The Role of Automation in Telecom Contact Centers: Solving High Volume Challenges and Reducing Costs
The Role of Automation in Telecom Contact Centers: Solving High Volume Challenges and Reducing Costs Uber-connected. Well-informed. Highly-coordinated. That’s the world we live in today, all thanks to the telecom sector! It’s one of the most important industries in today’s time. Telecom companies connect individuals and businesses. To quote noted business tycoon Talal Abu-Ghazaleh, “An …