Top 7 Tips for Reducing Wait Times in Microfinance Customer Support Using IP PBX Call Routing
Top 7 Tips for Reducing Wait Times in Microfinance Customer Support Using IP PBX Call Routing “Dear customer, please hold. Your call is important to us.” We all have heard this pre-recorded audio message at some point in our lives when we call a customer support number. However, after waiting for a couple of minutes …