Top Benefits of Multi-tenant IP PBX Software

6 Benefits of Multi-tenant IP PBX Software

Over the years, companies across the spectrum have slowly been moving to unified communications systems to manage distributed teams. However, the trend gained rapid pace with the Covid-19 pandemic that accelerated digitization by several years in a few months. Business phone systems like Multi-Tenant IP PBX (Internet Protocol Private Branch Exchange) can do much more at a fraction of the cost. Many companies now realize that having a modern phone system can help them unlock potential in many ways. In fact, the global PBX and IP PBX market are set to reach $7.7 billion by 2025 as per a report by ResearchAndMarkets.com.

The biggest advantage of IP PBX is VoIP technology, you can opt for hosted VoIP IP PBX or cloud, multi-tenant, or single tenant but, they all use VoIP. PSTN (Public Switched Telephone Network) has limited capability whereas IP PBX  is versatile. Let’s understand the IP PBX system in a little detail.

What is an IP PBX phone system?

Simply put, an IP PBX is a switching system for connecting Voice over IP and landline phones.

It uses only an IP data network to connect phones, unlike the traditional PBX system that uses both data and phone networks. Due to this, it leads to significant savings in cost and at the same time reducing network management efforts. 

Multi-tenant IP PBX

Multi-tenant IP PBX software can support many users with a single instance of the software. One can assign varying levels of permission for usage among the tenants. 

Multi-tenant IP PBX is useful for ISPs and ITSPs, who can use the existing infrastructure to IP PBX services. 

Let us look at some of the benefits of IP PBX.

Benefits of Multi-Tenant IP PBX

1. Advanced features

The vanilla IP PBX has plenty of features such as call waiting, caller ID, call parking, call pickup and transfer, call barring, and conferencing, to mention a new one. Further, you have DID support and IVR as well as SMS in addition to voicemail. In a standard IP PBX solution, it may not be easy to allocate permissions for specific modules to specific users or groups of users. The multi-tenant IP PBX software is built to serve a variety of users in a hierarchical organization. Therefore, you get the benefit of modularity and the capability to allocate resources and assign permissions for specific features.

2. Better productivity with Isolation and cohesion

The main users of multi-tenant IP PBX software would be service providers offering IP PBX as a Service and large business enterprises with multi-branch operations. The multi-tenancy feature allows isolation yet facilitates cohesion.

  • There is an Admin in HoduPBX Multi-Tenant IP PBX software who handles multiple customers (tenants) with the help of the software. Since it is a multi-tenancy architecture supporting a number of tenants, HoduPBX Multi-Tenant IP PBX software allows admin to provide certain rights and permissions to the tenants with multiple levels of administration. 
  • Each tenant under the Admin is logically isolated as far as call records, permissions, rates, and databases are concerned. However, they work in a cohesive system.
  • Tenants operate as independent service providers. They can create various extensions under them. Also, the tenants have the freedom to assign various rights and charge rates for different modules and services offered by them to their users. 
  • At the same time, the main admin can have an overview and control of CDRs of tenants and their users as well as their activities. Admin can collect the records of users for better management of communication. 

3. Revenue generation for service providers

Service providers have the freedom to offer IP PBX as a service, adding to their revenue stream in the process. Since it is multi-tenant, the IP PBX solution guarantees security and confidentiality for each defined sub-tenant. The main service provider can appoint resellers and define rate structure and this works in tandem with CDR, billing, and payment.

4. Billing and payment

Imagine a homogenous IP PBX serving thousands of users. It becomes a tough challenge to segregate call records of each user group and define rates for them (not to speak of assigning permissions and granting access to modules). The multi-tenant IP PBX does away with all these worries. Each tenant is responsible for payment to the IP PBX service provider. The service provider can fix rates and bill the tenant who, in turn, can make payment through the integrated gateway. Since billing is tied to CDR, it is helpful in automated invoice generation and also service requests through IVR or other means. The tenant may have sub-tenants who are charged differently and pay the main tenant. Here again, such sub-tenants have access to automated billing and payment gateways as well as issue resolutions or request handling.

5. Privacy and security

Since each tenant or sub-tenant is isolated to a degree and there is isolation you are assured of better privacy within user groups and security since the data of each tenant and sub-tenant remain distinctly separate.

6. Flexible use

Tenants and sub-tenants within a tree-branch structure have the freedom to use the software through a desktop computer, plugin IP Phones or use mobile phones. If you sign up for WebRTC inclusion then users can simply avoid having to invest in any hardware and use their existing computer/mobile to communicate through the browser interface.

The icing on the cake is that you can get this top-of-the-line multi-tenant IP PBX as a hosted solution. This means no or minimum upfront investment and paying service providers from profits you earn.

If you are keen to know more about the usage and functioning of IP PBX, get in touch with us. HoduSoft’s HoduPBX IP PBX software is available in both single and multi-tenant versions to meet the needs of all businesses. We have worked closely with over 200 businesses across 34 countries. We offer the best IP PBX phone software for your business with multiple add-on features and third-party integrations. 

HoduPBX PBX Software is easy to deploy on-premise or over the cloud, as per your existing network and infrastructure. Reach out to us over the phone at +91-886-672-8362 | +1-707-708-4638 or email [email protected] for a free consultation.

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