Exhibiting
Africa Tech Festival 2026
17–19 Nov 2026
CTICC, Cape Town
Booth F50
Key Takeaway We’ve worked with AI features across calls, chats, email, and WhatsApp, and the pattern is consistent. Some use cases quietly save hours every day. Others look great in a demo and annoy everyone in production. Below, we group use cases four ways (by moment in the interaction, industry, team, and support workflow) so […]
Key Takeaway Ameyo does the basics well: solid dialers, readable supervisor reports, a long customer list. The questions start around week three on a live floor. Who can edit this IVR flow? Why does that report need a ticket? What will next year’s renewal cost? Ameyo is now Ameyo by Exotel, and Exotel’s own focus […]
Key Takeaway While Avaya historically powered thousands of call centers, key structural and financial limitations have forced businesses to seek alternatives. HoduSoft is a strong Avaya alternative for businesses that need Avaya imposes high Total Cost of Ownership (TCO), strict minimum seat requirements, hardware lock-ins, and zero built-in multi-tenancy. Moreover, communication needs have changed: more […]
Auto dialer vs predictive dialer vs power dialer: how each works, talk-time benchmarks, compliance limits and which one fits your team size and campaign.
It is late in the evening when a fleet manager notices that one of his trucks has stopped reporting its location. The truck is carrying goods across a border. He does what he has always done and posts in the WhatsApp group his tracking provider created for his company. The message lands on a company […]
Key Takeaways Customers expect to contact a business through the channel that suits them and receive a consistent answer. A customer might begin with a website chat, continue through email, ask for an update over WhatsApp, and finally call an agent. If every interaction is handled in isolation, the customer has to start over each […]
The contact center market is being reshaped, and service providers are at risk of ending up on the wrong side of that transformation. Billions of dollars are flowing into CCaaS platforms. Every analyst report frames this as an opportunity for everyone in the technology ecosystem. For telecom operators, MSPs, and ISPs, it is the opposite. […]
Do you know? Companies using AI see a 37% drop in first response times vs. non-automated ones. Customers get help faster, agents tackle complex issues, and satisfaction scores soar. From logistics firms handling Black Friday queries to banks automating OTPs via gateways, AI chatbots solve routine tasks instantly, freeing talent for high-value work. This guide […]
Key Takeaways A traditional call center runs on agents, queues, and phone lines. An AI call center runs on automation, natural language processing, and cloud infrastructure that never clocks out. Both still exist in 2026; the question isn’t which one is “better” in the abstract, it’s which one fits your call volume, your industry, and […]
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