Focus on what truly matters with an omnichannel approach for a delightful customer experience
HoduCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.
Redefine the way you communicate with innovative technology that blends digital intelligence for meaningful conversations.
Concurrent Calls
Agents
UI/UX
Integration
Customization
& Secure
An ideal tool for businesses with huge call volumes.
Customer engagement with the organization to the next level.
Helps to distribute calls among available agents using specific strategies.
nbuilt web-phone based on WebRTC technology by Google.
Automation can be a major contributor in to use resources effectively and enhance productivity.
Get a powerful Single tenant & multi-tenant feature for contact center.
Smart Multi-tenant IVR functions and call flow design.
Real-time analysis feature allows you to Monitor & analyze all customer interactions.
Internet ON or OFF, work seamlessly from anywhere.
Audio & Video calls. Truly advance!
No installations please! Simple & Easy.
Getting you connected is our responsibility.
Connecting Agents to Customers & vice versa.
Inbound or Outbound, all calls get recorded.
Trust us! We have covered everything.
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.
Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC – Call & Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Whether you are a rising star or an established player, we have just the right solution to fit your needs.
Open doors to new opportunities with scalable world-class software custom made for you
With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.
Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
