How Omnichannel Contact Center Software Helps to Grow Business on Monthly Subscription Basis
How Omnichannel Contact Center Software Helps to Grow Business on Monthly Subscription Basis Contact centers find that callers may not necessarily stick to the old, tried and tested PSTN phone. Today, customers may use facebook or any other social platform, email, phone, web interface, chat or over the top (OTT) channel to initiate a process. …