Hoducc - contact center software

HoduCC
Contact Center Software

Focus on what truly matters with an omnichannel approach for a delightful customer experience

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Witness the magic of truly
personalized
omnichannel customer
experience
Versatile multi-tenant and single tenant contact center

HoduCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.

Helping to bridge the communication gap with omnichannel personalizationAction conversions from your digital touchpoints

Redefine the way you communicate with innovative technology that blends digital intelligence for meaningful conversations.

Uniquely HoduCC

1000+

Concurrent Calls

250+

Agents

Attractive

UI/UX

Third Party

Integration

Product

Customization

Robust

& Secure

Driven by human connections to make a real difference

HoduCC contact center software is a feature-rich and powerful solution to achieve customer service excellence within the omnichannel journey. Carefully designed to meet the needs of today’s customers and tomorrow’s business, HoduCC is suitable for companies of all sizes. An intelligent, secure, and agile solution, delivered on the cloud or on-premise, as you want.
  • Omnichannel Platform
  • Intelligent Automation 
  • Single Tenant and Multi-Tenant
  • Cloud-Delivered and On-Premise
  • WFH and Hybrid Work 

Features of our Contact Center Software

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Predictive Dialer

An ideal tool for businesses with huge call volumes.

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Skill Based Mapping

Customer engagement with the organization to the next level.

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Automatic Call Distribution

Helps to distribute calls among available agents using specific strategies.

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WebRTC Phone

nbuilt web-phone based on WebRTC technology by Google.

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Auto Dialer

Automation can be a major contributor in to use resources effectively and enhance productivity.

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Single Tenant & Multi Tenant

Get a powerful Single tenant & multi-tenant feature for contact center.

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Multilevel IVR

Smart Multi-tenant IVR functions and call flow design.

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Real Time Analytics & Reports

Real-time analysis feature allows you to Monitor & analyze all customer interactions.

WFH Features

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Remote Agent

Internet ON or OFF, work seamlessly from anywhere.

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Inbuilt WebRTC Phone

Audio & Video calls. Truly advance!

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Browser Based

No installations please! Simple & Easy.

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Call Forwarding To Mobile

Getting you connected is our responsibility.

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Call Bridging

Connecting Agents to Customers & vice versa.

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Call Recording

Inbound or Outbound, all calls get recorded.

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Highly Secure

Trust us! We have covered everything.

Add-Ons

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IVR & Agent Survey

Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer.

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Quality Analysis

Module is an add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.

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SMS Broadcasting

Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

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WhatsApp Broadcasting

Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.

Integrations

SMS Integration

Custom SMS integration is also available upon your request. Just let us know your preferred SMS service providers...

Opt for HoduCC to embrace redundant channels of communication for captivating as many interactions as .....

CRM Integration

Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!....

HoduCC – Call & Contact Center Software is the expert solution to empower customer services or boost agent’s productivity...

Easily track, prioritize, and resolve customer support interactions through the Zendesk CRM integration with HoduCC!..

HoduCC Contact Center Software for you

Whether you are a rising star or an established player, we have just the right solution to fit your needs.

Customer

Open doors to new opportunities with scalable world-class software custom made for you

Service Provider

Make a difference and grow together by enabling new-age solutions

Customer Testimonial

With tools to make every part of your process more human and a support team eager to help you, getting started with the software your choice has never been easier.

Frequently asked questions

Everything you need to know about the product and Software. Can’t find the answers you’re looking for?

Yes, you can use HoduCC’s Click-2-Call API, which can be used with third party integrations.

Yes, HoduCC has WebPhone API which can be used for integrations to make and receive calls directly from the 3rd party CRM.

Yes, HoduCC has integration with Cepstral for TTS. You can purchase the license from Cepstral to use it with HoduCC.

Yes, HoduCC has Google Single Sign-On feature which can be enabled for Admin, Tenant, Supervisor and Agent level.

Yes, HoduCC supports the customer import facility Admin can create the custom fields to accommodate customer details.

HoduCC can generate tickets automatically for email and social media interactions (Facebook, Instagram, Twitter, Whatsapp, Telegram for Business). The HoduCC users can create tickets manually for Call, Chat, SMS and also for Email, Telegram & Social Media.

As an omnichannel contact center software, HoduCC supports all the popular social media channels.
  • Facebook – Post/Comments and Messenger requests
  • Instagram – Post/Comments requests
  • Twitter – Direct Message requests
  • WhatsApp – Inbound chat request from customers to WhatsApp Business Account and Agent can send one to one Outbound WhatsApp to customer based on the pre-approved template(s) from WhatsApp
  • Telegram – One-to-one chat requests
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDR’s and use them with third  party billing. Call detail API is available for 3rd party integration.
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