Enterprise operations need the best communication platform. Naturally, VoIP is the best thing that happened to business and IP PBX simply transforms enterprise operations across the board. Current IP PBX software is much more than plain voice telephony; it is the all-in-one communication and collaboration platform you just cannot do without. You can buy and install a solution on-premise or opt for multi-tenant IP PBX software.
Better to own than subscribe
No doubt there are benefits to subscribing to hosted multi-tenant IP PBX software. The main and biggest pain point is the running costs. You pay more. Enterprises have plenty of communications between branches, departments, customers, and with vendors. The subscription model proves costly. It makes better sense, in this case, to own your IP PBX software even if it involves upfront costs. You can see as much as 50% to 75% cost reduction with your own on-premise IP PBX solution. With the IP PBX softphone system, it is estimated that you can save $ 1700 and more per month on long-distance and mobile telephony bills.
However, cost-saving is just one benefit. There are other benefits to using IP PBX software.
The problem with today’s communication is that customers, vendors, and members of large enterprises have freedom of choice of communication channels. One moment it may email, another moment it maybe chat or voice call. There may be social media posts or tweets that need to be attended. Managing such siloed communications can be a pain.
This is where unified communication steps in and change communications into a synchronous, fluid platform controllable through a single dashboard for everyone within the enterprise. In addition, one appreciable benefit is that employees are always accessible, regardless of where they are located – in the office or on the road or at home. You will like it and your customers will do it too.
Facilitate remote working
Yet another issue the large enterprises face is communication bottlenecks for employees, wherever they may be located, to serve customers or interact with each other. IP PBX again provides the perfect solution.
One of the best features of a modern IP PBX infrastructure is that it connects PSTN lines, softphones and IP Phones as well as mobile phones. You can permit remotely located employees or employees on the go to use their mobile phones to connect to the centralized IP PBX software and make use of data in the CRM for customer assistance. The same setup facilitates collaboration between employees. The setup covers phone, email, chat, and social media in addition to web conferencing through WebRTC. Integrated solutions reduce conferencing costs by 30% or so while contributing to about 20% and more by way of increased productivity. Remote work facilitation helps save 40 minutes of commute time and enhances efficiency.
As you go along you will discover new ways you can implement the broadcast, conference, and intercom features of the latest IP PBX to facilitate remote work and customer experiences.
Multiple branches and departments in a large enterprise pose no issues to multi-tenant IP PBX software. You keep each department, its database, call records, and contact list distinct while permitting interaction and call transfers as well as conferencing. You have centralized control.
Relieve employees of load
Employees within enterprises spend time answering phone calls for routine inquiries. Then there are calls they attend only to find that such calls are meant for someone else and the call has to be transferred. Consider the man-hours spent on such non-productive tasks and it adds up to a substantial amount.
IP PBX provides the right solution. You can put in place a dynamic IVR to let it handle incoming customer calls and provide self-service.
Then you can configure the call distribution so that calls straight away go to the right person. If that employee is not in the office, it goes to the mobile phone or lets someone else handle it. Exploring the direct inward dialing, call forwarding, blind/attended transfer, call park and call screening can let you set it up to reduce the load on employees. The result? They can handle more productive tasks with less stress.
This is just a sample of what the IP PBX software is capable of in transforming enterprise communications. It is the Swiss army knife of communications. Know how to use it, deploy it in-house, and transform your business.