By admin Published on: September 7, 2020 Updated on: IP PBX Software
Top Benefits of Multi-tenant IP PBX Software

6 Benefits of Multi tenant IP PBX Software

Over the years, companies across the spectrum have slowly been moving to unified communications systems to manage distributed teams. However, the trend gained rapid pace with the Covid-19 pandemic that accelerated digitization by several years in a few months. Business phone systems like Multi Tenant IP PBX Software can do much more at a fraction of the cost. Many companies now realize that having a modern phone system can help them unlock potential in many ways. According to a report, the global PBX and IP PBX Software markets are set to reach $7.7 billion by 2025

The biggest advantage of the IP PBX system is VoIP technology. You can opt for hosted VoIP PBX system or cloud, multi-tenant, or single-tenant but, they all use VoIP. Many businesses that cannot switch to fully hosted PBX solutions are combining their existing PBX infrastructure with cloud functionality. This is known as a hybrid PBX system or a hosted PBX software. Moreover, if we compare IP PBX with PSTN, PSTN (Public Switched Telephone Network) has limited capability whereas IP PBX is versatile. Let’s understand the IP PBX system in a little detail.

What is an IP PBX phone system?

Simply put, an IP PBX is a switching system for connecting Voice over IP and landline phones. 

It uses only an IP data network to connect phones, unlike the traditional PBX system that uses both data and phone networks. This leads to significant savings in cost and at the same time reduces network management efforts. 

About multi tenant IP PBX software

Multi tenant IP PBX system can support many users with a single instance of the software. One can assign varying levels of permission for usage among the tenants.  Multi tenant phone system is useful for ISPs and ITSPs, who can use the existing infrastructure for IP PBX services.  Let us look at some of the benefits of IP PBX.

Benefits of Multi Tenant Phone System

#1. Advanced features

The IP PBX software has plenty of features such as call waiting, caller ID, call parking, call pickup and transfer, call barring, and conferencing, etc. Further, you have DID support and IVR as well as SMS in addition to voicemail. 

In a standard IP PBX solution, it may not be easy to allocate permissions for specific modules to specific users or groups of users. The multi tenant IP PBX software is built to serve a variety of users in a hierarchical organization. Therefore, you get the benefit of modularity and the capability to allocate resources and assign permissions for specific features.

#2. Better productivity with Isolation and cohesion

The main users of multi tenant IP PBX system would be service providers offering IP PBX as a Service.  Moreover, large business enterprises with multi-branch operations also choose multi-tenant IP PBX. The multi-tenancy feature allows isolation yet facilitates cohesion.

  • There is an Admin in HoduPBX Multi Tenant PBX software who handles multiple customers (tenants) using the software. Since it is a multi-tenancy architecture supporting several tenants, this software allows the admin to provide certain rights and permissions to the tenants with multiple levels of administration. 
  • Each tenant under the Admin is logically isolated as far as call records, permissions, rates, and databases are concerned. However, they work in a cohesive system. 
  • Tenants who operate as independent service providers can create various extensions under them. Also, the tenants can assign various rights and charge rates for different modules and services they offer. 
  • Simultaneously, the main admin can have an overview and control of the CDRs of tenants and their users. He can keep an eye on their activities. Besides, the admin can collect the records of users for better management of communication. 

#3. Revenue generation for service providers

Service providers have the freedom to offer IP PBX as a service, adding to their revenue stream in the process. Since it is multi-tenant, thePBX system guarantees security and confidentiality for each defined sub-tenant. The main service provider can appoint resellers and define rate structure that works in tandem with CDR, billing, and payment.

#4. Billing and payment

Imagine a homogenous IP PBX serving thousands of users. It becomes a formidable challenge to segregate call records of each user group and define rates for them (not to speak of assigning permissions and granting access to modules). The online multi tenant telephone system does away with all these worries. Each tenant is responsible for payment to the PBX service provider.

Also Read: Considerations in Choosing Multi-tenant IP PBX Software

The service provider can fix rates and bill the tenant who, in turn, can make payment through the integrated gateway. Since billing is tied to CDR, it helps in automated invoice generation and service requests through IVR or other means. The tenant may have sub-tenants who are charged differently and pay the main tenant. Here again, such sub-tenants have access to automated billing and payment gateways as well as issue resolutions or request handling.

#5. Privacy and security

Since each tenant or sub-tenant is isolated to a degree, you are assured of better privacy within user groups and security. It means that the data of each tenant and sub-tenant remain distinctly separate. The advanced features and capabilities of a multi tenant PBX system allow users to easily maintain data isolation. They can perform numerous tasks within the same account or organization at the same time. 

#6. Flexible use

Tenants and sub-tenants within a tree-branch structure have the freedom to use the software through different devices. For instance, they can use it via desktop computer, plugin IP Phones or use mobile phones. If you sign up for WebRTC inclusion, then users can simply avoid having to invest in any hardware. Instead, they can use their existing computer/mobile to communicate through the browser interface. The icing on the cake is that you can get this top-of-the-line multi tenant PBX as a hosted solution. This means no or minimum upfront investment and paying service providers from the profits you earn. 


If you are keen to know more about the usage and functioning of IP PBX, get in touch with us. The HoduSoft is available in both single and multi-tenant versions to meet the needs of all businesses. We have worked closely with over 200 businesses across 34 countries. We offer the best IP PBX phone software for businesses with multiple add-on features and third-party integrations. Users can get an on-premises PBX system or can get it installed over the cloud as per their specific requirements. 

Reach out to us over the phone at +91-886-672-8362 | +1-707-708-4638 or email [email protected] for a free consultation. 

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