HoduSoft, one of the leading Voice over Internet Protocol (VoIP) Software providers, has come up with HoduCC a consolidated and comprehensive contact center software. It is one of the best call center software suitable for all sorts of call centres. It has come up with a plethora of features. Multi-level Interactive Voice Response (IVR) is one of the top features of this contact center software.
HoduSoft has introduced Multi-level IVR feature in its contact center software to make you liberal of constraints caused by one IVR level. One IVR level with 10 IVR prompts makes your customers frustrated because they have to keep on waiting through several IVR prompts until they get the best one for them. With multi-level IVR (Interactive voice response) systems, users are given the option to choose from a series of audio prompts, and as per their choice, they are offered to select from another series of audio prompts. Finally, they are routed to the most appropriate department, call queue, agent, or voicemail, depending upon their chosen options.
We provide customizable multi-level IVR functions, thus offering you complete freedom to decide how many audios prompts you to want your customers to hear and how many IVR levels they will have to go through to get finally connected to the most appropriate agent. HoduCC multi-level IVR is suitable for all types of businesses, whether it be a small or a huge business. It is designed in such a way that it can maintain user loyalty and enhance customer satisfaction to increase the productivity of your call center services. There are various features of our HoduCC multi-level IVR contact center software.
- Creation of personalized meeting
- Web-based multilevel IVR
- Permit customers to assist themselves
- Creation of personalized greetings
- Customize audio prompts and IVR levels according to the need of your business.