Unicef eliminates manual processes to streamline for better monitoring and quality assurance The United Nations Children’s Fund (UNICEF) is a United Nations agency which works on providing humanitarian and developmental aid to children worldwide. The United Nations Children’s Fund (UNICEF) is a United Nations agency which works on providing humanitarian and developmental aid to children […]
YAXXA enters new territories by overcoming operations issues Radically, YAXXA aims at connecting the business world with a wide range of tech-savvy solutions that incorporate Cloud PBX, Unified Communication, IoT, Connectivity, and many more. by presenting dynamic, modular, smart, and influencing solutions through innovative technology offerings. No matter where and which clients they serve, they […]
What Are the Top 16 Call Center Features you Need to Know in 2022? With the pandemic, call centers had to suddenly equip themselves to handle a plethora of queries as the nature of interactions changed. Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, […]
HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC, USA We are still a few months away before we can bid adieu to 2021, but it seems the HoduSoft team has much to thank its customers and partners for. HoduCC, our Omnichannel Contact Center Software has been recognized with the 2021 CUSTOMER Contact Center […]
The ultimate guide to the omnichannel contact center software Modern consumers are technologically inclined and driven by efficiency. In response, they expect seamless interaction across channels. Customer care executives should be able to give them the service they anticipate. The use of omnichannel contact center software makes it simple to keep up with the expectations […]
Everything You Need To Know About An Outbound Call Center Many of you may still remember at least one instance of the persuasive call from an agent who would influence your buying decision sitting miles across. I still remember the day, when a call center agent nudged me into enrolling in an executive learning program. […]
Why should you move from Legacy PBX to Modern Contact Center Software? The one point every business harping upon over the last two years unanimously is customer experience. Any customer service leader will tell you that customer experience has always been a second fiddle— the lowest rung in the rank of elites among sales, marketing, […]
HoduSoft named ‘Emerging Company’ by Indian Achievers’ Forum HoduSoft, an India-based growing enterprise communication and information technology company, bagged the Indian Achievers’ Award for 2021 as the ‘Emerging Company’ for its outstanding achievement and contribution in nation building. “As an Indian and a Co-Founder of an India-grown company, it gives us immense satisfaction to be […]
Top 10 Tips to Improve the Productivity of Your Call Center Agents Often you may feel running machines is an easier task than managing a call center customer service agent team. Many organizations face the issue of low call center productivity even after spending millions on boosting CX and call center Agents’ productivity. According to […]
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