With HoduCC Omnichannel Customer Care Software for Banks and Financial institutions, it becomes easier to provide seamless customer service with efficient handling of incoming and outgoing calls, texts, SMSs, faxes, video calls, and more. Â
Banking and financial services is one such industry that depends on trust, reliability, and most importantly security of customer data. A contact center software for financial services that helps sync customer data across channels in real-time with an omnichannel approach ensures secure and uninterrupted services. It allows companies to offer self-service options for basic tasks like account information, transaction details, complaint lodging, etc. HoduCC is one such omnichannel contact center software for banks and financial institutions that allow users to keep up-to-date records of customer interactions. Omnichannel Contact Center Software creates seamless customer experience that fosters long-lasting and smooth working relationships.
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To stay sustainable and profitable, banks and financial companies need a contact center that efficiently handles customers’ queries and provides a smooth customer experience. Financial and banking contact center software helps institutions in performing various tasks efficiently by providing them with the right information quickly as and when required. Moreover, contact centers help in performing important tasks like submitting inquiries, approving/rejecting transactions, etc.Â
Omnichannel banking and financial contact center software can help users to:
Today’s customers choose to work with financial institutions that have a reputation for being secure, confidential, stable, and that deliver fast and satisfactory customer service. HoduCC omnichannel banking and financial contact center software is the perfect choice to meet the ever-growing expectations of financial services customers, boosting agent efficiency, and accommodating the needs of a remote workforce. This financial contact center software helps companies to provide unified communication across all channels with a personalized approach to make customers feel more valued. Some of the key benefits include:
All-in-one tool for banking and financial companies with huge call volumes.
Route customers to the right department and the most appropriate person within your banking or financial company using an advanced IVR system.
Helps to distribute calls among available customer service agents using specific strategies.
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
For banking and financial companies, automation can help in using resources effectively and improving productivity.
Get powerful single-tenant & multi-tenant features for the contact center.
Real-time analysis feature allows banking and financial companies to monitor & analyze all customer interactions.
Real-time analysis feature allows insurance companies to Monitor & analyze all customer interactions.
Allow customer service agents to access customer information like previous interactions, unresolved complaints, account details, and more to deliver contextual conversations.
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. This helps in offering consistently great customer experiences regardless of the communication channel they use.
HoduCC is a cost-effective, secure, and reliable choice in the contact center solutions space. Besides, many other reasons that make HoduCC the best software for banking and financial companies include:
With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.
Everything you need to know about our product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used by banking and financial companies for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create custom fields to accommodate customer details.
With HoduCC, users can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, Telegram for Business). They can also create tickets manually for Calls, Chat, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them with third-party billing. Call detail API is available for 3rd party integration.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
