What is ACD (Automatic Call Distribution) and Its Importance For Today’s Businesses? In today’s time, all the well-performing Contact Center Software has ACD as one of its primary components. Automatic Call Distribution (ACD) makes the communication process smooth and easier. A call center is a place where the agents have to deal with a lot of …

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Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits.   …

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