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CONTACT CENTER SOFTWARE
Improves productivity, facilitates business communication and gives faster ROI.
What is HoduCC?
“HoduCC” is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished.
Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.
HoduCC allows customer support teams to provide personal, productive phone support within an omnichannel customer journey. Hodusoft helps to growing call center teams to resolve customer issue faster, measure and improve call support operations, and deliver excellent customer experience. With corporate-class call center software execution and consumer-like ease of use, HoduCC comfortably accommodates to the expanding needs of sales and support teams and their end-user, resulting in increased client satisfaction, productivity and cost-effective.
Highlights
Predictive Dialer
An ideal tool for businesses with huge call volumes.
Skill Based Mapping
Customer engagement with the organization to the next level.
Automatic Call Distribution
Helps to distribute calls among available agents using specific strategies.
WebRTC Phone
Inbuilt web-phone based on WebRTC technology by Google.
Auto Dialer
Automation can be a major contributor in to use resources effectively and enhance productivity.
Single Tenant & Multi Tenant
Get a powerful Single tenant & multi-tenant feature for contact center.
Multilevel IVR
Smart Multi-tenant IVR functions and call flow design.
Real Time Analytics & Reports
Real-time analysis feature allows you to Monitor & analyze all customer interactions.
More Features
- Dashboard
- Outbound Job Scheduler
- Sticky Agent
- Campaign Management
- Call Conference
- Theme Selection
- Week Off Mode
- Configurable Scripts
- Ticketing System
- DID Management
- Music on Hold (MOH)
- Multi Users Login
- DNC Control
- Answering Machine Detection
- Multi-lingual Support
- Advanced Dialers
- Voicemail
- Call Transfer
- Automatic Missed Call
- Time based Inbound Call Routing
- Holiday Mode
- Easy to Configure Call Routing
- Barge-in / Coaching / Whisper
- Recording Playback & Download
- Abandoned Call Dialing
- Call Disposition Details
- Trunk Management
- Real Time Queue & Agent Status
Add-on Features
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer. Survey Module (IVR & Agent)
Quality Analysis
The QA (Quality Analysis) Module is an Add On module in HoduCC for ranking the agents based on their Voice Tone, Language Proficiency, Quality of query resolution or any Predefined ranking criteria for agents.
SMS BroadCasting
In HoduCC, through SMS broadcasting functionality admin can create the SMS campaign and type the text which they wants to broadcast to their customers.
Our Strength
1000+
Concurrent Calls
250+
Agents
Attractive
UI/UX
Easy
Deployment
Product
Customization
Robust
& Secure
SMS Integration
CRM Integration
Ready to get start
Join thousand of users who boost their business with HoduCC
