Contact Center Software
Experience The Magic of Omnichannel Contact Center Software
Multi-Tenant & Single-Tenant Contact Center
Provide omnichannel support service through consistent and cohesive multichannel contact center software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.
- Workflow Simplification:
Unifying customer information and other data to make it quickly accessible from one place whenever required. workflow simplification can further help in workforce management.
- Streamlining Support:
Reach out to your customers easily across different channels with omnichannel support software.
Use robust and innovative automation tools to deliver fast and personalized customer experiences by offering them ways to self-serve.
How Contact Center Software Is Different from Call Center Software?
In the field of customer support and communication, both contact center and call center software serve different functions. The channel or medium used is the key differentiator between a contact center and a call center. A call center software is mainly used to manage inbound and outbound calls between customer support agents and customers. On the other hand, the contact center system is used to manage different modes of communication including voice, chat, SMS, email, social media, etc.
Enhance Customer Engagement with Customized Customer Contact Center Software
Action Conversions from Your Digital Touchpoints
Improve your business productivity and respond to numerous customer queries with an excellent contact center solution, an intelligent technology for better customer interactions.
Unleashing the Unrivaled Strength of HoduCC
Building Upgraded Customer Interactions to Make Real Difference
Our compact, feature-built contact center software is designed to provide a seamless customer experience. HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Capture enhanced customer interaction and performance data with the help of the best contact center management software. This intelligent, secure, and agile solution can be delivered on the cloud or on-premise as per your business requirements.
Key Aspects of Contact Center Software
Though contact center software features are quite similar to call center features, it involves some added features and functionalities that make it different from call centers.
Auto-dialers can significantly improve phone support by enabling the system to simply redirect the call to the next agent. Automation helps in optimizing the calling process for the customer support team and improving productivity.
Enjoy the powerful single-tenant & multi-tenant features for the contact center. Customers can choose a model based on factors like customization needs, security, budget restrictions, and anticipated growth.
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences and enhance customer satisfaction rate.
The built-in customer relationship management system allows customer support agents to access customer data like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Ticketing systems are an excellent way for support teams to manage and handle customer support requests. Ticketing systems help reduce the workload on your staff. Enable faster resolution with a streamlined in-built ticketing system.
Ensemble Remote Features
AmpliTech: Supercharging Software with Add-On Modules
One of the advanced features in the add-on module, AI Chatbot helps businesses handle multiple conversations simultaneously while providing 24/7 customer support, answering questions, and resolving issues in real-time
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Once regular communication between the customer & agent is over, the agent can transfer the call to Interactive Voice Response (IVR) for post call survey. IVR Survey provides a set of survey questions to the customer.
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for the HoduCC contact center solution to embrace redundant channels of communication for captivating as many interactions.
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Contact Center Solution is the expert solution to empower customer support or boost agents’ productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
HoduCC Contact Center Software for you
Whether you are a rising star or an established player, we have just the right contact center solutions to fit your needs.
Well-suited for customer success purposes, the world-class custom-made software can help open doors to new opportunities with greater scalability.
Make a difference and grow together by enabling new-age solutions
With tools to make every part of your process more human and a support team eager to help you, getting started with the software of your choice has never been easier.
Why You Should Choose HoduCC Contact Center Software?
If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
Your Digitally Advanced Contact Center Software
This is your chance to improve your customer experience by providing them with quicker solutions at reduced costs. How? Our feature-rich advanced contact center solution is here to help you.
Social Media Integrations
Reach out to a larger target audience by integrating the most popular social media platform to boost customer engagement.
Stay connected with your customers and know what they are saying about your brand in real time to manage your online reputation without hassle.
Cater to your youthful audience by integrating the Instagram account of your business allowing promotions, ads, and personal DMs to uplift engagement.
Tap into India’s largest network through Telegram integration to serve your customers seamlessly.
Add a personal touch to your business communication strategy by reaching out to your customers through WhatsApp.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests