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Contact Center Software
For Small Business
Are you searching for advanced contact center software for your growing customer-centric business? If yes, then you must consider HoduCC contact center software. The software is designed to help businesses grow their customer support operations, build long-lasting relationships with customers, and increase their ROI.
Single and Multi-Tenant Contact Center Software for Small Business
Omnichannel single and multi-tenant contact center software is effective for small businesses. With HoduCC small businesses can easily update all available customer service and communication channels in real-time. They can manage their ticket queues in a well-organized manner for their agents so that they can access relevant details about their customers and previous conversations as and when required.
Serve your customers with their preferred digital channels through reliable our unified small business contact center software. Some key benefits are includes:
- Improved customer issue resolution times
- Superior customer service
- Increased customer retention and satisfaction
- Enhanced brand consistency
- Personalized communication
- Remote workforce optimization
- Better KPIs and metrics
- Increased sales and growth
HoduCC Contact Center Software for Small Business Overview
Action Conversions From Your Digital Touchpoints
Contact center software for small businesses is a one-stop solution for all their customer service needs. It helps businesses handle and manage their growing inbound and outbound customer interactions across a range of channels. Moreover, small businesses can benefit from using advanced calling features like caller ID, call routing, ACD (Automatic Call Distribution), and more. In all, they can provide quick and smooth services.
Unleashing Unrivaled Strength of HoduCC
5000+
Concurrent Calls
50,000+
Extensions
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Meet Customer Expectations Efficiently with Advanced Contact Center Software for Small Businesses
Equip your agents with the right tools and features to work smartly and collaborate more efficiently to exceed customer expectations. HoduCC contact center software for small businesses is a feature-rich solution designed using advanced technology to help businesses resolve multiple customer issues quickly and track customer engagements. They can keep an eye on important metrics to stay updated and improve customer experience. Based on the key requirements, small businesses can get the software delivered on the cloud or on-premises.
Key Aspects of Contact Center Software
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Auto Provisioning
Provision your IP Phones Remotely. We support all major brands.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Omnichannel Support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Built-In CRM
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Inbuilt Ticketing System
Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.
Answering Machine Detection (AMD)
Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.
Ensemble Remote Features
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
In-built WebRTC Phone
Audio & Video calls. Truly advance!
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound, all calls get recorded.
Highly Secure
Trust us! We have covered everything.
AmpliTech: Supercharging Software with Add-On Modules
AI Chatbot
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
WhatsApp Bot
Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Quality Analysis
An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.
WhatsApp Broadcasting
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
SMS Broadcasting
Admin can create the SMS campaign and type the text that they want to broadcast to their customers through SMS broadcasting functionality.
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to Interactive Voice Response (IVR) for post call survey. IVR Survey provides a set of survey questions to the customer.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Contact Center Software is the expert solution to empower customer services or boost agents’ productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
Why Should You Choose HoduSoft Contact Center Software for Small Businesses?
If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
- Professional Image: With HoduCC contact center software, small businesses can appear more professional and established to their customers. Features like automated greetings, call routing, and call recording help businesses to create a more professional image.
- Improved Efficiency: Contact center software is an excellent tool to streamline communication between customers and businesses. With advanced features such as ACD and call queuing, small businesses can handle more calls with fewer resources. This ultimately leads to improved efficiency.
- Cost-effectiveness: HoduCC contact center software is a more cost-effective option as compared to hiring and training a full-time staff to handle customer service. Moreover, it can also reduce the requirement for expensive hardware and software.
- Customization: HoduCC contact center software can be customized to meet the unique needs of small businesses. It can be tailored to manage different types of customer interactions, such as inquiries, support requests, or sales calls.
- Scalability: HoduCC contact center software can grow and adapt as small businesses expand. It can accommodate new agents, additional channels of communication, and changing customer needs without requiring a significant investment in infrastructure.
HoduCC Contact Center Software- A Reliable, Secure, and Intelligent Solution for Small Businesses
With advanced features and customer support tools, HoduCC contact center software for small businesses has everything you need to serve your customers. Opt for HoduCC contact center software today and see the real-time difference in the growth of your business.
HoduCC Contact Center Software for you
Whether you are a rising star or an established player, we have just the right solution to fit your needs.
Customer
Open doors to new opportunities with scalable world-class software custom-made for you
Service Provider
Make a difference and grow together by enabling new-age solutions
Customer Testimonial
With tools to make every part of your process more human and a support team eager to help you, getting started with the software of your choice has never been easier.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Social Media Integrations
Reach out to a larger target audience by integrating the most popular social media platform for boosting customer engagement.
Stay connected with your customers and know what they are saying about your brand in real-time to manage your online reputation without hassle.
Cater to your youthful audience by integrating the Instagram account of your business allowing promotions, ads, and personal DMs to uplift engagement.
Telegram
Tap into India’s largest network through Telegram integration to serve your customers seamlessly.
Add a personal touch to your business communication strategy by reaching out to your customers through WhatsApp.
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.