How Omnichannel Contact Center Software can enhance the customer experience in FMCG industry
How Omnichannel Contact Center Software can enhance the customer experience in FMCG industry Traditionally, the FMCG or Fast-Moving Consumer Goods industry has been considered a blue-eyed boy. The FMCG business unit in a diversified business was always accused of being given special favors normally. However, the last few months have been everything but “normal”. For …