Contact Center Software
For Small Business
Are you searching for advanced contact center software for your growing customer-centric business? If yes, then you must consider HoduCC contact center software. The software is designed to help businesses grow their customer support operations, build long-lasting relationships with customers, and increase their ROI.
Single and Multi-Tenant Contact Center Software for Small Business
Omnichannel single and multi-tenant contact center software is effective for small businesses. With HoduCC small businesses can easily update all available customer service and communication channels in real-time. They can manage their ticket queues in a well-organized manner for their agents so that they can access relevant details about their customers and previous conversations as and when required.
Serve your customers with their preferred digital channels through reliable our unified small business contact center software. Some key benefits are includes:
- Improved customer issue resolution times
- Superior customer service
- Increased customer retention and satisfaction
- Enhanced brand consistency
- Personalized communication
- Remote workforce optimization
- Better KPIs and metrics
- Increased sales and growth
HoduCC Contact Center Software for Small Business Overview
Action Conversions From Your Digital Touchpoints
Contact center software for small businesses is a one-stop solution for all their customer service needs. It helps businesses handle and manage their growing inbound and outbound customer interactions across a range of channels. Moreover, small businesses can benefit from using advanced calling features like caller ID, call routing, ACD (Automatic Call Distribution), and more. In all, they can provide quick and smooth services.
Unleashing Unrivaled Strength of HoduCC
Meet Customer Expectations Efficiently with Advanced Contact Center Software for Small Businesses
Equip your agents with the right tools and features to work smartly and collaborate more efficiently to exceed customer expectations. HoduCC contact center software for small businesses is a feature-rich solution designed using advanced technology to help businesses resolve multiple customer issues quickly and track customer engagements. They can keep an eye on important metrics to stay updated and improve customer experience. Based on the key requirements, small businesses can get the software delivered on the cloud or on-premises.
Key Aspects of Contact Center Software
Ensemble Remote Features
AmpliTech: Supercharging Software with Add-On Modules
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Contact Center Software is the expert solution to empower customer services or boost agents’ productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
Why Should You Choose HoduSoft Contact Center Software for Small Businesses?
If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
HoduCC Contact Center Software- A Reliable, Secure, and Intelligent Solution for Small Businesses
HoduCC Contact Center Software for you
Whether you are a rising star or an established player, we have just the right solution to fit your needs.
Open doors to new opportunities with scalable world-class software custom-made for you
Make a difference and grow together by enabling new-age solutions
With tools to make every part of your process more human and a support team eager to help you, getting started with the software of your choice has never been easier.
Frequently asked questions
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Social Media Integrations
Reach out to a larger target audience by integrating the most popular social media platform for boosting customer engagement.
Stay connected with your customers and know what they are saying about your brand in real-time to manage your online reputation without hassle.
Cater to your youthful audience by integrating the Instagram account of your business allowing promotions, ads, and personal DMs to uplift engagement.
Tap into India’s largest network through Telegram integration to serve your customers seamlessly.
Add a personal touch to your business communication strategy by reaching out to your customers through WhatsApp.