ISO 27001:2022 ISO 9001:2015 Trusted by 350+ enterprises across 55+ countries
+91-972-416-4399 +1-707-708-4638 [email protected] Presence in IN, US, CA

One Omnichannel CX Suite For Every Conversation

HoduCC CX Suite is a customer experience platform that brings voice, chat, email, WhatsApp, SMS, and social conversations into one connected workspace. It helps teams automate customer interactions, route conversations intelligently, and use AI-powered insights to improve every customer journey.

Built for Enterprise contact centers BPOs MSPs ISPs ITSPs
5,000+concurrent calls
2,500+Agent seats
55+countries
350+Businesses/Clients

Trusted by organizations on six continents

Awards and recognition

Capterra Shortlist 2026
Software Advice Front Runners 2026
GetApp Category Leaders 2025
Software Suggest
Globee Awards 2023 Gold Winner – Information Technology
Unified Communications Product of the Year 2023
Internet Telephony Excellence Award 2023
NXTGEN BPO Confex and Awards 2023
CIO Insider – Top 10 UC Providers 2023
Digital.com Best Telemarketing Software
Indian Achievers Award 2021
Customer Contact Center Technology Award 2021
UBS Forums

How omnichannel helps

Your Customers Switch Channels. Their Context Shouldn't

A single customer issue rarely stays on one channel. In most contact centers, each hop starts a new record, a new queue, and a new explanation. HoduCC brings voice and digital engagement into one contact center platform.

WhatsApp

Customer reports a billing error and shares an invoice photo.

Web chat

Returns from the account portal. The bot recognizes the open case.

Voice

Routed by skill to a billing agent who already sees the invoice and chat.

Email

Confirmation and corrected invoice sent from the same case. Ticket closed.

Every channel, one suite

Multiple Channels. One Dashboard. Truly Omnichannel.

HoduCC CX Suite offers support for multiple channels, but it isn’t just another multi-channel platform. Our platform ties every channel you want onto one dashboard, ensuring every customer’s every conversation is recorded and seen when needed.

HoduCC / Agent · Priya S.ReadyBilling · Tier 2
MR
Meera RamanEnterprise plan · ID 20481
Open ticketBIL-02 duplicate payment, ref 7731
Invoice photo sharedTue 09:14 · bot
CH
Case recognised, escalatedTue 16:40 · bot to agent
VO
Call in progressWed 10:02 · you
EM
Statement request12 Aug · resolved
VO
Plan upgrade3 Jun · resolved
SM
Delivery reschedule18 May · resolved
Recordings
12 Aug
Statement request03:48 · transcript
3 Jun
Plan upgrade07:15 · transcript
Inbound · +91 98 …095804:12
Hi Meera, I have the invoice you sent on WhatsApp and the chat from yesterday.
Good. I was charged twice for March.
I see both entries against reference 7731. I’m raising the refund now.
How long will it take?
Five to seven working days. I’ll email the corrected invoice as soon as we finish.
Please send it to the accounts address on file.
Will do. Anything else on the account while we’re here?
Notes and disposition
Refund raisedFollow-up: email
Assist · live transcriptDuplicate payment confirmed on ref 7731. Suggested: ticket type BIL-02, refund 5 to 7 days, send corrected invoice by email.
CRM
Plan
Enterprise, 120 seatsRenews 14 Nov
Account
Raman Logistics LtdOwner: A. Desai
Ticket BIL-02
In progress
Knowledge
KB
Refund policy, duplicate paymentsupdated Jul
KB
Corrected invoice templateaccounts
1
VoiceInbound, outbound, and blended calling over a CX Suite and WebRTC webphone. No desk phone required.
2
Video CallingOne-to-one video calls launched straight from the agent screen, for conversations voice alone doesn’t resolve.
3
SMSTwo-way SMS to support workflows, outbound campaigns, automated transactional messaging, plus outbound SMS broadcast.
4
ChatbotReal-time website and in-app chat widget with bot escalation, so a browsing visitor becomes a tracked case, not an anonymous thread.
5
WhatsApp BotWhatsApp Business messaging with bot-first response and handoff to a live agent, full case history included.
6
WhatsApp Broadcast Outbound WhatsApp campaigns and notificationssent to opted-in contacts and logged against the same customer record.
7
Email Unified inbox with auto-ticket creation, SLA tracking, routing rules, and AI-generated thread summaries.
8
Social MediaFacebook, Instagram, X, Telegram, and every major platform your customers use, connected into the same queue as every other channel.

Meet HoduCC CX

Everything Your Customer Experience Operation Needs

Inbound, outbound, and blended operations run on the same HoduCC platform, giving you a single customer record and a single administration console.

HoduCC / SupervisorLiveTenant: Northgate BPO
318active interactions
0:42avg wait
94%service level
212agents online
Unified queue
Invoice correction, order 44812Billing queue · waiting 0:12
Priority
VO
+44 20 7946 0958Enterprise support · skill: EN, SLA
In progress
CH
Portal login failureBot handoff · web chat
Assigned
EM
Contract renewal queryAccounts · email
Queued
SM
Delivery rescheduleLogistics · SMS
Queued

Agent workspace

The Agent Screen Fit For Cross-Channel Cases

The HoduCC agent screen puts the customer, the conversation, the tools, and the assistance in one place. No second application, no tab switching, no asking the customer to repeat themselves.

HoduCC / Agent · Priya S.ReadyBilling · Tier 2
MR
Meera RamanEnterprise plan · ID 20481
Open ticketBIL-02 duplicate payment, ref 7731
Invoice photo sharedTue 09:14 · bot
CH
Case recognised, escalatedTue 16:40 · bot to agent
VO
Call in progressWed 10:02 · you
EM
Statement request12 Aug · resolved
VO
Plan upgrade3 Jun · resolved
SM
Delivery reschedule18 May · resolved
Recordings
12 Aug
Statement request03:48 · transcript
3 Jun
Plan upgrade07:15 · transcript
Inbound · +91 98 …095804:12
Hi Meera, I have the invoice you sent on WhatsApp and the chat from yesterday.
Good. I was charged twice for March.
I see both entries against reference 7731. I’m raising the refund now.
How long will it take?
Five to seven working days. I’ll email the corrected invoice as soon as we finish.
Please send it to the accounts address on file.
Will do. Anything else on the account while we’re here?
Notes and disposition
Refund raisedFollow-up: email
Assist · live transcriptDuplicate payment confirmed on ref 7731. Suggested: ticket type BIL-02, refund 5 to 7 days, send corrected invoice by email.
CRM
Plan
Enterprise, 120 seatsRenews 14 Nov
Account
Raman Logistics LtdOwner: A. Desai
Ticket BIL-02
In progress
Knowledge
KB
Refund policy, duplicate paymentsupdated Jul
KB
Corrected invoice templateaccounts
1
Customer ProfileIdentity, plan, and open ticket shown before the agent says hello.
2
Conversation HistoryEvery channel in one timeline, including bot handoffs and recordings.
3
Call ControlsHold, transfer, conference, and record without a desk phone.
4
Current InteractionThe live conversation, whether it is a call, a WhatsApp thread, or a chat.
5
Notes and DispositionSummaries, transcripts, and action items visible to you & supervisors.
6
Agent Scripts Call and chat script template for outreach and responses.
7
CRM informationBuilt-in CRM or your existing CRM; all data on the same panel, no switching.
8
TicketsBuilt-in ticketing so follow-ups never leave the platform.

AI in HoduCC

The AI Layer That Transcribes, Scores & Explains Every Case

AI in HoduCC is designed to support customer interactions across different stages of the contact center workflow, with everything designed to help connect customer conversations with the work your teams perform.

Customerstarts on any channel
AIself-service and intent
Agentwith live assistance
AIsummary and quality
Business insightreporting and decisions

01Before the agent

Resolve routine requests without a queue

Bots answer and qualify; IVR captures intent so the interaction lands on the right skill first time.

Bots answer and qualify; IVR captures intent so the interaction lands on the right skill first time.

02During the conversation

Put the answer next to the agent

Transcription and the assistance panel keep the agent in the conversation instead of a search box, with CRM and case history on the same screen.

Transcription, suggested next step and CRM context on the agent screen.

  • Voice transcripts for calls and voicemail
  • Agent assistance with suggested next step
  • Knowledge and CRM context in the workspace
  • Supervisor live call monitoring

03After the conversation

Score every interaction, not a sample

Every completed interaction is categorized by intent, scored, and summarized so the next person doesn’t read the whole chain.

Recordings, quality analysis and surveys feed one real-time reporting view.

  • Automatic categorization and intent labeling on every interaction
  • Quality scoring with AI-generated reasoning attached
  • Long email threads summarized automatically
  • Sentiment analytics for all calls, escalating the issues instantly

Who HoduCC is built for

One CX Platform. Configured to How You Operate

Channel mix, compliance drivers, and the outcome that matters differ by vertical. HoduCC is configured to each during implementation, from routing and recording rules to the integrations your sector relies on.

Centralized customer engagement across teams, locations and channels.

One deployment for every business unit, with teams, skills and reporting structured the way the organization is, and remote or hybrid agents on the same webphone as the office floor.

  • Single-tenant deployment on cloud or on your own infrastructure
  • Skill-based mapping across departments, languages and tiers
  • Salesforce, Zoho, Microsoft Dynamics 365, HubSpot, Pipedrive, Bitrix24, Zendesk and Freshdesk, or the Built-In CRM
  • 100% voice logging and quality analysis for compliance and coaching

HoduCC for Enterprise Contact Centers

Security and compliance

Your Customer Data. Your Deployment Control.

For insurance healthcare banking and telecom buyers, where conversation data lives and how consent is handled are gating questions. HoduCC CX Suite answers them with deployment models and platform controls, not with policy promises.

Deployment & Data Residency

Records stay in your infrastructure.

On-premise and private-cloud deployment keep customer records, recordings and transcripts inside your own environment, under your own retention and residency policy, with no third-party data processor added to your compliance scope.

On-premise and private-cloud deployment keep records, recordings and transcripts inside your environment, under your own retention policy.

  • No additional data processor in scope
  • Retention and residency set by you
  • Cloud, on-premise or hybrid deployment

Compliance controls

Support compliant campaigns and conversations.

Outbound and inbound controls are part of the platform: Do Not Call list scrubbing, call recording disclosure automation, and region-specific compliance settings configured to your framework.

DNC scrubbing, recording disclosure automation and region-specific settings.

  • Automatic DNC list scrubbing and caller ID controls
  • Call recording disclosure automation
  • Tenant-level isolation with configurable recording and retention rules

Certified processes

Built and supported under certified processes.

HoduSoft’s information security and quality management systems are certified, so the vendor side of your risk assessment is documented before the first workshop.

HoduSoft’s information security and quality management systems are certified.

ISO/IEC27001:2022 ISO9001:2015

Access controls, audit trails, consent handling and data residency options are scoped during implementation and configured based on your requirements, supported platform capabilities and selected deployment.

Customer stories

What HoduCC Looks Like in Production

Three customer operations, in their own words: what they run on HoduSoft, how they use it and what changed for their agents, their customers and their cost base.

OperationGlobal accounts team, One Voice (Aizan), North America
Used HoduCC forCustomer-specific configuration and custom changes on a provider deployment
OutcomeCustom changes made promptly by the HoduSoft team, with responsive ongoing support
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away. Steve Vine, Global Account Director, One Voice (Aizan)
OperationDealer customer service and sales contact center
Used HoduCC forBrowser-based WebRTC webphone in place of IP desk phones
OutcomeRemoved IP phone hardware cost across agent seats, with ongoing vendor support
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required. Gautam Singh, Project Manager, D D Motors
OperationProvider serving geographically distributed companies over MPLS, internet and 4G
Used HoduSoft forHoduPBX multi-site voice platform alongside the HoduCC contact center suite
OutcomeDistributed teams and customers on one voice platform across mixed connectivity
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services. Mike Tesliuk, Founder, Brdsoft

Implementation

Move to HoduCC Without a Rebuild

Deployment is planned around your channels, telephony and integrations, with your existing routing logic, teams and reporting mapped before anything goes live.

1

Assess

Channels, volumes, tenants, telephony and systems to connect.

2

Configure

Tenants, teams, skills, IVR, dialers and reporting to match your operation.

3

Integrate

CRM, ticketing, SIP trunks, WhatsApp and custom systems.

4

Test

Routing, recording, capacity and agent workflows validated with your team.

5

Deploy

Cloud, on-premise or hybrid go-live, by site or by tenant.

6

Optimize

Quality analysis, surveys and reporting used to tune the operation.

24×7 Support

Round-the-clock support from the engineers who build the platform.

From deployment and onboarding to ongoing operational support, work with a team that understands the platform and your business requirements.

From deployment and onboarding to ongoing operational support, work with a team that understands the platform and your business requirements.

  • 24×7 coverage across three time zones
  • In-house engineers, not an outsourced help desk
  • Named account contact and escalation path
  • Onboarding and training for admins, supervisors, and agents

Commercial model

Licensed software.

HoduCC is licensed software deployed on your infrastructure. Pricing is scoped to deployment type, seat count, channels and integrations, so growth and seasonal peaks do not reprice the platform.

Licensed software on your infrastructure, scoped to deployment type, seats, channels and integrations.

  • Scoped to deployment, seats, channels and integrations
  • Cloud, on-premise or hybrid under the same model
  • Multi-tenant licensing for BPOs and service providers
Request a Quote

Frequently asked questions

Answers for Evaluation Teams

The questions that come up first from IT, operations and procurement. Anything not covered here is a good reason to book a demo.

What is an Omnichannel CX Suite?

An omnichannel CX (Customer Experience) suite is a platform that brings voice, email, live chat, SMS, WhatsApp, social media, and other customer communication channels into one unified interface. It enables agents to manage every customer interaction from a single workspace while maintaining complete conversation history across channels.

How is an omnichannel CX platform different from a multichannel platform?

An omnichannel platform connects all customer communication channels into one continuous conversation, allowing customers to switch channels without losing context. A multichannel platform supports multiple channels but often manages each interaction independently.

Why is omnichannel customer experience important?

Customers expect consistent service regardless of how they contact your business. An omnichannel CX platform helps organizations deliver seamless interactions, reduce customer effort, improve agent productivity, and create more personalized customer experiences.

Which communication channels does HoduCC Omnichannel CX Suite support?

HoduCC Omnichannel CX Suite supports voice, email, live chat, WhatsApp Business, SMS, Facebook Messenger, Instagram, Telegram, and other digital communication channels, enabling agents to manage customer conversations from one unified interface.

How is the HoduCC-Omnichannel CX Suite different from other omnichannel contact center solutions?

Unlike one-size-fits-all platforms, the HoduCC Omnichannel CX Suite lets you pay only for what you need, customize modules to match your exact requirements with no bloat and no extra costs, while unifying voice, chat, email, social, and SMS in one platform.

Does HoduCC support AI-powered customer engagement?

Yes. HoduCC includes AI-powered capabilities such as chatbots, interaction analytics, speech analytics, automated quality scoring, conversation categorization, and email thread summarization to help organizations improve customer service and operational efficiency.

Which CRM platforms integrate with HoduCC?

HoduCC integrates with leading CRM platforms including Salesforce, Zoho CRM, HubSpot, Zendesk, Freshdesk, and Microsoft Dynamics. API-based integrations are also available for connecting with existing business applications.

Can HoduCC integrate with WhatsApp Business?

Yes. HoduCC integrates with WhatsApp Business to support customer support, automated conversations, notifications, chatbot interactions, broadcasts, and live agent engagement through a unified omnichannel interface.

Does HoduCC support cloud, on-premise, and hybrid deployment?

Yes. HoduCC offers flexible deployment options including cloud, on-premise, and hybrid environments, allowing organizations to choose the model that best fits their security, compliance, and operational requirements.

What industries can use HoduCC Omnichannel CX Suite?

HoduCC is suitable for organizations across industries, including retail, healthcare, banking, financial services, insurance, telecommunications, BPOs, logistics, education, government, and e-commerce, that require seamless customer engagement across multiple communication channels.

How does intelligent routing improve customer experience?

Intelligent routing automatically directs customer interactions to the most appropriate agent based on skills, availability, business rules, customer intent, or IVR selections. This helps reduce wait times, improve first-contact resolution, and enhance overall customer satisfaction.

Does HoduCC support Single Sign-On (SSO)?

Yes. HoduCC supports Single Sign-On (SSO) using standards such as SAML 2.0 and OpenID Connect (OIDC), enabling secure and centralized authentication with supported identity providers.

Can I use my existing SIP trunk provider?

Yes. HoduCC supports Bring Your Own SIP (BYOS), allowing businesses to connect their preferred SIP trunk provider while continuing to use their existing business phone numbers.

How does AI improve customer experience?

AI improves customer experience by automating routine inquiries, assisting agents during conversations, analyzing customer interactions, identifying trends and sentiment, and providing insights that help organizations deliver faster, more personalized support.

Why choose HoduCC Omnichannel CX Suite?

HoduCC combines omnichannel communication, AI-powered analytics, intelligent automation, flexible deployment options, CRM integrations, and enterprise-grade scalability in a single platform. Unlike many cloud-only solutions, HoduCC also supports on-premises and hybrid deployments while offering modular capabilities that can be tailored to business requirements.

A Customer Experience Platform Built Around the Way Your Business Actually Operates

Omnichannel engagement, AI, multi-tenant control and cloud or on-premise deployment, licensed for your own infrastructure by a vendor serving enterprises and service providers since 2015.

Enterprise teamsBPOsMSPsISPsITSPs

Next step

Tell us your channels, volumes, tenants and deployment model. A specialist will walk you through HoduCC configured for that operation, or size a license for it. Technical questions welcome.

Book a Demo Request a Quote

Prefer to start with a conversation? Talk to a CX specialist