HoduCC named Best Telemarketing Software by Digital.com Little did we know six years back, when HoduSoft started its journey that we will become part of the growth stories of the most enterprising companies in the world. The latest recognition comes from Digital.com. HoduSoft’s HoduCC omnichannel contact center software has been named the best telemarketing software […]
6 Amazing Benefits of Auto Dialer Software for Outbound Call Centers In today’s highly competitive business landscape, effective communication is the key to success. Since customers these days expect proactive customer service support, outbound call centers are increasingly using auto dialer software as a transformative solution. Its unparalleled efficiency and streamlined operations have revolutionized the […]
How important are auto dialers for call center software The pace of technological change in the last few years has been astounding. We have come a long way from the ‘no internet’ and ‘intermittent internet’ connection era. For businesses to generate sales leads, the erstwhile channels of in-person meets or phone calls have become a […]
EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software Branding has long been used by businesses to drive emotional connection and brand recall in customers. However today, it has moved from invoking an emotion to reputation building. Customers interact with organizations both online and offline—they read reviews, vouch for experiences and join the […]
Best PBX Phone System For Small Business In today’s digitized world, an advanced business communication system is vital. A dedicated IP PBX Phone System lends reliability and consistency to communication for Small businesses. According to SoftwareAdvice, most people in the industry expect the US landline telephone network will cease to exist by 2027. Internet-based voice […]
Call Center and Contact Center Software Difference Complete Guide Customer service is an integral part of the business. In the time of online retail and social media, most businesses realize the hidden value in customer service and its positive correlation to business success. Over 50% of customers across all age groups prefer phone communication to […]
How Work from Home Contact Center Software Can Solve Remote Work Challenges? The Covid-19 has altered our work life in many ways. Most of us are still working in the pandemic-ushered work from home mode. What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad […]
HoduCC makes it to Gartner’s Category Leaders & FrontRunners List There is nothing more rewarding than knowing that you are truly serving your customers well. HoduCC – the Call Center Software and Contact Center Software has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital […]
6 Features to Look in Multi-Tenant IP PBX Software Before You Buy In simple terms PBX (Private Branch Exchange) is a telephone system that is used within a company to connect users through voice on local lines. It has long been used in organizations of all size to enable specialized switching among users, who just […]
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