Technology advances do help businesses and one such area is IP PBX. It was a step up from the staid old PSTN era. Then arrived a sort of mini-revolution by way of multi-tenant IP PBX software is hosted and on-premise flavors. Either way, you have vastly versatile IP PBX Software that can do so much more for you. Consider some of the benefits.
The vanilla IP PBX has plenty of features such as call waiting, caller ID, call parking, call pickup and transfer, call barring, and conferencing, to mention a new. Further, you have DID support and IVR as well as SMS in addition to voicemail. In a standard IP PBX solution, it may not be easy to allocate permissions for specific modules to specific users or groups of users. The multi-tenant IP PBX software is built to serve a variety of users in a hierarchical organization. Therefore, you get the benefit of modularity and capability to allocate resources and assign permissions for specific features.
Isolation and cohesion
The main users of multi-tenant IP PBX solution would be service providers offering IP PBX as a Service and large business enterprises with multi-branch operations. The multi-tenancy feature comes into good use allowing isolation and yet cohesion.
It is a tenant-sub-tenant model. Each tenant and sub-tenant is isolated as far as to call records, permissions, rates, and databases are concerned. Each one operates as an independent user. However, it is possible for the main tenant to collate records of sub-tenants as is seen in an enterprise with several branches. This makes for easy accounting, ease of use for users within a tenant group, and better management of communication.
In the same way, a service provider can have unlimited tenants and sub-tenants. A reseller becomes a sub-tenant and can further create sub-tenants with independence and freedom to assign rights and charge rates for various modules and services of the IP PBX software.
Either user can generate precise reports on a defined group of users within a sub-tenancy.
Users within a sub-tenancy have a compact phone list and their call data goes into their CRM. Particularly, the intercom feature becomes compact and easy to use since it is confined to a specified user group.
At the same time, the main tenant has an overview and control of CDRs of sub-tenants, their tenants, and their activity.
Revenue generation for service providers
Service providers have the freedom to offer IP PBX as a service, adding to their revenue stream in the process. Since it is multi-tenant, the IP PBX solution guarantees security and confidentiality for each defined sub-tenant. The main service provider can appoint resellers and define rate structure and this works in tandem with CDR, billing, and payment.
Billing and payment
Imagine a homogenous IP PBX serving thousands of users. It becomes a tough challenge to segregate call records of each user group and define rates for them (not to speak of assigning permissions and granting access to modules). The multi-tenant IP PBX does away with all these worries. Each tenant is responsible for payment to the IP PBX service provider. The service provider can fix rates and bill the tenant who, in turn, can make payment through the integrated gateway. Since billing is tied to CDR, it is helpful in automated invoice generation and also service requests through IVR or other means. The tenant may have sub-tenants who are charged differently and pay the main tenant. Here again, such sub-tenants have access to automated billing and payment gateways as well as issue resolutions or request handling.
Privacy and security
Since each tenant or sub-tenant is isolated to a degree and there is isolation you are assured of better privacy within user groups and security since the data of each tenant and sub-tenant remains distinctly separate.
Tenants and sub-tenants within a tree-branch structure have the freedom to use the software through a desktop computer, plugin IP Phones or use mobile phones. If you sign up for WebRTC inclusion then users can simply avoid having to invest in any hardware and use their existing computer/mobile to communicate through the browser interface.
The icing on the cake is that you can get this top of the line multi-tenant IP PBX as a hosted solution. This means no or minimum upfront investment and paying service providers from profits you earn.