Contact Center Software For Banking and Finance
Omnichannel and Its Benefits
With HoduCC Omnichannel Customer Care Software for Banks and Financial institutions, it becomes easier to provide seamless customer service with efficient handling of incoming and outgoing calls, texts, SMSs, faxes, video calls, and more.
Keep Accurate Records of Customer Interactions for Smooth and Long-Lasting Working Relationships
Why Do Banks and Financial Companies Need Contact Center Software?
- Provide account-related details, submit inquiries, approve or reject transactions, activation of Debit or Credit cards, and more with customization options.
- Route customers to the right department and the most appropriate person based on their query/issue.
- Provide consistent customer service with the help of Interactive Voice Response (IVR), call recording, call transfer, call barging, third-party integrations, and various other features.
How HoduCC Contact Center Software Can Help Banking and Financial Companies?
HoduCC Is a Feature-Rich Customer Service Software for the Banking and Financial Industry
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. This helps in offering consistently great customer experiences regardless of the communication channel they use.
AmpliTech: Supercharging Software with Add-On Modules
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Why Should You Choose HoduCC for Your Banking and Financial Business?
HoduCC is a cost-effective, secure, and reliable choice in the contact center solutions space. Besides, many other reasons that make HoduCC the best software for banking and financial companies include:
With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.
Frequently asked questions
Everything you need to know about our product and Software. Can’t find the answers you’re looking for?
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
Customers who trust us
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.