7 Solid Reasons To Use Multi Tenant IP PBX System for Your Business Unified Communications is becoming more and more important in reshaping the modern business landscape. The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030. Multi tenant IP PBX software is […]
Hosted PBX vs SIP trunking: 7 Key Differences & What Your Business Should Choose? Business communication has rapidly evolved in the past few decades. As more and more businesses are adopting VoIP technology, organizations are under tremendous pressure to choose between hosted PBX and SIP Trunking. Both options offer advanced features that help to upgrade […]
Get The Right Call Routing System For Your Business Regardless of how big or small your company is, your customers expect accessibility to connect with the proper agent when required. But do the customers receive the same accessibility during the seasonal spikes of the call center? Unfortunately, most businesses fail to deliver consistent customer service […]
Gartner’s GetApp Ranks HoduCC #1 Category Leaders in Predictive Dialer HoduSoft, a leading unified communications software maker, today announced that their Call & Contact Center Software, HoduCC has been ranked as the No. 1 Predictive Dialer Software in GetApp’s Category Leader list, published by Gartner Digital Markets Report. HoduCC is an advanced, next-generation call […]
HoduSoft partners with ITWerks to serve the UC Market in Singapore’s Territory HoduSoft, India-based Unified Communications products maker, announced its collaboration with ITWerks Pte Ltd, a global provider of end-to-end software and cloud technology solutions. The partnership aims at harnessing innovative UC technology for enabling businesses to modernize and reshape their communications. With this […]
7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX The customer experience (CX) has become a key differentiator in driving business success. 73% of consumers have admitted that CX influences their purchasing decision. What do modern customers imply by good customer service experience? Greater convenience, faster resolution, and consistency. Today, businesses have […]
UCaaS, CCaaS, CPaaS – What’s the Difference? With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. All these technologies are […]
7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service. An omnichannel contact center software serves as […]
How to Handle Escalated Calls in Call Center? Dealing with escalated calls is something that even the best call center businesses have to navigate. For businesses of all sizes, keeping customers happy and satisfied all the time is easier said than done. It’s undeniably true that when a company provides its customers with a product […]
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