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Author: Bharat Lalcheta

Bharat Lalcheta is Co-Founder and Chief Technology Officer at HoduSoft, where he leads the company's technology direction and product development. With a background spanning telecom and VoIP software engineering, he has been instrumental in building HoduSoft's suite of business communication solutions, including its flagship contact center platform, HoduCC. He is passionate about creating stable, user-friendly technology that solves real business communication challenges.

How Hoducc Zoho Phonebridge Integration Improves Productivity For Contact Centers

HoduCC Zoho Phonebridge Integration

How Hoducc Zoho Phonebridge Integration Improves Productivity For Contact Centers   In today’s highly competitive environment, as companies jostle to grab a pie of the customer relationship becomes integral. It is exactly why most companies prefer to use Zoho Phonebridge or similar CRM (Customer Relationship Management) software to store all the information of the customers. […]

Benefits of Multi-tenant IP PBX Software

Top Benefits of Multi-tenant IP PBX Software

6 Benefits of Multi tenant IP PBX Software Over the years, companies across the spectrum have slowly been moving to unified communications systems to manage distributed teams. However, the trend gained rapid pace with the Covid-19 pandemic that accelerated digitization by several years in a few months. Business phone systems like Multi Tenant IP PBX […]

Get to Know About HoduPBX Billing Features – Join Webinar

HoduSoft Billing Webinar

Get to Know About HoduPBX Billing Features – Join Webinar Much confusion reigns about the role of billing in IP PBX software, especially when you use it in multi-branch operations or provide IP PBX as a service to business customers and to resellers and retailers down the chain. In such instances, you will find it […]

On-Demand Webinar: How Omni Channel Experience can enhance Customer Engagement?

On-Demand Webinar: Omni Channel Experience

Ultimate customer service is the key to business growth and out beat market competition. Whether you are handling a small business or an enterprise, customer engagement is the key. Once your business delivers a satisfying customer experience, it can easily improve sales and ROI. Besides, you never know which channel customers like to connect with […]

Install Your Own IP PBX and Transform Your Enterprise Operations

install your own ip pbx and transform your enterprise operations

Install Your Own IP PBX and Transform Your Enterprise Operations Enterprise operations need the best communication platform. Certainly, VoIP is the best thing that has happened to business and IP PBX simply transforms enterprise operations across the board. Current IP PBX software is much more than plain voice telephony. It is the all-in-one communication and […]

Role of Voice Broadcasting Software in Schools

Voice Broadcasting Software

Role of Voice Broadcasting Software in Schools Are you stuck with these questions? What is voice broadcasting? Why has it gained so much importance? Voice broadcasting is the platform to reach a large number of people in the shortest time. It can be used for promotion, updates, building closure, and sending information quickly. Voice Broadcasting […]

How You Can Deliver Great Customer Experience With Smart Automatic Call Distributor

How You Can Deliver Great Customer Experience With Smart Automatic Call Distributor If the contact center software is at the heart of call center operations then the skill mapped automatic call distribution (ACD) feature is the core of the software and can be leveraged to give customers a fine experience in addition to optimizing agent […]