7-call-center-software-requirements-now-normal-blog-5jan2021

Top Seven Call Center Software Requirements for the โ€œNew Normalโ€

Top Seven Call Center Software Requirements for the โ€œNew Normalโ€ COVID-19 had a profound impact on contact centers. Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. This blog focuses on delivering quality customer experiences, how call center employees work, the best …

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