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HoduCC
Contact Center Software
Introducing a multichannel customer support software to improve your customer’s journey with quicker problem-solving technology. Build stronger relationships with customers by helping them reach you via multiple channels with our easy-to-use and cost-effective contact center software.
Experience The Magic of Omnichannel Contact Center Software
Multi-Tenant & Single-Tenant Contact Center
Provide omnichannel support service through consistent and cohesive multichannel contact center software. Using cutting-edge technology, we help businesses manage and exceed customer expectations at their best from each interaction with greater efficiency.
- Workflow Simplification:
Unifying customer information and other data to make it quickly accessible from one place whenever required. workflow simplification can further help in workforce management.
- Streamlining Support:
Reach out to your customers easily across different channels with omnichannel support software.
- Automation:
Use robust and innovative automation tools to deliver fast and personalized customer experiences by offering them ways to self-serve.
How Contact Center Software Is Different from Call Center Software?
In the field of customer support and communication, both contact center and call center software serve different functions. The channel or medium used is the key differentiator between a contact center and a call center. A call center software is mainly used to manage inbound and outbound calls between customer support agents and customers. On the other hand, the contact center system is used to manage different modes of communication including voice, chat, SMS, email, social media, etc.
Enhance Customer Engagement with Customized Customer Contact Center Software
Action Conversions from Your Digital Touchpoints
Improve your business productivity and respond to numerous customer queries with an excellent contact center solution, an intelligent technology for better customer interactions.
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Unleashing the Unrivaled Strength of HoduCC
5000+
Concurrent Calls
2000+
Seats
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Building Upgraded Customer Interactions to Make Real Difference
Our compact, feature-built contact center software is designed to provide a seamless customer experience. HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Capture enhanced customer interaction and performance data with the help of the best contact center management software. This intelligent, secure, and agile solution can be delivered on the cloud or on-premise as per your business requirements.
- Omnichannel Platform
- Personalization by Automation
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work
Key Aspects of Contact Center Software
Though contact center software features are quite similar to call center features, it involves some added features and functionalities that make it different from call centers.
Predictive Dialer
An ideal tool for businesses with large call volumes. Our predictive dialer uses advanced algorithms for better productivity.
Skill-Based Routing
Drive customer engagement with preferred proficiency skills based call routing. Customer calls are routed directly to the agents with relevant skills.
Automatic Call Distribution
This feature is intelligently built to automatically sort and manage heavy incoming calls. It helps to distribute customer calls evenly among contact center agents.
WebRTC Phone
In-built web phone based on WebRTC technology, allowing users to connect securely via popular desktop/laptop browsers instead of a dedicated office phone device.
Auto Dialer
Auto-dialers can significantly improve phone support by enabling the system to simply redirect the call to the next agent. Automation helps in optimizing the calling process for the customer support team and improving productivity.
Single Tenant & Multi Tenant
Enjoy the powerful single-tenant & multi-tenant features for the contact center. Customers can choose a model based on factors like customization needs, security, budget restrictions, and anticipated growth.
Multilevel IVR
Drive superior efficiency and personalization via smart multi-level interactive voice response functions and call flow design.
Real-Time Analytics & Reports
Monitor and analyze all customer interactions with advanced reporting, live call monitoring, and a campaign dashboard to redefine your customer experience.
Omnichannel Support
Connect with your customers easily across different channels including voice, video, Email, social media, chat, and SMS. Deliver consistently superior customer experiences and enhance customer satisfaction rate.
Built-In CRM
The built-in customer relationship management system allows customer support agents to access customer data like previous interactions, unresolved complaints, and more to deliver contextual conversations.
Inbuilt Ticketing System
Ticketing systems are an excellent way for support teams to manage and handle customer support requests. Ticketing systems help reduce the workload on your staff. Enable faster resolution with a streamlined in-built ticketing system.
Answering Machine Detection (AMD)
Advanced machine recognition technology to bypass answering machines, saving time and optimizing overall performance.
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Ensemble Remote Features
Remote Agent
Internet ON or OFF, work seamlessly from anywhere.
In-built WebRTC Phone
Audio and Video calls. Truly advance!
Call Forwarding To Mobile
Getting you connected is our responsibility.
Call Bridging
Connecting Agents to Customers & vice versa.
Call Recording
Inbound or Outbound calls, Call Recording allows the capturing of all phone calls.
Highly Secure
Trust us! We have covered everything.
AmpliTech: Supercharging Software with Add-On Modules
AI Chatbot
One of the advanced features in the add-on module, AI Chatbot helps businesses handle multiple conversations simultaneously while providing 24/7 customer support, answering questions, and resolving issues in real-time
WhatsApp Bot
Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular customer support queries. It can answer questions thoroughly in a conversational approach.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Quality Analysis
An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query resolution, or any predefined ranking criteria for agents.
WhatsApp Broadcasting
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
SMS Broadcasting
Admin can create the SMS campaign and type the text that they want to broadcast to their customers through SMS broadcasting functionality.
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to Interactive Voice Response (IVR) for post call survey. IVR Survey provides a set of survey questions to the customer.
Integrations
SMS Integration
Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers.
Opt for the HoduCC contact center solution to embrace redundant channels of communication for captivating as many interactions.
CRM Integration
Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!
HoduCC Contact Center Software is the expert solution to empower customer services or boost agents’ productivity.
Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!
Make collaboration easier for remote teams, monitor agent performances, and more by integrating Freshdesk.
HoduCC Contact Center Software for you
Whether you are a rising star or an established player, we have just the right contact center solutions to fit your needs.
Customer
Well-suited for customer success purposes, the world-class custom-made software can help open doors to new opportunities with greater scalability.
Service Provider
Make a difference and grow together by enabling new-age solutions
Customer Testimonial
With tools to make every part of your process more human and a support team eager to help you, getting started with the software of your choice has never been easier.
Why You Should Choose HoduCC Contact Center Software?
If you are thinking about why HoduCC should be your first-ever choice in contact center solutions space, then here are some of the genuine reasons:
- With HoduCC, offer your agents all the intelligent tools they need to succeed while empowering them to deliver the best user experience.
- It helps in decreasing the percentage of escalations and shortens the Average Handling Time (AHT).
- It assists in leveraging in-depth insights, streamlining agent workflow, and improving customer interactions by providing a 360-degree view.
- An omnichannel contact center solution that supports voice from one secure platform.
- It ensures increased productivity by analyzing real-time analytics, improving response time, and automating all mundane tasks.
- It allows you to scale your business by meeting both immediate and evolving business requirements.
Your Digitally Advanced Contact Center Software
This is your chance to improve your customer experience by providing them with quicker solutions at reduced costs. How? Our feature-rich advanced contact center solution is here to help you.
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Social Media Integrations
Reach out to a larger target audience by integrating the most popular social media platform to boost customer engagement.
Stay connected with your customers and know what they are saying about your brand in real time to manage your online reputation without hassle.
Cater to your youthful audience by integrating the Instagram account of your business allowing promotions, ads, and personal DMs to uplift engagement.
Telegram
Tap into India’s largest network through Telegram integration to serve your customers seamlessly.
Add a personal touch to your business communication strategy by reaching out to your customers through WhatsApp.
Nice guys, reliable software, reliable customization services, good support services.
The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Frequently asked questions
Everything you need to know about the product and Software. Can’t find the answers you’re looking for?
Yes, you can use HoduCC’s Click-2-Call API, which can be used with third-party integrations.
Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.
Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.
Yes, HoduCC has a Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor, and Agent levels.
Yes, HoduCC supports the customer import facility. Admin can create the custom fields to accommodate customer details.
HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, WhatsApp, and Telegram for Business). The HoduCC users can create tickets manually for Calls, chats, SMS, and also for Email, Telegram & Social Media.
As an omnichannel contact center software, HoduCC supports all the popular social media channels.
- Facebook – Post/Comments and Messenger requests
- Instagram – Post/Comments requests
- Twitter – Direct Message requests
- WhatsApp – Inbound chat requests from customers to WhatsApp Business Account and Agent can send one-to-one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
- Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them withthird-party billing. Call detail API is available for 3rd party integration.