ISO 27001:2022 ISO 9001:2015 Trusted by 350+ enterprises across 55+ countries
+91-972-416-4399 +1-707-708-4638 [email protected] Presence in IN, US, CA

Contact Center Software Built to Run the Whole Floor

HoduCC is a comprehensive contact center software designed to unify your voice, WhatsApp, web chat, email, SMS, video, and social into a single intelligent ecosystem. Whether you’re managing a remote team in the USA, a high-volume hub in India, or a mobile-first operation in Africa, HoduCC Suite provides the security, flexibility, and dependability your business needs.

Built for Enterprise contact centers BPOs MSPs ISPs ITSPs
5,000+concurrent calls
2,500+Agent seats
55+countries
350+Businesses/Clients

Trusted by organizations on six continents

Awards and recognition

Capterra Shortlist 2026
Software Advice Front Runners 2026
GetApp Category Leaders 2025
Software Suggest
Globee Awards 2023 Gold Winner – Information Technology
Unified Communications Product of the Year 2023
Internet Telephony Excellence Award 2023
NXTGEN BPO Confex and Awards 2023
CIO Insider – Top 10 UC Providers 2023
Digital.com Best Telemarketing Software
Indian Achievers Award 2021
Customer Contact Center Technology Award 2021
UBS Forums

Contact Center Platform

Stop Switching Between Apps, HoduCC Unifies Your Entire Support Stack

Customer conversations don’t stay in one place; neither should your contact center software. From inbound support and outbound campaigns to AI-powered automation and workforce optimization, HoduCC gives your team everything needed to manage customer engagement at scale.

WhatsApp

Customer reports a billing error and shares an invoice photo.

Web chat

Returns from the account portal. The bot recognizes the open case.

Voice

Routed by skill to a billing agent who already sees the invoice and chat.

Email

Confirmation and corrected invoice sent from the same case. Ticket closed.

Meet HoduCC

Every Channel, Every Dialer and Every Report in One Place

Most contact centers assemble their stack from a dialer, an IVR, a bot builder, a CRM connector, and a separate reporting tool; HoduCC folds all five functions into one seamless dashboard.

HoduCC / SupervisorLiveTenant: Northgate BPO
318active interactions
0:42avg wait
94%service level
212agents online
Unified queue
Invoice correction, order 44812Billing queue · waiting 0:12
Priority
VO
+44 20 7946 0958Enterprise support · skill: EN, SLA
In progress
CH
Portal login failureBot handoff · web chat
Assigned
EM
Contract renewal queryAccounts · email
Queued
SM
Delivery rescheduleLogistics · SMS
Queued

Meet Customers on Every Channel

One Agent Panel. Every Channel. Zero Context Switching.

Whether the interaction opened on WhatsApp, chat, or voice, the agent works from the same profile, history, CRM data, and call controls, on one screen. Your agents see the complete picture. Your customers never repeat themselves.

HoduCC / Agent · Priya S.ReadyBilling · Tier 2
MR
Meera RamanEnterprise plan · ID 20481
Open ticketBIL-02 duplicate payment, ref 7731
Invoice photo sharedTue 09:14 · bot
CH
Case recognised, escalatedTue 16:40 · bot to agent
VO
Call in progressWed 10:02 · you
EM
Statement request12 Aug · resolved
VO
Plan upgrade3 Jun · resolved
SM
Delivery reschedule18 May · resolved
Recordings
12 Aug
Statement request03:48 · transcript
3 Jun
Plan upgrade07:15 · transcript
Inbound · +91 98 …095804:12
Hi Meera, I have the invoice you sent on WhatsApp and the chat from yesterday.
Good. I was charged twice for March.
I see both entries against reference 7731. I’m raising the refund now.
How long will it take?
Five to seven working days. I’ll email the corrected invoice as soon as we finish.
Please send it to the accounts address on file.
Will do. Anything else on the account while we’re here?
Notes and disposition
Refund raisedFollow-up: email
Assist · live transcriptDuplicate payment confirmed on ref 7731. Suggested: ticket type BIL-02, refund 5 to 7 days, send corrected invoice by email.
CRM
Plan
Enterprise, 120 seatsRenews 14 Nov
Account
Raman Logistics LtdOwner: A. Desai
Ticket BIL-02
In progress
Knowledge
KB
Refund policy, duplicate paymentsupdated Jul
KB
Corrected invoice templateaccounts
1
VoiceInbound and outbound calls with multi-level IVR ACD auto dialers, call recording, and WebRTC phone.
2
Video CallingFace-to-face customer support and high-value sales calls delivered natively through the platform.
3
SMSTwo-way SMS logged against the customer record, used for confirmations, reschedules, and follow-ups without leaving the workspace.
4
Web ChatBot-to-agent handoff carries the visitor’s browsing and prior-case context forward, so the agent isn’t starting cold.
5
WhatsApp Threads stay open across sessions, with bot handoffs and shared media visible in the same panel as the call history.
6
EmailThreaded against the same customer record as every other channel, so a case opened by email still shows up if the customer later calls.
7
Social Media Social messages route into the same queue and screen as every other channel, with one disposition and one report.
8
CRM & TicketsCustomer and case data from Salesforce, Zoho, Dynamics 365, or the Built-In CRM sits beside the conversation, with tickets raised and updated without leaving the screen.

Every Conversation Gets AI

HoduCC's AI Runs on 100% of Interactions, Not 10%

HoduCC’s AI layer works on every interaction, before an agent is involved, while the conversation is live, and after it ends, scoring the full volume rather than a QA sample.

Customerstarts on any channel
AI and IVRself-service and intent
Agentwith context on screen
AI analysistranscripts, sentiment, scoring
Reportingone view per team and tenant

01Before the agent

Deflect before a queue forms.

A share of inbound volume never needs to reach an agent at all. Bots and IVR resolve or route it in the seconds before a queue would otherwise form.

AI bots answer and qualify. IVR captures intent so the interaction lands on the right skill.

02During the conversation

Put the transcript and the next step next to the agent

The agent stays active on the call or chat because the information that would normally cost a hold or a tab switch is already on screen.

Transcription, suggested step and CRM context on the agent screen.

  • Voice transcription runs as the call happens, not after
  • Agent assistance panel suggests a next step, drawn from CRM and case history
  • Knowledge base and CRM context sit in the same workspace
  • Supervisors can listen in or join any call without the agent switching tools

03After the conversation

Summarize, label, & score 100% of calls

Once the conversation ends, HoduCC turns it into a record. Every interaction is scored the same way, so coaching and compliance decisions are made on complete data.

Recordings, quality analysis and surveys feed one real-time reporting view.

Who HoduCC is built for

Built to Match Your Org Chart, Not the Other Way Around

A single support floor and a service provider billing forty customer accounts on the same license aren’t edge cases for HoduCC; they’re two settings of the same platform. Tenancy, skills, dialers, and reporting are configured to match, not bent to fit.

Run every department as one contact center, not four separate ones.

One deployment for support, sales, and retention, structured like your departments instead of like separate systems.

  • Single-tenant deployment on the cloud or your own infrastructure
  • Skill-based routing across departments, languages, and service tiers
  • Salesforce, Zoho, Dynamics 365, HubSpot, Pipedrive, Bitrix24, Zendesk or Freshdesk, or the Built-In CRM
  • 100% voice logging and quality analysis for coaching and compliance evidence

HoduCC for Enterprise Contact Centers

Why pick HoduCC

Deploy, Configure, Operate, & Scale, Your Way

Most shortlists come down to four questions: where the platform is allowed to run, how far it bends to an existing process, whether it maps to how the teams are actually organized, and what happens when volume doubles. Here’s where HoduCC lands on each.

Deploy : Runs where your policy says it has to.

Cloud, on-premise in your own data center, or hybrid, with single- or multi-tenant control on the same code base. Records, recordings, and transcripts stay wherever you decide, not wherever the vendor’s default region is.

Cloud On-premise Hybrid Single-tenant Multi-tenant

Configure: Bends to your process, not the other way around.

Customization, third-party integration and API access ship standard, not gated behind an enterprise tier or a separate statement of work.

Customization Integrations APIs Workflows Routing rules

Operate: Maps to the org chart you actually have.

Teams, tenants, campaigns, and reports mirror your structure, whether that’s one enterprise floor or a hundred billed customers on the same license.

Enterprise BPO MSP ISP ITSP

Scale: Handles the volume before you need it to.

2,500+ seats and 5,000+ concurrent calls run in production today, so growth means adding seats, channels, or tenants to what you already run, not a re-platform.

Channels
VoiceWhatsAppWeb chatEmailSMSVideoSocial
Omnichannel engagement
Unified queueCustomer recordConversation historyWebRTC webphone
Routing and automation
Multi-level IVRACDSkill-based mappingDialersAMDBots
AI layer
AI chatbotWhatsApp botVoice transcriptionAgent assistanceQuality analysis
Agent workspace
InteractionProfileNotesTicketsLive monitoring
CRM and business systems
Integrated CRMSalesforceZendeskFreshdeskAPIs
Analytics
Real-time reports100% voice loggingQASurveysPer-tenant reporting
Multi-tenantIsolated tenants with separate admin, agents, campaigns and reports on one platform.
Remote-readyBrowser webphone for work-from-home and hybrid agents, no VPN-bound desk phones.
Recorded100% voice logging and live call monitoring for compliance, coaching and disputes.

Remote-Ready by Design

HoduCC Supports Agents Wherever They Work

HoduCC is built from the ground up to support agents working from home, field locations, or multiple offices with the same tools, security, and supervisor visibility available in a centralized contact center.

Agent’s Freedom

No VPN, no desk phone

Agents connect through a browser-based WebRTC webphone from home, a branch office, or the main floor, with no VPN-bound hardphone and no separate remote-access setup to provision per agent.

Cloud, on-premise or hybrid deployment, with records and recordings kept under your own retention policy.

  • Same login on any device
  • Android and iOS mobile app for agents and supervisors away from a desk
  • Agents access the same panel, queues, and CRM as office-based staff

Supervisor Control

Supervise a remote agent like they're beside you

Live call monitoring, real-time queue views, and the same quality analysis scoring apply whether the supervisor and the agent are in the same building or three time zones apart.

100% voice logging, recording and transcription give you a searchable record of every conversation.

  • Live call monitoring and listen-in from any location
  • Real-time reporting per team, tenant, and individual agent
  • 100% voice logging and quality analysis, regardless of location

Security & Complaince

Built for secure distributed operations from day one

HoduSoft’s information security and quality management systems are certified, and the platform itself has run distributed teams since 2015.

HoduSoft’s information security and quality management systems are certified.

  • Record calls with the same encryption and access controls as on-site calls
  • Role-based access control, SSO/MFA, and policy-level access management.
  • Supports Shift scheduling, attendance tracking, and adherence reporting
ISO/IEC27001:2022 ISO9001:2015

Integrations

Your Stack Stays. HoduCC Plugs Into It

HoduCC doesn’t ask you to replace what already works. It plugs into the CRM, ticketing, telephony, and messaging systems already running in your stack, and offers a Built-In CRM and ticketing for teams that would rather not run a separate one.

CRM

Customer and account context on the agent screen.

SalesforceMicrosoft Dynamics 365ZohoHubSpotBitrix24PipedriveZendeskFreshdeskHoduCC Built-In CRM

Single Sign-On

SAML 2.0 and OIDC.

Google Microsoft

Telephony

Existing trunks and switching, no desk phones required.

HoduPBXSIP trunksWebRTC webphone

Messaging

Digital channels in the same queue as voice.

WhatsApp BusinessWhatsApp broadcastSMSEmailWeb chatSocialHoduBlast

Business applications

Third-party systems specific to your operation.

Third-party software integrationCustomization

APIs

Programmatic access for provider and enterprise IT teams.

ProvisioningData exchangeCustom workflows
Talk to our technical team Need a custom integration? That is a normal request in an enterprise engagement.

What our customer says

Different Problems, Same Platform, Perfect Solution

They say the proof is in the pudding. Here’s how our HoduCC users tasted the sweetness of success. Their efforts, our support, business keeps getting better and bigger.

OperationGlobal accounts team, One Voice (Aizan), North America
Used HoduCC forCustomer-specific configuration and custom changes on a provider deployment
OutcomeCustom changes made promptly by the HoduSoft team, with responsive ongoing support
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away. Steve Vine, Global Account Director, One Voice (Aizan)
OperationDealer customer service and sales contact center
Used HoduCC forBrowser-based WebRTC webphone in place of IP desk phones
OutcomeRemoved IP phone hardware cost across agent seats, with ongoing vendor support
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required. Gautam Singh, Project Manager, D D Motors
OperationProvider serving geographically distributed companies over MPLS, internet and 4G
Used HoduSoft forHoduPBX multi-site voice platform alongside the HoduCC contact center suite
OutcomeDistributed teams and customers on one voice platform across mixed connectivity
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services. Mike Tesliuk, Founder, Brdsoft

Our rollout plan

Migration Without The Headache of Downtime

A live contact center doesn’t get switched off and back on. Routing logic, teams, integrations, and reporting are mapped and rebuilt in HoduCC first; then queues move over in planned waves while the old system keeps running alongside.

1

Assess

Map current channels, call volumes, tenant structure, telephony, and every system that needs a connection before configuration starts.

2

Configure

Build tenants, teams, skills, IVR trees, dialer campaigns, and report templates to match the operation being replaced.

3

Integrate

Connect CRM, ticketing, SIP trunks, WhatsApp, and any custom systems the current stack depends on.

4

Test

Validate routing, recording, capacity, and agent workflows against real scenarios with your team before a single live call moves.

5

Deploy

Go live on cloud, on-premise or hybrid infrastructure, by site or by tenant, on a schedule that fits the business.

6

Optimize

Use quality analysis, survey data, and reporting from the first weeks of live volume to tune routing and staffing decisions.

24×7 Support

Always-On Support, In-House

Support runs 24×7, staffed by HoduSoft’s own engineering team rather than an outsourced first line reading from a script. Every deployment gets a named account contact, a defined escalation path, and onboarding for admins, supervisors, and agents.

24×7 support from HoduSoft’s in-house engineering team with a named account contact and a defined escalation path.

Commercial model

Own the License, Not Just a Login

HoduCC is licensed software running on your infrastructure, quoted against deployment type, concurrent users, channels, and integrations rather than pulled from a public seat-based price list. The same model covers cloud, on-premise and hybrid deployments, and multi-tenant licensing for BPOs and providers.

Licensed software on your infrastructure, scoped to deployment type, concurrent users, channels and integrations.

Request a Quote

Questions you may have

FAQs About HoduCC Call Center Software

The questions IT, operations and procurement raise in the first meeting, answered properly. Anything not covered here is a good reason to book a demo.

What is HoduCC omnichannel contact center software?

Omnichannel contact center software is a unified platform that manages customer interactions across all communication channels, including voice, email, live chat, SMS, WhatsApp, and social media from a single agent interface. It preserves full conversation context as customers switch between channels, so agents always have the complete interaction history, and customers never need to repeat themselves.

Does it cover multi-channel customer support?

Yes. Voice, video, WhatsApp, web chat, email, SMS, social media, Telegram and Zalo are all supported, and channels can be switched on as your operation needs them. HoduCC is omnichannel by design, so those channels are not run as separate silos: they share one customer record, one queue model and one set of reports. Teams, skills and tenants can still be organized per channel where that suits how the floor is structured.

How is contact center software different from call center software?

Call center software is voice-first: dialers, IVR, automatic call distribution, recording and reporting. This edition runs those same voice capabilities and adds the digital channels, chat, email, SMS, WhatsApp, social and video, on the same infrastructure and against the same customer record. HoduCC ships as both editions on one code base, so moving between them is a licensing change rather than a migration.

How can it be deployed?

On the cloud, on-premise in your own data center, or hybrid, single-tenant or multi-tenant. Because the platform runs inside your infrastructure, records, recordings and transcripts stay under your residency and retention policy. Agents work from a browser-based WebRTC webphone, so office, remote and hybrid teams share one workspace.

What AI features does HoduCC include?

The HoduCC CX Suite adds AI-powered interaction analytics: automatic interaction categorization and intent labelling, quality scoring from 1–5 with explainable AI reasoning, sentiment analysis, email thread summarization, and voice transcription, across voice, email, chat, SMS, and social media simultaneously. Additional AI modules include an AI chatbot, voicebot, WhatsApp bot, and a speech intelligence layer.

What security and certifications does HoduSoft hold?

HoduSoft operates under ISO/IEC 27001:2022 for information security management and ISO 9001:2015 for quality management. On the platform side, deployment is the main control: on-premise and private-cloud installs keep conversation data inside your own perimeter, with tenant isolation, configurable retention and 100% voice logging. Access controls, audit trails and retention rules are configured to your framework during implementation, and regulatory compliance itself remains your determination.

Is there a mobile app for agents?

Yes. Alongside the browser-based WebRTC webphone, HoduCC has a mobile app for Android and iOS, so agents and supervisors can stay reachable away from a desk. Office, remote and hybrid teams work from the same platform and the same customer record either way, and supervisors keep the same monitoring and reporting view.

How far does the platform scale?

The largest live deployments exceed 2,000 agent seats and 5,000 simultaneous calls on a single platform, with 100% voice logging and live monitoring at that volume. Growth means adding seats, channels or tenants to the deployment you already run, with reporting staying in one place.

Which CRM, helpdesk, and telephony systems does it work with?

HoduCC natively integrates with Salesforce Zoho Zendesk and Freshdesk. For other CRM platforms, HoduCC provides a WebPhone API that enables calling directly within any CRM interface, and a Click-2-Call API for one-click dialling from any web application. Custom CRM integrations are available on request.

Why choose licensed software over a per-agent subscription?

It comes down to where the conversation data sits and who controls the platform. HoduCC is licensed to you and deployed on your own infrastructure, single or multi-tenant, so records, recordings and transcripts stay under your residency and retention policy. Licensing is scoped to deployment type, concurrent users, channels and integrations and quoted against your operation. Teams tend to choose it when on-premise or private-cloud deployment, or multi-client tenancy, is a firm requirement.

What support is available after go-live?

24×7 support from HoduSoft’s own engineers with a named account contact, a defined escalation path, and onboarding and training for administrators, supervisors and agents. Implementation follows six stages: assess, configure, integrate, test, deploy and optimize, with routing logic, teams and reporting mapped before go-live.

One Platform. Every Channel. Your Rules. Let's Build It Together.

Whether you're upgrading an enterprise contact center, scaling a BPO, connecting your existing telephony infrastructure, or supporting a distributed workforce, HoduCC can be evaluated around the way your operation works.

Enterprise teamsBPOsMSPsISPsITSPs

Next step

Get a personalized HoduCC demo scoped to your deployment model, agent count, and industry requirements. No generic product, but a walkthrough to show you exactly what your operation would look like on HoduCC.

Book a Demo Speak with a Contact Center Expert