Why Choosing the Right Multi tenant IP PBX Software Provider is Important for VoIP Service Providers admin November 2, 2020
Why Choosing the Right Multi tenant IP PBX Software Provider is Important for VoIP Service Providers
Multi Tenant IP PBX Software

Why Choosing the Right Multi tenant IP PBX Software Provider is Important for VoIP Service Providers

As a revenue-generating tool, the IP PBX software is priceless for VoIP service providers. However, your success depends a lot on the multi-tenant IP PBX software provider and the software they dish out. Is it to your taste? If not, you may not generate the hoped-for revenues.


Some IP PBX software solution providers assume that the software will be used by one business entity and will bundle in as many features as possible. While this is attractive for end-users, for VoIP service providers, it is a different perspective when they must offer IP PBX as a Service. This is where you look for software providers who incorporate modularity into the IP PBX. You have all features in the main bundle but you can offer selected portions as options to suit the needs of each client.

What features will your VoIP business need?

  • Support for all major brand IP phones
  • Billing and payment gateway integration, usage linked to billing and accounting
  • Multi-level IVR
  • Fax, SMS, email
  • Audio and video calls and conferencing
  • SMS and voice broadcast
  • Least cost routing features
  • Rate setting

Managing tenants and further sub-tenants, each with distinctive accounts and permissions as well as internal, independent records

Hosted or on-premise

It is up to you to decide whether you need a hosted solution that frees you of the burden of upfront capital investment, maintenance, support, and software upgrade, or whether you want an on-premise system you can purchase outright. In the case of the latter, running costs are low and you can maximize profit or charge lower and recoup investments over time. In the case of the former, you pay a higher running cost with the added benefit of enjoying the latest upgrades with no upfront capital costs for the software. Either way, it is profitable as can be seen from the fact that 70% of workers are remote-based. Importantly, you save on costs since payment is on data transmission, not time. Typically, during a conversation, participants are silent 50% of the time.

Read Also: 6 Features to Look in Multi-Tenant IP PBX Software Before You Buy


Regardless of whether you opt for hosted or on-premise software, quality of service support is a prime consideration. You simply cannot afford to have glitches that affect the quality of experience or downtime or anything else that results in the inability of customers to make and receive calls. This is where the quality of support kicks in. Look for vendors known for fast services that resolve problems, not just responses that lead nowhere. Some small but competent IP PBX software providers offer best-in-class service support. You may consider them instead of the big names.

Quality of software

The more the number of users, the higher is the load on the internet connection and the software. This is where multi-tenant IP PBX software that has the capacity to handle a higher number of concurrent calls and connections makes a difference. How the software is configured to handle slow internet speeds and improve clarity is another vital aspect. If this issue is not addressed then users on slow internet connections experience packet loss affecting sound quality and blame the software. Consider that you have users using PSTN, softphones, IP phones, and mobiles. The software vendor offering IP PBX software must naturally include all these and also offer disaster recovery so that calls can go through even in the absence of an internet connection.

The rate structure

Rates, as can be seen, vary widely. While it is important to consider the quality of software and support, rate structure plays a vital role in your profitability. It is a good idea to plan how you will deploy the multi-tenant IP PBX software for revenue generation and discuss costs with the vendor beforehand.

It is good to have an additional revenue generation tool but how much you earn from it depends on the IP PBX software provider, the quality of software, and their pricing structure for usage and for support. Draw up an agreement clearly specifying terms in order to avoid conflicts later on.

The ideal is a medium-sized IP PBX software provider known for being reasonable when it comes to price but for excellence in software quality and support. They need your business and you can get better as well as fast resolution-oriented responses.

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