What Call Center KPIs You Need to Track to Improve Performance? To ensure the effectiveness and efficiency of a call center, it is vital to analyze its Key Performance Indicators (KPIs). Everybody including the call center managers, supervisors, or decision-makers is aware of the importance of analyzing call center KPIs. However, they may not be […]
HoduPBX Multi-Tenant Software won the Internet Telephony Excellence Award 2020 We are proud to proclaim that HoduPBX is honored Internet Telephony Excellence Award 2020 for delivering an exceptional IP communication solution by Internet Telephony magazine. Since 1998, INTERNET TELEPHONY magazine has been the IP Communications Authority. And, receiving the award from such reputed incorporation is […]
How Voice Broadcasting Software Can Help You Send Personalized Voice Messages On Holiday Season Voice broadcasting software is a useful tool that assists in sending pre-recorded voice messages to your consumers. It provides a mass communication technique that allows users to send personalized calls to a vast number of people at a time. It connects […]
Importance of Real-Time Reports & Analytics in Transforming Contact Centers Just imagine this scenario—it’s the first working day for several new agents at your contact center. Upon logging in, they’re overwhelmed by a huge volume of calls and the abandonment rates along with call wait times go through the roof. Is there anything you can […]
Why Choosing the Right Multi tenant IP PBX Software Provider is Important for VoIP Service Providers As a revenue-generating tool, the IP PBX software is priceless for VoIP service providers. Also known as the IP PBX system, it helps businesses centralize calls by preventing the need for installing individual phone lines. However, your success depends […]
How Hoducc Zoho Phonebridge Integration Improves Productivity For Contact Centers In today’s highly competitive environment, as companies jostle to grab a pie of the customer relationship becomes integral. It is exactly why most companies prefer to use Zoho Phonebridge or similar CRM (Customer Relationship Management) software to store all the information of the customers. […]
The Numerous Benefits of Using Voice Broadcasting Software for Business, Governments, Healthcare There are different ways to reach out to mass audiences. You can use newspapers and use Radio and TV. You can use digital channels such as Whatsapp, SMS, email, and, of course, the standard phone call. All these have some shortcomings or others. […]
6 Benefits of Multi tenant IP PBX Software Over the years, companies across the spectrum have slowly been moving to unified communications systems to manage distributed teams. However, the trend gained rapid pace with the Covid-19 pandemic that accelerated digitization by several years in a few months. Business phone systems like Multi Tenant IP PBX […]
Get to Know About HoduPBX Billing Features – Join Webinar Much confusion reigns about the role of billing in IP PBX software, especially when you use it in multi-branch operations or provide IP PBX as a service to business customers and to resellers and retailers down the chain. In such instances, you will find it […]
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