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HoduCC
Contact Center Software Italy
HoduCC contact center software for Italy offered by HoduSoft enables quick and effective communication with customers. It allows businesses to interact with customers through various channels such as email, phone, social media, and chat. HoduCC contact center software not only helps businesses in automating tasks and streamlining processes but also provides an excellent omnichannel experience.
HoduCC Contact Center Software Italy Overview
Whether you are looking for cost, scalability, features, or integration capabilities, HoduCC contact center software for Italy is one of the best options for businesses that deal with a huge call volume on a daily basis. It allows businesses to manage customer inquiries easily and deliver personalized support across multiple channels including voice, email, chat, and social media.
Enhance Customer Satisfaction with Omnichannel Contact Center Software Italy
Enhance Customer Satisfaction with Omnichannel Contact Center Software Italy
HoduCC omnichannel contact center software enables businesses to provide a consistent customer experience across multiple channels. It allows businesses to personalize the customer experience by providing agents with a complete view of the customer’s interaction history across all channels. Some of the key benefits of the omnichannel approach include:
- Improved customer issue resolution times
- Superior customer service
- Increased customer retention and satisfaction
- Enhanced brand consistency
- Personalized communication
- Remote workforce optimization
- Better KPIs and metrics
- Improved brand consistency
- Increased sales and growth
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Unleashing Unrivaled Strength of HoduCC
5000+
Concurrent Calls
2000+
Seats
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Improve Response Times Using Advanced Contact Center Software Italy
HoduCC contact center software can help businesses improve response times by providing agents with all the necessary customer information in a single place, enabling them to quickly respond to customer inquiries, and provide accurate and relevant information. This way, the agents can resolve customer issues quickly and efficiently. The companies in Italy can get the software delivered on the cloud or on-premise as per their business requirements. Try HoduCC contact center software today and see the real-time difference in the growth of your business.
- Omnichannel Platform
- Personalization by Automation
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work
Key Features of Contact Center Software Italy
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Omnichannel Support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Built-In CRM
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Inbuilt Ticketing System
Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.
Answering Machine Detection (AMD)
Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.
WFH Features
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
In-built WebRTC Phone
Audio & Video calls. Truly advance!
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound, all calls get recorded.
Highly Secure
Trust us! We have covered everything.
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
AmpliTech: Supercharging Software with Add-On Modules
AI Chatbot
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
WhatsApp Bot
Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Quality Analysis
An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.
WhatsApp Broadcasting
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
SMS Broadcasting
Admin can create the SMS campaign and type the text that they want to broadcast to their customers through SMS broadcasting functionality.
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to Interactive Voice Response (IVR) for post call survey. IVR Survey provides a set of survey questions to the customer.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...
Opt for HoduCC Contact Center Software to embrace redundant channels of communication for captivating as many interactions as .....
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC Contact Center Software.
HoduCC Contact Center Software is the expert solution to empower customer services or boost agents’ productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC Contact Center Software.
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
Why Should You Choose HoduSoft Contact Center Software Italy?
HoduCC contact center software for Italy offered by HoduSoft is designed specifically to enhance customer satisfaction by providing a consistent, personalized, flexible, and efficient customer experience across multiple channels, leading to higher customer loyalty and retention. Some of the key reasons to choose HoduCC contact center software include-
- Advanced feature set: HoduSoft contact center software comes with an array of advanced features such as inbound and outbound calling, IVR, skill-based routing, call recording, real-time monitoring, and more. These features can help increase agent productivity and customer satisfaction.
- Customizable solution: The software is easily customizable. This means that companies can get it customized to meet their particular business needs. This way, they can create an exceptional customer experience that aligns with their brand.
- Easy to use: The user interface of HoduSoft contact center software is intuitive and user-friendly. The agents can quickly learn how to use the software, which reduces training time and costs.
- Cost-effective: HoduSoft contact center software is a cost-effective solution, making it an ideal choice for all types of businesses.
- Excellent customer support: HoduSoft provides excellent customer support to its customers. They offer 24/7 support and are responsive to customer needs.
- Ensure better scalability for your business by meeting both immediate and evolving business requirements.
Overall, HoduSoft contact center software is a feature-rich, customizable, easy-to-use, and cost-effective solution that can help businesses provide a more personalized and relevant experience.
The All-In-One Contact Center Software Italy
With the constantly evolving contact center software industry, contact center software is becoming an increasingly sophisticated and powerful tool. HoduCC is perhaps a valuable tool for businesses to maintain customer support operations. It ensures quick and effective communication, thereby helping businesses in meeting customer expectations.
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Customers who trust us
What our customers say
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services.
Mike tesliuk Founder of brdsoft, Brazil
HoduPBX is working like a charm. Especially very happy with the queue strategies and timeouts after our tests. That will make our lives much easier now. Looks like it gets better and better and covers our expectations more and more over time.
METE GONENC CTO of Eurotel Bilgi ve Iletisim Sistemleri
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required.
GAUTAM SINGH Project Manager at D D Motors
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away.
STEVE VINE Global Account Director at One Voice (Aizan)
Case Studies
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.