HoduCC-Omni Channel Contact Center Software is now in Gartner entity Capterra’s Emerging Favorites in Predictive Dialer category
Every recognition is hard-earned, and it means much more when you find noteworthy mention by someone you admire. Gartner Digital Markets entity Capterra listed our Predictive Dialer Software as an Emerging Favorite in its 2021 list published recently. What makes it more special is that the recognition is based on the reviews of users.
Capterra analyzed over 132 products to come up with the highest-ranking products. Emerging Favorites make up the list on account of their satisfaction levels by the users. Sometimes, they are rated even higher than top performers.
“It is the hard work of Team HoduSoft that always strives to deliver the most innovative solutions to our customers. Predictive Dialer Software has been built by top experts to adequately meet the needs of customers. We firmly believe that the success of our clients is a key to a fruitful relationship. I am grateful to all our customers and partners for trusting us,” HoduSoft Co-Founder and Chief Business Officer Kartik Khambhati said on the development.
HoduCC Predictive Dialer Software scores high on Capterra list
HoduCC emerged as the Emerging Favourite based on Capterra Shortlist methodology which blends i) user ratings and ii) popularity. Capterra plots the top products on a chart for buyers to view which products are strongest on each component. The chart acknowledges the nuance and individuality of buyer preferences and makes it easier for buyers to discover the best software for their needs.
- The rankings take into consideration overall user ratings of products based on reviews written in the last 24 months.
- The users score products on a scale of 1 (lowest) to 5 (highest).
- The popularity portion considers the average monthly search volume for each product keyword extracted by search and the vendor position on the search engine results page (SERP). It shows user interest and relevance to judge the product’s popularity. Each score (Ratings and Popularity) is weighted and scaled to a value between 1-50.
Businesses with a large call volume benefit from Predictive Dialer Software. As part of the functionality, the dialer can anticipate when to place the next call. Depending on the number of agents and the specified average talk time, it adjusts its calling pattern. It may dial the number more frequently if the agent is available and the call is short. In the same way, if agents are not available or the average talk time is longer, it adjusts accordingly and ensures that the customer is kept on hold less or at all.
The Roadmap Ahead
When interacting with customers is just a click away, it is essential to keep up with the changing technologies that help to serve on board. When you build a long-lasting relationship with a customer using their favorite platform, you can become their first choice and build a long-lasting relationship. To turn your customers into loyalists, you need a reliable platform that is intelligent and accessible.
“Our company constantly introduces new technologies to help meet the demands of the ever-changing business environment. Based on the evaluation, features such as automated calling and reporting capabilities are weaved in the HoduCC Contact Center Software to give higher RoI to our customers,” he continued.
Hodusoft’s award-winning call center software is designed to handle high volumes of calls for business across multiple platforms. HoduSoft ensures its Call and Contact Center System offers advanced features, security, and intelligence as one of the top VoIP (Voice over Internet Protocol) providers worldwide.