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Contact Center Software For Banking and Finance
When it comes to financial transactions, people tend to become more sensitive.
They want fast and reliable service while dealing with banking and financial institutions.
To ensure a good customer experience, HoduCC Contact Center Software for Banks and Financial Institutions is a handy solution.
Omnichannel and Its Benefits
With HoduCC Omnichannel Customer Care Software for Banks and Financial institutions, it becomes easier to provide seamless customer service with efficient handling of incoming and outgoing calls, texts, SMSs, faxes, video calls, and more. Â
Keep Accurate Records of Customer Interactions for Smooth and Long-Lasting Working Relationships
Banking and financial services is one such industry that depends on trust, reliability, and most importantly security of customer data. A contact center software for financial services that helps sync customer data across channels in real-time with an omnichannel approach ensures secure and uninterrupted services. It allows companies to offer self-service options for basic tasks like account information, transaction details, complaint lodging, etc. HoduCC is one such omnichannel contact center software for banks and financial institutions that allow users to keep up-to-date records of customer interactions. Omnichannel Contact Center Software creates seamless customer experience that fosters long-lasting and smooth working relationships.
Why Do Banks and Financial Companies Need Contact Center Software?
To stay sustainable and profitable, banks and financial companies need a contact center that efficiently handles customers’ queries and provides a smooth customer experience. Financial and banking contact center software helps institutions in performing various tasks efficiently by providing them with the right information quickly as and when required. Moreover, contact centers help in performing important tasks like submitting inquiries, approving/rejecting transactions, etc.Â
Omnichannel banking and financial contact center software can help users to:
- Provide account-related details, submit inquiries, approve or reject transactions, activation of Debit or Credit cards, and more with customization options.
- Route customers to the right department and the most appropriate person based on their query/issue.
- Provide consistent customer service with the help of Interactive Voice Response (IVR), call recording, call transfer, call barging, third-party integrations, and various other features.
How HoduCC Contact Center Software Can Help Banking and Financial Companies?
Today’s customers choose to work with financial institutions that have a reputation for being secure, confidential, stable, and that deliver fast and satisfactory customer service. HoduCC omnichannel banking and financial contact center software is the perfect choice to meet the ever-growing expectations of financial services customers, boosting agent efficiency, and accommodating the needs of a remote workforce. This financial contact center software helps companies to provide unified communication across all channels with a personalized approach to make customers feel more valued. Some of the key benefits include:
- Omnichannel Platform
- Intelligent Call Routing
- Auto Dialers
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work
- Enterprise-grade Security
- Call Recording Encryption
- Smooth Integration with CRM Applications
- Reporting & Dashboards for Data-driven Insights
HoduCC Is a Feature-Rich Customer Service Software for the Banking and Financial Industry
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Built-In CRM
Allow customer service agents to access customer information like previous interactions, unresolved complaints, account details, and more to deliver contextual conversations.
Omnichannel support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. This helps in offering consistently great customer experiences regardless of the communication channel they use.
AmpliTech: Supercharging Software with Add-On Modules
AI Chatbot
Feature to help businesses handle multiple conversations simultaneously while providing 24/7 support to customers, answering questions, and resolving issues in real time.
WhatsApp Bot
Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular support queries. It can answer questions thoroughly in a conversational approach.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Quality Analysis
An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query the resolution, or any predefined ranking criteria for agents.
WhatsApp Broadcasting
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
SMS Broadcasting
Admin can create the SMS campaign and type the text that they want to broadcast to their customers through SMS broadcasting functionality.
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to Interactive Voice Response (IVR) for post call survey. IVR Survey provides a set of survey questions to the customer.
Why Should You Choose HoduCC for Your Banking and Financial Business?
HoduCC is a cost-effective, secure, and reliable choice in the contact center solutions space. Besides, many other reasons that make HoduCC the best software for banking and financial companies include:
- HoduCC is a feature-rich software for banking and financial companies.
- It helps in automating various manual tasks, thereby ensuring fast issue resolution.
- It helps banks and financial companies in tracking customer information like customer credentials, account details, transactions, etc.
- It provides easy integration with all the major SMS (Twilio and TELNYX) and CRM (Salesforce, ZOHO, and Zendesk) platforms.
- It facilitates real-time data exchanges between agents and other users.
- It helps in effectively managing banking and financial operations and customer relations in a go.
- It helps in reducing overall costs by cutting down the extra hours of operations, streamlining processing operations, and allowing employees to work more efficiently.
Customer Testimonial
With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.
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Customers who trust us
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Frequently asked questions
Everything you need to know about our product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.