7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX The customer experience (CX) has become a key differentiator in driving business success. 73% of consumers have admitted that CX influences their purchasing decision. What do modern customers imply by good customer service experience? Greater convenience, faster resolution, and consistency. Today, businesses have […]
UCaaS, CCaaS, CPaaS – What’s the Difference? With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. All these technologies are […]
7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service. An omnichannel contact center software serves as […]
How to Handle Escalated Calls in Call Center? Dealing with escalated calls is something that even the best call center businesses have to navigate. For businesses of all sizes, keeping customers happy and satisfied all the time is easier said than done. It’s undeniably true that when a company provides its customers with a product […]
Contact center software plays a crucial role in driving success for businesses across all sectors, including insurance. Today’s modern customers demand fast, efficient, and seamless service experiences. According to a report, 8 in 10 consumers (81%) are willing to pay more to organizations that offer superior customer experience (CX). To meet the rapidly evolving expectations of […]
Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software Yet another recognition! Yet another proud moment! It’s pretty exciting to see that HoduSoft has bagged the 6th rank in GetApp’s Category Leader list for contact center software, published by Gartner Digital Markets Report. What makes this recognition so special for us is that […]
What is PSTN – A Complete Guide Do you know the first commercial telephone service in the world began in Hamilton, Ontario, Canada on June 20, 1877? This service was based on the patent Alexander Graham Bell received in 1876. On 10th March 1976, Bell spoke the first words via a telephone. And, these words […]
Top Call Routing Strategies to Improve Customer Experience An exceptional customer experience (CX) is critical to a business’s immediate and long-term success. Here are some stats to drive the point home. As per a recent stat more than 60 percent of brand loyalty is connected to CX. As per another latest data, businesses that excel […]
ABS India collaborates with HoduSoft in a strategic move as a Value-Added Reseller HoduSoft, a leader in the Unified Communications software market, recently collaborated with ABS India, a leading enterprise communication solutions provider. The strategic partnership aims to benefit HoduSoft’s expansion ambitions by accessing ABS India’s existing customers and partner network pan India. The new […]
Advantages of a Business Telephone System for Growing Your Small Business In the era of fierce digital competition, communication is the key to success for businesses, especially the small ones. Among all the communication channels and methods, the telephone system for business is the quickest and the most preferred medium for businesses. Not only does […]
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