Exhibiting
Africa Tech Festival 2026
17–19 Nov 2026
CTICC, Cape Town
Booth F50
Mega sports events like the Commonwealth Games bring the world together. They feature thousands of athletes from different nations, millions of fans flooding multiple venues, and global broadcasters capturing every heart-pounding moment. However, behind the glory lies a massive communication challenge: how do you handle explosive traffic spikes, omnichannel fan demands, and 24/7 operations across […]
Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment.”- Jeff Toister, customer service author, trainer, and consultant This timeless wisdom underscores why contact center software has undergone such dramatic changes over the decades. As businesses strive to deliver exceptional service amid rising customer demands, technology has stepped […]
If you are a business evaluating your communication setup, it is quite natural to feel confused about whether to adopt PBX or PABX. These terms are often used interchangeably by vendors, consultants, and even documentation, making the decision seem more complicated than it actually is. Yet, choosing the right system matters, because your phone infrastructure […]
Whenever clients face any issue with their Managed Service Providers (MSPs), they raise a support request, which is also known as ticket. Until and unless the issue is resolved, the ticket remains open. For MSPs, the goal is to have as few tickets in the ‘Open’ status as possible. Customers expect fast responses. The issues […]
To be real, running an ITSP business in 2026 isn’t what it used to be. Your customers want more features, better reliability, and lower prices all at once. You? You’re stuck managing hardware, juggling maintenance costs, and wondering how to squeeze more revenue from the same infrastructure. Well, cloud-based PBX for ITSPs is changing the […]
“Artificial intelligence and generative AI may be the most important technology of any lifetime.” This quote by Marc Benioff, noted internet entrepreneur and the CEO of Salesforce, is also apt for IP PBX solutions. AI and automation are reshaping how telecom providers deliver, scale, and manage communication services. Especially within IP PBX hosted environments. The […]
“What gets measured gets managed.” In betting contact centers, this quote by legendary management guru Peter F. Drucker is so true. The key performance indicators (KPIs) a betting organization tracks can make or break it. Tracking the wrong KPIs means chasing behind vanity metrics. Tracking the right ones results in improved player experience, reduced churn, […]
Every online betting and gaming company knows the scene too well. A sudden glitch during a live bet, a delayed withdrawal, or a suspicious account lock. Within seconds, their contact centers are flooded with calls, chats, and messages filled with frustration. When stakes are high and response times lag, even the most loyal players can […]
“AI is one of the most important things humanity is working on. It will transform every industry.” This quote by Google’s CEO Sundar Pichai couldn’t be more true for the online betting and gaming industry. It’s an industry that runs 24/7, deals with massive traffic spikes, and faces relentless customer queries from account issues to […]
Please share a few details and your download will begin.
