call Resolution (FCR) rate. This way, e-commerce players can deliver the best customer experience across multiple touch points including:
- Online search
- While shopping
- During the delivery or return of a product
- In the billing process
- During feedback or suggestions
How HoduCC Call Center Software Can Help E-commerce Companies?
Many e-commerce companies find it difficult to provide a good shopping experience to their customers because they don’t use advanced tools such as call center software. Advanced call center software for e-commerce companies can efficiently support their sales operations and boost brand loyalty.
HoduCC call center software ensures better handling of customers’ queries and requests. It allows companies to manage all their communications in one place to deliver outstanding customer experience and improve conversion rates with personalized interaction.
The smart, secure, and agile solution provides the following benefits:
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work Support
- Intelligent Automation
- Enterprise-grade Security
- Seamless Integration with CRM Applications
- Reporting and Dashboards for Data-driven Insights
HoduCC Smart Features for E-commerce Industry
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
AmpliTech: Supercharging Software with Add-On Modules
Quality Analysis
An add-on module in HoduCC for empowering supervisors to monitor agent performance through an in-built form builder that can be customized based on different campaigns and performance criteria.
IVR & Agent Survey
Once the conversation between the customer and agent is complete, the agent can take a survey manually or transfer the call to an IVR Survey.
SMS Broadcasting
Create SMS campaigns and easily broadcast targeted messages to customers through an efficient and smooth SMS broadcasting functionality.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Why Choose HoduCC Call Center for Your E-commerce Business?
When it comes to choosing the right call center solution for your e-commerce business, you must select a solution provider with a proven track record of creating high-quality solutions. HoduSoft is one of the leading software providers in the industry. We provide customized solutions to help businesses achieve excellent results while delivering the best shopping experience to your customers. HoduCC call center software for the e-commerce industry can be the best choice for so many reasons-
- It is a feature-rich solution for e-commerce companies.
- It enables e-commerce companies to track customer data.
- It facilitates real-time data exchanges between customers and agents.
- It helps in effectively managing operations and customer relations in a go.
- It helps in reducing overall costs by allowing employees to work more efficiently, streamlining processing operations, and cutting down the extra hours of operations.
Customer Testimonial
With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.
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Customers who trust us
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.