Provide personalized customer service through consistent and cohesive multichannel contact center software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.
Improve your business productivity and respond to numerous customer queries with contact center software, an intelligence innovation for better customer interactions.
Concurrent Calls
Agents
UI/UX
Integration
Customization
& Secure
Our compact feature-built contact center software is designed to provide customer service with utmost excellence. HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Capture enhanced customer interaction and performance data with the help of the best contact center management software. This intelligent, secure, and agile solution can be delivered on the cloud or on premise as per your business requirement.
An ideal tool for businesses with large call volumes. Our predictive dialer contact center software uses advanced algorithms for better productivity.
Drive customer engagement with preferred proficiency routing. Customers are routed directly to the agents with relevant skills.
This feature is intelligently built to automatically sort and manage heavy call volumes. It helps to distribute calls evenly among contact center agents.
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto-dialers enable the system to simply redirect the call to the next agent. Automation helps in the efficient usage of resources and improves productivity.
Enjoy the powerful single-tenant & multi-tenant features for the contact center.
Drive superior efficiency and personalization via smart multi-level IVR functions and call flow design.
Monitor and analyze all customer interactions with live call monitoring and a campaign dashboard to redefine your customer support experience.
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences.
Allow customer service agents to access customer information like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Internet ON or OFF, work seamlessly from anywhere.
Audio & Video calls. Truly advance!
No installations please! Simple & Easy.
Getting you connected is our responsibility.
Connecting Agents to Customers & vice versa.
Inbound or Outbound, all calls get recorded.
Trust us! We have covered everything.
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.
Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions.
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC – Call & Contact Center Software is the expert solution to empower customer services or boost agent’s productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Whether you are a rising star or an established player, we have just the right solution to fit your needs.
Open doors to new opportunities with scalable world-class software custom made for you
With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.
If you are thinking about why HoduCC should be your first-ever choice in call center solutions space, then here are some of the genuine reasons:
This is your chance to improve your customer journey by providing them quicker solutions easily with reduced costs. How? Our feature-rich advanced contact center software is here to help you.
