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July 27, 2022 How to Handle Escalated Calls in Call Center?How to Handle Escalated Calls in Call Center? Dealing with escalated calls is something that even the best...
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July 21, 2022 How can insurance companies improve customer service?How can insurance companies improve customer service? Call center software plays an integral role in the success of...
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June 8, 2022 Top Call Center Metrics and KPIs to Every Business Should TrackTop Call Center Metrics and KPIs to Every Business Should Track Running a call center is stressful as...
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March 4, 2022 How to Choose Best Call Center Software for Small Business in 2022How to Choose Best Call Center Software for Small Business in 2022 Businesses big or small still rely...
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February 17, 2022 How to Find Best Hybrid Workforce Contact Center Software in 2022How to Find Best Hybrid Workforce Contact Center Software in 2022 Contact centers and several other industries' survival...
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January 5, 2022 Top Seven Call Center Software Requirements for the “New Normal”Top Seven Call Center Software Requirements for the “New Normal” COVID-19 had a profound impact on contact centers....
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December 7, 2021 HoduCC-Omni Channel Contact Center Software is now in Gartner entity Capterra’s Emerging Favorites in Predictive Dialer categoryHoduCC-Omni Channel Contact Center Software is now in Gartner entity Capterra's Emerging Favorites in Predictive Dialer category Every...
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November 24, 2021 What Are the Top 16 Call Center Features you Need to Know in 2022?What Are the Top 16 Call Center Features you Need to Know in 2022? With the pandemic, call...
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October 22, 2021 Top 10 Tips to Improve the Productivity of Your Call Center AgentsTop 10 Tips to Improve the Productivity of Your Call Center Agents Call centers are typically considered cost...
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September 23, 2021 Top 10 Tips to Improve the Productivity of Your Call Center AgentsTop 10 Tips to Improve the Productivity of Your Call Center Agents Often you may feel running machines...
