Hodusoft

HoduCC
Contact Center Software
for BPO

Presenting a multichannel customer support software to enhance business process outsourcing functions. One of the best contact center software providers for BPOs, HoduCC is a customizable and feature-rich software designed to help BPOs effortlessly handle a large volume of customer interactions including customer support, technical assistance, sales, and more.

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    All-In-One Omnichannel Contact Center Solution for All Your BPO Needs

    Multi-Tenant & Single-Tenant Contact Center

    HoduCC offers a comprehensive platform to streamline and boost the operations of Business Process Outsourcing (BPO) organizations. It helps provide a unified experience for efficient management of customer interactions across multiple channels. By designing this advanced BPO contact center software, HoduSoft aims to assist BPOs in improving their customer service, enhancing agent efficiency, and generating outstanding business outcomes. 

    Workflow Simplification

    Reduce complexity by using unified information which makes it easier for BPOs to access any detail or information quickly from a single platform whenever required. 

    Streamlining Support

    Provide efficient, effective, and responsive support functions to meet the precise needs of your business and customers. The omnichannel software is a multi-channel support software for BPOs, allowing them to reach their customers easily across various communication channels. 

    Automation

    Enhance customer experience and allow your customers to get self-service options like AI Chatbot, interactive voice response (IVR) &  Agent survey, and more. The robust and innovative automation tools can help BPO companies deliver fast and personalized customer experiences. 

    Customized Customer Contact Center Software for BPOs

    A Robust Solution to Enhance Operational Efficiency

    HoduCC is a fully customizable contact/call center software that is designed to align with the unique processes, requirements, and workflows of BPOs. The outstanding features and functionalities offered by HoduCC help companies in the BPO sector meet their specific challenges and goals, leading to enhanced operational efficiency. 

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    Transform customer experiences and streamline operations with our cutting-edge BPO contact center software.

    Unleashing the Unmatched Power of HoduCC

    2000+
    Seats

    5000+
    Concurrent Calls

    Attractive
    UI/UX

    Third Party Integration

    Product Customization

    Robust
    & Secure

    An Intelligent Contact Center Solution for BPOs That Can Be Delivered On the Cloud or On-Premise

    Our compact, feature-rich customer service software is the best contact center software for the Indian BPO industry. It facilitates enhanced internal collaboration, call routing, automation tools, and various other advanced features to augment customer experience. The best thing about the HoduCC is that it can be delivered on the cloud or on-premise as per your business requirement. 

    Omnichannel
    Platform

    Personalization by Automation

    Single Tenant and Multi-Tenant

    Cloud-Delivered
    and On-Premise

    WFH and
    Hybrid Work

    Highlights - Contact Center Software for BPO

    Predictive Dialer

    An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.

    Skill-Based Routing

    Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.

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    Automatic Call Distribution

    This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents

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    WebRTC Phone

    In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.

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    Auto Dialer

    Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.

    Single Tenant & Multi Tenant

    Enjoy the powerful single-tenant & multi-tenant features for the contact center.

    Multilevel IVR

    Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.

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    Real-Time Analytics & Reports

    Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.

    Omnichannel Support

    Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.

    Built-In CRM

    Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.

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    Inbuilt Ticketing System

    Reduce workload on your staff and enable faster resolution with a streamlined in-built ticketing system.

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    Answering Machine Detection (AMD)

    Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.

    Revolutionize customer support with our advanced
    BPO contact center software.

    Ensemble Remote Features

    Remote Agent

    Internet ON or OFF, work seamlessly from anywhere.

    In-built WebRTC Phone

    Audio & Video calls. Truly advance!

    Call Forwarding To Mobile

    Getting you connected is our responsibility.

    Call Recording

    Inbound or Outbound, all calls get recorded.

    Highly Secure

    Trust us! We have covered everything.

    Call Bridging

    Connecting Agents to Customers & vice versa.

    Integrations

    SMS Integration

    Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.

    Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.

    CRM Integration

    Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!

    ZOHO-file

    HoduCC Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.

    Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!

    All in One Contact Center Software for BPO with Add-On Modules

    AI Chatbot

    Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.

    WhatsApp Bot

    Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.

    Voice Transcription (Recording & Voicemail)

    High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.

    Quality Analysis

    An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.

    WhatsApp Broadcasting


    The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

    SMS Broadcasting


    Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

    IVR & Agent Survey


    Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.

    Why BPOs Must Invest in HoduCC Contact
    Center Software?

    BPO companies specialize in offering various outsourced services to other businesses. Their services may include technical support, customer support service, sales, and more. Investing in the right contact or call center software can help them automate and optimize their business activities. HoduCC can be the right choice for BPO companies that can help call centers improve their overall customer experience.

    Transform customer experiences and streamline operations with our cutting-edge BPO contact center software.

    Customer Testimonials

    Hear it straight from the customers about their incredible experiences!

    Frequently asked questions

    Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
    Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
    Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
    Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
    Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
    Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
    HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.

    As an omnichannel contact center software, HoduCC supports all the popular social media channels.

    • Facebook – Post/Comments and Messenger requests
    • Instagram – Post/Comments requests
    • Twitter – Direct Message requests
    • WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
    • Telegram – One-to-one chat requests

    No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.

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